Summary
Overview
Work History
Education
Skills
Timeline
Generic
Onke Olley  Nondala

Onke Olley Nondala

Crew Trainer and Part-Time Admin Assistant
Delft ,South African

Summary

Experienced Crew Trainer focused on maximising team success by providing new members with optimal training and support. Possessing current Food Hygiene certificate and extensive knowledge of food safety, cleaning and sanitising procedures.

Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Talent in administrative oversight, recruitment processes and customer service improvements.

Knowledgeable about training and mentoring team members to achieve high performance. Strong communication and leadership skills, with focus on teamwork and customer service.

Overview

4
4
years of professional experience

Work History

Crew Trainer

McDonald’s
Bellvile , South African
05.2023 - Current
  • Developed detailed training manuals, increasing overall crew understanding of procedures.
  • Ensured adherence to company standards with meticulous instruction.
  • Maintained health and safety regulations with regular training updates to the crew.
  • Assigned tasks and responsibilities to crew members based on individual ability and experience.

Customer service representative

ARA
Cape Town , South African
11.2022 - 04.2023
  • Enhanced communication channels through regular updates on company policies and promotions.
  • Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Assisted customers with varying questions using product knowledge and service expertise.

Cashier

Pick n Pay
Delft , South African
02.2021 - 08.2021
  • Educated customers on promotions, offers and special events to enhance product sales.
  • Handled returns and exchanges following company policies, resulting in satisfied customers.
  • Delivered outstanding customer care with proactive sales and listening skills.
  • Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.

Education

Public Management - Public Admin,Municipal Admin,Public Law & Computer

Boland College
Cape Town
08.2021

Matric - Science

Lebohang Secondary School
Gauteng
01.2020

Skills

Performance target-setting

undefined

Timeline

Crew Trainer

McDonald’s
05.2023 - Current

Customer service representative

ARA
11.2022 - 04.2023

Cashier

Pick n Pay
02.2021 - 08.2021

Public Management - Public Admin,Municipal Admin,Public Law & Computer

Boland College

Matric - Science

Lebohang Secondary School
Onke Olley Nondala Crew Trainer and Part-Time Admin Assistant