Customer Relations Representative
Pick N Pay
12.2018 - 01.2019
- Streamlined communication processes for improved customer experience and increased loyalty.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Provided thorough follow-up support after initial interactions to ensure ongoing client satisfaction and continued business relationships.
- Developed rapport with clients through active listening, empathy, and understanding of their needs.
- Coordinated with other departments to address complex customer issues, achieving faster resolution times and higher levels of satisfaction.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
