Orapeleng Shongwane
Pretoria
Summary
Dynamic leader with a proven track record at Steers, enhancing customer satisfaction and retention through strategic thinking and personalized communication. Expert in inventory management and financial operations, I excel in team building and coaching, significantly improving team performance. Skilled in maximizing profitability and operational efficiency, I bring a comprehensive skill set to drive success.
Overview
6
6
years of professional experience
1
1
Certification
2
2
Languages
Work History
Store Manager
Steers
04.2019 - Current
Led team in daily store operations and customer service oversight.
Conducted regular audits of warehouse items and materials.
Ensured precise inventory counts.
Increased customer satisfaction and retention through personalized communication
Proficient in managing financial records with Excel.
Education
Office Admin Certificate - Public Administration
IQ College
Gauteng02.2033
Skills
Customer Relations
Goals and performance
Opening and closing procedures
Order management
Team Building
Customer Response
Product and service sales
Strategic thinker
Sales expertise
Staff training and development
Team leadership and coaching
Accurate money handling
Financial operations management
Personnel development
Database Management
Maximizing profitability
POS systems
Training and mentoring
Bank deposit procedures
Operations
Vendor management
Hourly shift management
Coaching and mentoring
Employee scheduling
Inventory management
Effective leader
Staff training/development
Store displays
Certification
Administration certificate
Timeline
Administration certificate
01-2023
Store Manager
Steers
04.2019 - Current
Office Admin Certificate - Public Administration
IQ College