Summary
Overview
Education
Skills
Certification
References
Timeline
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Orateng Thanks Ntuli

Pretoria

Summary

Energetic and well spoken Matric graduate seeking an entry-level Call Centre Agent position. I have excellent verbal communication skills in English and Setswana. I am patient, a good listener and I enjoy helping people solve problems. I am a fast learner, computer literate and comfortable working shifts, weekends and in public holidays. Eager to start my career in customer service.

Overview

1
1
Certification

Education

Pelotona Secondary School
Pretoria , South Africa

Skills

Customer Service and Communication

  • Verbal and written communication
  • Professional telephone manner
  • Active listening and problem solving skills
  • Customer query resolution
  • Empathy and patience when dealing with customers

Microsoft Office proficiency

  • Typing proficiency
  • Data entry and record keeping
  • Adaptability to new systems
  • Technical administration
  • Headset and system usage

Certification

  • National Senior Certificate
    2021

References

References available upon request.

Timeline

Pelotona Secondary School
Orateng Thanks Ntuli