I am a hard worker, disciplined & driven. With my character & training combined with experience has prepared me for the job.
Overview
18
18
years of professional experience
1
1
Language
Work History
DC IT Support Specialist
SPAR EC
01.2022 - Current
Operating Systems: Proficiency in Windows, macOS.
Networking: Understanding of TCP/IP, DNS, DHCP, VPNs, and firewalls.
Hardware Knowledge: Troubleshooting desktops, laptops, printers, and peripherals.
Software Support: Familiarity with common applications (e.g., Microsoft 365, antivirus tools, Cisco phone, SAP).
Remote Support Tools: Experience with tools like TeamViewer, AnyDesk, or Remote Desktop.
Active Directory & User Management: Creating and managing user accounts, permissions, and group policies.
Ticketing Systems: log & assign calls to team, Mange tickets logged & resolved within SLA.
Inventory Management: Track stock levels hardware & software licenses. Source reliable vendors for IT equipment within agreed ETA. Create purchasing orders through procurement systems to ensure proper workflows are followed. Budget tracking, asset lifecycles for disposal & log new items in the inventory system.
Promotion Controller
SPAR EC
01.2019 - 01.2022
Assisting in daily promotion department duties & promotion queries from retailers.
Monitor out of stock & reporting to director.
Promotion testing before it gets sent to stores for importing to SIGMA.
Follow up promotion issues at stores & DC & resolve within agreed ETA.
Run reporting & present to executive team.
IT Helpdesk Administrator
SPAR EC
01.2016 - 01.2019
Provide first-line support to end-users for hardware, software, and network issues remotely to SPAR EC retailers
Troubleshoot and resolve technical problems via phone, email, chat, or in person.
Escalate complex issues to higher-level IT staff or vendors when necessary.
Enforce IT security policies and procedures.
Monitor systems for security breaches and respond to incidents.
Ensure compliance with data protection regulations and internal policies
Back office support from SPAR systems
IT Helpdesk Administrator
Tradelink Retail Systems
01.2014 - 01.2016
Provide first-line support to end-users for hardware, software, and network issues remotely to SPAR EC retailers
Troubleshoot and resolve technical problems via phone, email, chat, or in person.
Escalate complex issues to higher-level IT staff or vendors when necessary.
Enforce IT security policies and procedures.
Monitor systems for security breaches and respond to incidents.
Ensure compliance with data protection regulations and internal policies
Front office support from SPAR systems tills,label printer, bank machines etc
IT Technician & Facilitator
MBAY Training
01.2012 - 01.2016
IT User Support,
facilitator End-User Computing & A+ & N+ part time technical courses.
IT Technician
E-Square Enterprise
01.2007 - 01.2008
User support for admin.
Assemble & build pc's, configured & support for two computer labs
Performing routine maintenance on IT equipment
Diagnosing and repairing hardware faults
Replacing or upgrading components like RAM, hard drives, etc.