Summary
Overview
Work History
Education
Skills
Hiking
Timeline
Generic

Ophelia Mosidi

Summary

I am a vibrant Economics major currently employed in the Finance sector, as a financial help desk consultant. I have acquired value add exposure on customer support and service. I have good communication skills and adapt easily to new environment and learn quickly. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience

Work History

Senior Analyst

Solution Growth
02.2020 - Current

 supplier creation/onboarding in oracle and COUPA
 Using Remedy to interact with suppliers and business
owners
 Creating and replying to supplier queries received in
remedy on a daily basis
 Checking compliance of both the supplier and the
client (MasterCard) making sure all parties adhere to
each other's sanction rules
 Validating supplier tax information using EU/ABN
validator to ensure that the correct registered supplier
information is used.
 Validating suppliers banking according to the country
of operation rules and to ensure compliance

 Supporting the team to resolve general internal customer and external queries
 Send remittance advice to customers/suppliers
 Data capturing

 Assist in preparation of Knowledge sharing

 Training customers on supplier onboarding tools and process

 Working with sourcing, payment, PO, and AP team to resolve customer queries


Analyst (Customer Service)

Solution Growth
05.2018 - 03.2020

 Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.

 Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.

 Travel & Expense receipts audits
 Reconciliations of statements
 Processing payments on the system.
 Performing line reviews as per expenses claims submitted by employees
 Assisting employees with their expense inquires
 General Inquiries
 Ensure client/customer queries are answered timeous as per SLA agreement.

Helpdesk Consultant (Customer Service)

Deloitte
09.2016 - 04.2018

 Enhanced communication among team members, fostering a collaborative and supportive work environment.

 Provide supplier with Payment status
 Identify missed discounts and credit notes
 Make corrections of duplicate payments
 Resolving discrepancies on invoices by engaging with suppliers and buyers
 Closing vendor queries
 General Inquiries
 Ensure client/customer queries are answered timeous as per SLA agreement.

Accounts Payable Consultant

Deloitte
09.2014 - 08.2016

 Supported audit, compliance and regulatory reporting function by preparing analytics.

 Accounts payable reconciliations and payments
 Reconciliation of sundry creditor accounts pertaining to vendors
 Full reconciliation of statement balances
 Identify missed discounts and credit notes
 Identification and elimination of duplicate payments
 Resolving discrepancies on invoices by engaging with suppliers and buyers
 Closing vendor queries
 Preparation of payment batches

FMS Budget Controller & Retail Admin Support

Nissan Motor Corporation
09.2013 - 08.2014

 Assisted in annual financial audits by providing detailed documentation and support during the audit process.

 Identified opportunities to realign cost centers to budget.

 Continuously monitor the Marketing and Sales Department budget
 Prepare quarterly Budget reports and reconciliation
 Perform an expenditure analysis report
 Offer admin support as required
 Ensure that payment is made to suppliers as required
 Assist suppliers with queries regarding payment if need arises.
Retail Activities
 Update NMS Specialist activities
 Assist with the retail campaigns
 Analyze the monthly CRM report received
 Compile Dealer Retail performance Trackers
 Competitor retail price analysis


Graduate Trainee Marketing (Operational Finance)

Nissan Motor Corporation
09.2011 - 09.2013

 FMS,VMS budget management and analysis
 Create & process orders & payment(GRN) on SAP
 Continuously monitor & update data captured & ensure accuracy of data
 Action and monitor payments for on time payments to vendors (GRN Processing)
Marketing Activities
 Brief agency on the layout preference of the Product managers
 Market research projects
 Cross car line support-General overview & Analysis of the motor industry trends as well as the company's position against competitors with regards to overall product offering & pricing.
 Study and analyze periodical ranking of the organization in the marketplace
 RGT Data extraction for price analysis

Tutor for Economics

North West University
02.2009 - 06.2009

 Conduct extra classes for the 1st year economics students.
 Compile reading material to assist student. (Summaries)
 Assist student to prepare for Exams and with Assignments.
 Evaluate their commitment towards the module

Education

No Degree - Certificate in Purchasing

University of South Africa
Pretoria, South Africa
01.2021

Bachelors of Administration - Economics

North West University
Mafikeng, NW
01.2005

High School Diploma -

Edu College Pretoria High School
Pretoria, South Africa
12.2004

Skills

     Oracle financials
     Data extraction & manipulation
     Research data analysis
     Microsoft Office proficient
     SAP proficient –Navigations & FI
    functions
     Report Preparation

     Tableau Software

     Tech-Savvy

     Stakeholder Communication

     MS Excel

     Account Reconciliation

     Data Research and Validation

     Workflow Analysis

     Customer Communication

Hiking

I enjoy being surrounded by nature it helps me to re-energize and relax. Its like a another form of meditation for me, especially on days where I feel overwhelmed I prefer going back to nature to restore my balance.

Timeline

Senior Analyst

Solution Growth
02.2020 - Current

Analyst (Customer Service)

Solution Growth
05.2018 - 03.2020

Helpdesk Consultant (Customer Service)

Deloitte
09.2016 - 04.2018

Accounts Payable Consultant

Deloitte
09.2014 - 08.2016

FMS Budget Controller & Retail Admin Support

Nissan Motor Corporation
09.2013 - 08.2014

Graduate Trainee Marketing (Operational Finance)

Nissan Motor Corporation
09.2011 - 09.2013

Tutor for Economics

North West University
02.2009 - 06.2009

No Degree - Certificate in Purchasing

University of South Africa

Bachelors of Administration - Economics

North West University

High School Diploma -

Edu College Pretoria High School
Ophelia Mosidi