Oratile Ditlhong
Product Specialist
Ferndale Johannesburg
Summary
Proactive Product Specialist with advanced problem-solving skills and technical aptitudes. Effective at working independently and as a contributing member of a team. Talented in day-to-day product management and Business analysis.
Overview
7
7
years of professional experience
1
1
Certification
1
1
Language
Work History
Product Specialist
Axiz
8 2021 - Current
- Boosted customer retention by providing exceptional product support and addressing user concerns.
- Assisted with demonstrations for Hewlett Packard Enterprise Networking Products to showcase products functionality.
- Continually expanded knowledge of product line.
- Conducted comprehensive training sessions for sales teams, resulting in improved product knowledge and increased sales figures.
- Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
- Collaborated with cross-functional teams to streamline product development processes.
- Enhanced product performance by conducting thorough market research and competitor analysis.
- Increased market share by identifying new opportunities through comprehensive competitor analysis.
- Developed innovative product strategies for increased sales and customer satisfaction.
- Successfully drove adoption rates of new products among existing clients by showcasing added value and benefits over previous offerings.
- Worked closely with marketing teams to design eye-catching promotional materials that drove consumer interest in products.
- Reviewed and analyzed customer feedback, incorporating valuable suggestions into future product iterations.
- Managed extensive portfolio of channel partners, ensuring alignment with company goals and consistent growth in sales performance.
- Provided ongoing support to channel partners, addressing concerns promptly and effectively resolving conflicts when necessary.
- Negotiated favorable contract terms with channel partners, securing beneficial agreements while maintaining company profitability standards.
- Worked closely with cross-functional teams like marketing and product development to ensure a seamless experience for our channel partner ecosystem.
- Developed incentive programs to motivate channel partners, resulting in increased sales performance across the board.
- Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
- Onboarded new partners efficiently, providing them with necessary resources and support to succeed in their respective markets.
- Evaluated potential partnership opportunities based on strategic fit and revenue potential, ensuring alignment with company objectives.
- Strengthened partner relationships by maintaining regular communication and addressing concerns proactively.
- Established performance metrics for partnerships, regularly monitoring progress and making adjustments as needed.
- Developed strong relationships with vendors and suppliers to ensure timely deliveries and accurate inventory data.
- Maintained accurate records of all incoming and outgoing shipments, ensuring proper documentation for regulatory compliance purposes.
- Managed warehouse operations, ensuring proper storage and handling of products to maintain quality.
- Established best practices for managing forecast assumptions and inputs, resulting in more consistent outcomes across departments.
- Reduced costs by implementing effective resource allocation strategies based on forecasts.
- Contributed to revenue growth by collaborating with sales teams to win business opportunities through strategic quoting practices.
- Increased quote turnaround time by optimizing workflow processes within the quoting department.
- Improved overall customer satisfaction with effective issue resolution and prompt response to inquiries.
- Negotiated contract terms during the renewals process, securing favorable conditions for both parties involved.
- Maintained detailed records of vendor interactions, providing valuable insights into ongoing relationship management strategies.
- Assessed vendor performance through regular evaluations, providing feedback to improve service delivery.
- Managed a diverse portfolio of vendors, effectively balancing cost, quality, and risk factors in decision-making processes.
Partner Business Manager
Hewlett Packard Enterprise
10.2019 - 08.2021
- Collaborated with sales, marketing, and supporting teams to launch products on time and within budget.
- Promoting Aruba offerings to become key part of partners and distributors business and solutions
- Developed and implemented strategies to enhance partner relations.
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Networked with other professionals and organizations to expand contacts and opportunities.
- Managed high-stakes litigation matters from inception through trial preparation and resolution.
- Developed comprehensive case strategies by analyzing relevant laws, regulations, and precedents relating to each matter.
- Chaired partner meetings to drive discussion of matters important to firm operations, keeping discourse on-topic and moving at efficient pace.
- Mentored junior associates, providing guidance on case strategy and professional development opportunities.
- Advised clients on regulatory compliance matters to mitigate risks associated with potential violations or penalties.
- Promoted brand at industry events and through ongoing networking efforts.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Chaired partner and Distribution meetings to drive discussion of matters important to firm operations, keeping discourse on-topic and moving at efficient pace.
- Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
- Building Aruba Partner and Distribution Pipeline
- Educating and Motivating partners by leveraging programs and initiatives.
- Collaborated with Partners and Distributors to establish and maintain account plans to grow pipeline
- Building and maintaining solid customer relations that protect or expand Aruba Installed base
- Provided business rationale and risk assessment for making Aruba investments in partners.
- Ensures partners and distributors are compliant with legal and Standards of Business Conduct practices
- Worked with distributors Axiz , Tarsus and Duxbury on HPE Aruba Renewals.
- Facilitated team meetings.
- Prioritized roadmap in order to achieve product goals and metrics.
- Liaised with clients to better understand business needs and current market landscape.
- Increased client retention by providing superior customer service.
Commercial and Channel Sales Representative
DELL EMC
01.2018 - 09.2019
- Established and Built strong relationships with Management, sales ,End Users,Partners, Procurement, and Distribution.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Facilitated presales team within business units
- Quality Assurance Check
- Quote preparation,Sales Order creation and Order management
- Credit terms and other bid specifications.
- Building laptop solutions for partners
- Dell Financial Service Request for account credit allocations
- Establish working relationship with my supporting virtual team within Dell; Solutions team,
- Educating clients on new Dell products or services to increase customer engagement with brand.
- Managing product expectations
- Contributed to event marketing, sales and brand promotion.
- Kept detailed records of daily activities through online customer database.
- Trained new employees on customer service, money handling and organizing strategies and DellEMC products.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Facilitated open communication between internal teams and external partners by organizing regular meetings, conference calls, or webinars as needed.
- Enhanced partner satisfaction by providing timely support and addressing concerns promptly.
- Implemented targeted marketing strategies for specific product lines to drive channel sales growth.
- Assisted in creating compelling promotional materials for distribution through various channel outlets.
- Conducted ongoing monitoring of partner sales pipelines, providing guidance and support to help partners close deals more efficiently.
- Optimized inventory management processes to ensure accurate forecasting and timely delivery of products for channel partners.
Education
Bachelor Of Science - Information Technology
CTI Education Group
JohannesburgCertificate - Scrum Master
TorqueIT
Johannesburg 04.2001 -
Skills
- Business Development
Product Management
Project Management
Customer management
Scrum Master
Revenue Generation
Vendor management
Negotiation
Technical : SAP, SQL, PHP,HTML, CSS, Java Script,html, MS 365,Outlook ,Sage,Salesforce
Product Demonstrations
Business Analysis
Pricing strategy
Customer Relationship Building
Certification
HPE Sales Certified - Aruba Networking Solutions Professional
Timeline
HPE Sales Certified - Aruba Networking Solutions Professional
05-2024
Partner Business Manager
Hewlett Packard Enterprise
10.2019 - 08.2021
Commercial and Channel Sales Representative
DELL EMC
01.2018 - 09.2019
Certificate - Scrum Master
TorqueIT
04.2001 -
Product Specialist
Axiz
8 2021 - Current
Bachelor Of Science - Information Technology
CTI Education Group
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