Onkemetse Seloka
Senior Manager: IT Governance, Cybersecurity Awareness & Business Resilience.
Tshwane
Summary
Results-driven IT Leader with over 17 years of cross-functional experience in Governance, Risk & Compliance (GRC), Cybersecurity Awareness, Business Continuity, and Digital Transformation. Backed by an MBA and certifications in ITIL and Scrum, I specialize in delivering business value through technology innovation, strategic risk management, and enterprise resilience.
Demonstrated success leading ISO 22301-aligned Business Continuity Management Systems (BCMS) across global organizations like Sasol. Proven track record in implementing cybersecurity training and phishing simulation programs, conducting risk assessments, and driving compliance with frameworks such as ISO 27001, NIST, and POPIA.
Experienced in managing enterprise IT operations, facilitating Service Impact Analyses across 15+ business units, and aligning GRC strategies with digital initiatives. Adept at engaging executives, guiding cross-functional teams, and using data insights to improve organizational security posture and resilience.
Known for a calm, collaborative leadership style with a strong focus on people-first IT solutions. I am now seeking growth opportunities where I can further influence strategy, strengthen resilience, and drive meaningful IT outcomes.
Overview
17
17
years of professional experience
11
11
years of post-secondary education
1
1
Language
1
1
Setswana
Work History
Health Care Practice Manager
SeloMed Care Centre
11.2024 - Current
- Led strategic business planning and execution to align clinical operations with long-term growth objectives and market demands.
- Oversaw financial operations, including budgeting, payroll management, billing, and cost optimization to drive financial health and sustainability of the practice.
- Directed the recruitment, onboarding, and performance management of administrative and support staff, fostering a high-performing, patient-focused team culture.
- Managed end-to-end clinic operations, ensuring efficient appointment scheduling, accurate medical record-keeping, and regulatory compliance.
- Championed a patient-centric approach, optimizing front-office workflows and communication strategies to elevate the patient experience and satisfaction scores.
- Drove continuous quality improvement initiatives, leveraging data and feedback to enhance operational efficiency and clinical support processes.
- Implemented and maintained healthcare technology systems, including Electronic Health Records (EHR), to streamline workflows and ensure secure, accurate information management.
- Ensured full compliance with healthcare regulations, labor laws, and accreditation standards, proactively managing risk and upholding industry best practices.
Senior Manager Security Awareness, GRC and BCM
Sasol
05.2023 - 10.2024
- Spearheaded the development and global implementation of a Governance, Risk & Compliance (GRC) framework to standardize and embed enterprise-wide information security practices, ensuring protection of critical information assets across all Sasol operations.
- Led the design and execution of information security governance policies focused on maintaining data confidentiality, integrity, availability, and privacy across diverse technology environments.
- Oversaw global compliance and security posture across applications, databases, operating systems, infrastructure, and user environments, aligning with regulatory and internal risk mandates.
- Proactively monitored and adapted cybersecurity controls and risk mitigation strategies in response to evolving threat landscapes, legislative changes, and governance standards.
- Maintained up-to-date documentation, processes, and SOPs, driving audit readiness and process adherence across all business units.
- Designed and rolled out a global cybersecurity awareness and training program, fostering a security-first culture across the organization.
- Delivered hands-on training, coaching, and mentoring to business units, building internal capabilities in cyber governance and operational resilience.
- Championed business continuity planning by collaborating with functional leads to conduct business impact assessments, test continuity strategies, and enhance organizational preparedness.
- Successfully embedded a Business Continuity Management System (BCMS) across business units, ensuring operational resilience and ongoing alignment with global best practices.
- Produced and presented actionable reports to executive stakeholders, ensuring visibility of risk exposure and driving strategic decision-making in business continuity and cyber risk management.
Senior Specialist Business Continuity Management (Global)
Sasol
10.2020 - 04.2023
- Implemented effective Business Resilience/ continuity controls and tactical management of the business continuity planning processes for Sasol group to ensure the continuous operations during any incident or disaster
- Lead a project team to implementation the BCMS according to ISO 22301 throughout Sasol Group
- Driven awareness of Business Continuity (BC) policies, strategies and frameworks throughout the Group through physical engagements, training and consultation sessions
- Responsible for the implementation of BC strategies, frameworks and policies align with international best practice standards such as ISO 22301
- Continuously Identify Business Continuity trends and cyber resilient to stay abreast of changes within the Chemical industry and international BC environment by performing benchmark assessments and recommendations on enhancements
- Assessed risks interrupting service delivery and availability and facilitate Group-wide business continuity plans (Pandemic, Cyber Security Crisis) to mitigate the impact
- Co-ordinated tactical response in managing crisis as per the Crisis Management protocol
- Provided tools and infrastructure to implement and maintain the BC Programme including, emergency communications, business resumption areas and applications
- Builds trusting working relationships with stakeholders
- Developed and maintained sound working relationships by networking with all Business Units, risk officers and external stakeholders
IT Service Continuity, Risk Management and Capacity Management
Sasol
11.2016 - 09.2020
- Led a Team of team of 8 different skill set and worked with external vendors to complete the first Sasol global Business Impact Analysis (BIA's) to achieve a B-rated Audit for IT Service Continuity
- Developed, led and facilitates Service Impact Analysis' identifying critical systems, facilities, and internal organizations processes of 15 major Business Units across Sasol globally
- I have also directed training of +100 employees (vendors and their teams) on IT/DR plans response to ensure qualified first responders and achieve agreed RTO/RPO's
- Managed IT operational risks and governance (as a risk champion of the department)
- Ensured compliance and risks, identification, tracking and analysis to identify points of vulnerability to assess the company's resilience to withstand business disruption and recommended disaster avoidance and mitigation strategies to senior executives
- Communicated, coordinated and managed stakeholders across the organization on IT Continuity, Disaster Recovery, Risk management polices and standards
- Volunteered to lead 2 projects (based on Scaled Agile Framework (SAFe) practices) as a Scrum master spearheading Sasol modernization Playbook and Customer experience projects supporting the organizational journey of Digital Transformations
- Organized and detail-oriented with a strong work ethic.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Problem and Incident Management
Sasol
06.2016 - 11.2016
- I was responsible for the delivering of ITIL aligned operations supporting Problem and Major Incident Management across Sasol globally
- Main objective was to ensure restoration of normal service operation as soon as possible following a major incident, to ensure the minimum adverse impact to business operations, within the agreed Service Level Agreement (SLA)
- Created, and was signed off formal Incident and Problem management policies, process and logging templates to facilitate easier interaction with these ITIL processes
- Owned Major Incident Management Process, and ensures escalations are responded to and owned through to resolutions supporting Continuous Service Improvement (CSI) through the regular analysis of major incidents to help minimise their re-occurrence
- Worked well in a team setting, providing support and guidance.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
IT Service Transition Manager
Electronic Toll Collection (Pty) Ltd
01.2013 - 06.2016
- I was to ensure that new and changing services are successfully transitioned in line with key deliverables, following agreed processes and procedures to minimize any operational impact
- Ensured effective Problem Management by facilitating actions to identify problem root causes and the agreement and implementation of suitable remedies
- Chaired and led teams in Service Readiness, CAB and Release management reviews
- Liaised with both internal and external stakeholders ensuring that all realise plans/polices are in place for all agreed services
- Maintained risk register and accountability end to end for the transition of new or changed services into BAU
- Owned service transition processes and ensure these are communicated and followed throughout the IT function
- Identified potential risks and developed mitigation strategies to ensure smooth transitions with minimal impact on business continuity.
- Streamlined transition processes by implementing effective project management methodologies and communication strategies.
- Monitored progress of ongoing transitions, identifying potential bottlenecks and implementing solutions to maintain project timelines.
- Maintained detailed documentation of all transition-related activities for future reference and knowledge transfer purposes.
- Ensured seamless integration of new systems and processes by effectively communicating expectations and requirements to all relevant parties.
Systems Monitoring Manager
Electronic Toll Collection (Pty) Ltd
01.2011 - 12.2012
- Managed a Team of 15 different skilled engineers to ensure quick responses to alerts and uptime of all Toll gantries across Gauteng.
- Reduced response times to incidents with efficient monitoring protocols and procedures.
- Conducted thorough assessments of monitoring systems, identifying areas for improvement and cost savings opportunities.
- Developed streamlined reporting methods for enhanced decision-making and strategic planning.
- Developed comprehensive documentation for all aspects of the monitoring process, resulting in increased transparency and accountability among team members.
- Coordinated root cause analyses for critical incidents, resulting in improved operational efficiency.
- Improved monitoring processes by implementing advanced data analysis techniques and tools.
- Managed cross-functional teams, ensuring timely resolution of issues and maintaining high-quality standards.
- Enhanced team productivity through effective communication, training, and mentoring initiatives.
Optimized system performance by conducting regular maintenance checks and updates. - Service level Managed all our 3 ISP's (Vodacom, Neotel and IS) and liaised and co-ordinate with external ICT providers to continual availability of all monitored gantries.
- Managed, led, and provided coach/training to my Team to ensure optimal service and achievement of targets and KPI's.
- Ensured workload optimization of team within a certain shift, identifying trends and events analysis of flapping and problematic devices.
- Continuous Identification of challenges/risks or training needs and motivate for retention of core and critical skills in the team
- Service level Managed all our 3 ISP's (Vodacom, Neotel and IS) and Liaised and co-ordinate with external ICT providers to continual availability of all monitored gantries
- Managed, led, and provided coach/training to my Team to ensure optimal service and achievement of targets and KPI's
- Ensured workload optimization of team within a certain shift, identifying trends and events analysis of flapping and problematic devices
- Continuous Identification of challenges/risks or training needs and motivate for retention of core and critical skills in the team
- Scheduling of Staff to ensure quality, cost control and optimal Service Delivery at all times
Systems Engineer (Server\Admin)
Business Connexion (BCX)
09.2008 - 01.2011
- Improved system performance by identifying and resolving technical issues in a timely manner.
- Completed software updates and assessed security patches for optimized computer use.
- Conducted regular system audits to ensure compliance with industry best practices and regulatory requirements. Responsible to monitor servers to ensure optimal functioning and minimum downtime / impact to the business.
- Responds timorously as per SLA agreement requirements to escalated logged calls or complex server problems from 2nd level teams.
Education
Some College (No Degree) - Certified ISO 22301 Lead Implementer
PECB
Woodmead, South Africa 01.2022 - 02.2022
Master of Business Administration - MBA - Organizational Leadership
University of South Africa/Universiteit Van Suid-Afrika
Pretoria, South Africa 01.2015 - 01.2018
Some College (No Degree) - Service Transition (ST), Service Offerings and Agreements (SOA), ITIL Foundation
Quintica And Pink Elephant
Woodmead, South Africa 01.2014 - 12.2014
Some College (No Degree) - Dipolma in Applied Project Management
Varsity College
Sandton, South Africa 01.2009 - 11.2009
Some College (No Degree) - Microsoft Certifications
Microsoft Boot Camps
Woodmead, South Africa 01.2005 - 01.2008
Bachelor of Science - Risk Management
University of South Africa/Universiteit Van Suid-Afrika
Pretoria, South Africa 01.2003 - 01.2006
Skills
Business Continuity & Disaster Recovery (ISO 22301)
Languages
English
Bilingual or Proficient (C2)
Setswana
Bilingual or Proficient (C2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Health Care Practice Manager
SeloMed Care Centre
11.2024 - Current
Senior Manager Security Awareness, GRC and BCM
Sasol
05.2023 - 10.2024
Some College (No Degree) - Certified ISO 22301 Lead Implementer
PECB
01.2022 - 02.2022
Senior Specialist Business Continuity Management (Global)
Sasol
10.2020 - 04.2023
IT Service Continuity, Risk Management and Capacity Management
Sasol
11.2016 - 09.2020
Problem and Incident Management
Sasol
06.2016 - 11.2016
Master of Business Administration - MBA - Organizational Leadership
University of South Africa/Universiteit Van Suid-Afrika
01.2015 - 01.2018
Some College (No Degree) - Service Transition (ST), Service Offerings and Agreements (SOA), ITIL Foundation
Quintica And Pink Elephant
01.2014 - 12.2014
IT Service Transition Manager
Electronic Toll Collection (Pty) Ltd
01.2013 - 06.2016
Systems Monitoring Manager
Electronic Toll Collection (Pty) Ltd
01.2011 - 12.2012
Some College (No Degree) - Dipolma in Applied Project Management
Varsity College
01.2009 - 11.2009
Systems Engineer (Server\Admin)
Business Connexion (BCX)
09.2008 - 01.2011
Some College (No Degree) - Microsoft Certifications
Microsoft Boot Camps
01.2005 - 01.2008
Bachelor of Science - Risk Management
University of South Africa/Universiteit Van Suid-Afrika
01.2003 - 01.2006
References
- Mr Ishaaq Jacobs
CISO - Sasol, South Africa
ishaaq.jacobs@sasol.com
+27 79 512 6476
- Mr Tshidiso Ledimo
Electronic Toll Collections
tledimo@gmail.com
+ 27 82 291 5165
- Mr Thiru Govender
Business Connexions
thirugovender@outlook.com
+ 27 82 845 1015
Similar Profiles
Shivam JhanjiShivam Jhanji
Dental Hygienist at Smile Care Dental Centre and Vimy Dental Care centreDental Hygienist at Smile Care Dental Centre and Vimy Dental Care centre
Manjot KaurManjot Kaur
Student Intern at Mississauga Civic Centre Child Care CentreStudent Intern at Mississauga Civic Centre Child Care Centre
Sukhpal Kaur BrarSukhpal Kaur Brar
Registered Nurse at Age Care Bow Crest Care CentreRegistered Nurse at Age Care Bow Crest Care Centre