Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
BusinessAnalyst
Onwaba Masiza

Onwaba Masiza

IT Support Specialist
Port Elizabeth

Summary

I am a hard worker, disciplined & driven. With my character & training combined with experience has prepared me for the job.

Overview

18
18
years of professional experience
1
1
Language

Work History

DC IT Support Specialist

SPAR EC
01.2022 - Current
  • Operating Systems: Proficiency in Windows, macOS.
  • Networking: Understanding of TCP/IP, DNS, DHCP, VPNs, and firewalls.
  • Hardware Knowledge: Troubleshooting desktops, laptops, printers, and peripherals.
  • Software Support: Familiarity with common applications (e.g., Microsoft 365, antivirus tools, Cisco phone, SAP).
  • Remote Support Tools: Experience with tools like TeamViewer, AnyDesk, or Remote Desktop.
  • Active Directory & User Management: Creating and managing user accounts, permissions, and group policies.
  • Ticketing Systems: log & assign calls to team, Mange tickets logged & resolved within SLA.
  • Inventory Management: Track stock levels hardware & software licenses. Source reliable vendors for IT equipment within agreed ETA. Create purchasing orders through procurement systems to ensure proper workflows are followed. Budget tracking, asset lifecycles for disposal & log new items in the inventory system.


Promotion Controller

SPAR EC
01.2019 - 01.2022
  • Assisting in daily promotion department duties & promotion queries from retailers.
  • Monitor out of stock & reporting to director.
  • Promotion testing before it gets sent to stores for importing to SIGMA.
  • Follow up promotion issues at stores & DC & resolve within agreed ETA.
  • Run reporting & present to executive team.

IT Helpdesk Administrator

SPAR EC
01.2016 - 01.2019
  • Provide first-line support to end-users for hardware, software, and network issues remotely to SPAR EC retailers
  • Troubleshoot and resolve technical problems via phone, email, chat, or in person.
  • Escalate complex issues to higher-level IT staff or vendors when necessary.
  • Enforce IT security policies and procedures.
  • Monitor systems for security breaches and respond to incidents.
  • Ensure compliance with data protection regulations and internal policies
  • Back office support from SPAR systems


IT Helpdesk Administrator

Tradelink Retail Systems
01.2014 - 01.2016
  • Provide first-line support to end-users for hardware, software, and network issues remotely to SPAR EC retailers
  • Troubleshoot and resolve technical problems via phone, email, chat, or in person.
  • Escalate complex issues to higher-level IT staff or vendors when necessary.
  • Enforce IT security policies and procedures.
  • Monitor systems for security breaches and respond to incidents.
  • Ensure compliance with data protection regulations and internal policies
  • Front office support from SPAR systems tills,label printer, bank machines etc

IT Technician & Facilitator

MBAY Training
01.2012 - 01.2016
  • IT User Support,
  • facilitator End-User Computing & A+ & N+ part time technical courses.

IT Technician

E-Square Enterprise
01.2007 - 01.2008
  • User support for admin.
  • Assemble & build pc's, configured & support for two computer labs
  • Performing routine maintenance on IT equipment
  • Diagnosing and repairing hardware faults
  • Replacing or upgrading components like RAM, hard drives, etc.

Education

Grade 12 -

Motherwell High School

A+ Technician Course - undefined

MBAY Training

N+ Technician Course - undefined

MBAY Training

MCSE Course - undefined

MBAY Training

Microsoft Office Advanced Course - undefined

MBAY Training

Pastel Level 1 - undefined

MBAY Training

Skills

hard worker

undefined

Personal Information

  • ID Number: 8206275943087
  • Driving License: C1

Timeline

DC IT Support Specialist

SPAR EC
01.2022 - Current

Promotion Controller

SPAR EC
01.2019 - 01.2022

IT Helpdesk Administrator

SPAR EC
01.2016 - 01.2019

IT Helpdesk Administrator

Tradelink Retail Systems
01.2014 - 01.2016

IT Technician & Facilitator

MBAY Training
01.2012 - 01.2016

IT Technician

E-Square Enterprise
01.2007 - 01.2008

A+ Technician Course - undefined

MBAY Training

N+ Technician Course - undefined

MBAY Training

MCSE Course - undefined

MBAY Training

Microsoft Office Advanced Course - undefined

MBAY Training

Pastel Level 1 - undefined

MBAY Training

Grade 12 -

Motherwell High School
Onwaba MasizaIT Support Specialist