Onwaba Masiza
IT Support Specialist
Port Elizabeth
Summary
I am a hard worker, disciplined & driven. With my character & training combined with experience has prepared me for the job.
Overview
18
18
years of professional experience
1
1
Language
Work History
DC IT Support Specialist
SPAR EC
01.2022 - Current
- Operating Systems: Proficiency in Windows, macOS.
- Networking: Understanding of TCP/IP, DNS, DHCP, VPNs, and firewalls.
- Hardware Knowledge: Troubleshooting desktops, laptops, printers, and peripherals.
- Software Support: Familiarity with common applications (e.g., Microsoft 365, antivirus tools, Cisco phone, SAP).
- Remote Support Tools: Experience with tools like TeamViewer, AnyDesk, or Remote Desktop.
- Active Directory & User Management: Creating and managing user accounts, permissions, and group policies.
- Ticketing Systems: log & assign calls to team, Mange tickets logged & resolved within SLA.
- Inventory Management: Track stock levels hardware & software licenses. Source reliable vendors for IT equipment within agreed ETA. Create purchasing orders through procurement systems to ensure proper workflows are followed. Budget tracking, asset lifecycles for disposal & log new items in the inventory system.
Promotion Controller
SPAR EC
01.2019 - 01.2022
- Assisting in daily promotion department duties & promotion queries from retailers.
- Monitor out of stock & reporting to director.
- Promotion testing before it gets sent to stores for importing to SIGMA.
- Follow up promotion issues at stores & DC & resolve within agreed ETA.
- Run reporting & present to executive team.
IT Helpdesk Administrator
SPAR EC
01.2016 - 01.2019
- Provide first-line support to end-users for hardware, software, and network issues remotely to SPAR EC retailers
- Troubleshoot and resolve technical problems via phone, email, chat, or in person.
- Escalate complex issues to higher-level IT staff or vendors when necessary.
- Enforce IT security policies and procedures.
- Monitor systems for security breaches and respond to incidents.
- Ensure compliance with data protection regulations and internal policies
- Back office support from SPAR systems
IT Helpdesk Administrator
Tradelink Retail Systems
01.2014 - 01.2016
- Provide first-line support to end-users for hardware, software, and network issues remotely to SPAR EC retailers
- Troubleshoot and resolve technical problems via phone, email, chat, or in person.
- Escalate complex issues to higher-level IT staff or vendors when necessary.
- Enforce IT security policies and procedures.
- Monitor systems for security breaches and respond to incidents.
- Ensure compliance with data protection regulations and internal policies
- Front office support from SPAR systems tills,label printer, bank machines etc
IT Technician & Facilitator
MBAY Training
01.2012 - 01.2016
- IT User Support,
- facilitator End-User Computing & A+ & N+ part time technical courses.
IT Technician
E-Square Enterprise
01.2007 - 01.2008
- User support for admin.
- Assemble & build pc's, configured & support for two computer labs
- Performing routine maintenance on IT equipment
- Diagnosing and repairing hardware faults
- Replacing or upgrading components like RAM, hard drives, etc.
Education
Grade 12 -
Motherwell High School
A+ Technician Course - undefined
MBAY Training
N+ Technician Course - undefined
MBAY Training
MCSE Course - undefined
MBAY Training
Microsoft Office Advanced Course - undefined
MBAY Training
Pastel Level 1 - undefined
MBAY Training
Skills
hard worker
undefinedPersonal Information
- ID Number: 8206275943087
- Driving License: C1
Timeline
DC IT Support Specialist
SPAR EC
01.2022 - Current
Promotion Controller
SPAR EC
01.2019 - 01.2022
IT Helpdesk Administrator
SPAR EC
01.2016 - 01.2019
IT Helpdesk Administrator
Tradelink Retail Systems
01.2014 - 01.2016
IT Technician & Facilitator
MBAY Training
01.2012 - 01.2016
IT Technician
E-Square Enterprise
01.2007 - 01.2008
A+ Technician Course - undefined
MBAY Training
N+ Technician Course - undefined
MBAY Training
MCSE Course - undefined
MBAY Training
Microsoft Office Advanced Course - undefined
MBAY Training
Pastel Level 1 - undefined
MBAY Training
Grade 12 -
Motherwell High School
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