Onica Kungwane
Control Monitoring Analyst
Johannesburg
Summary
Detail-oriented and proactive Control Monitoring Analyst with expertise in Anti-Money Laundering (AML) and Counter-Financing of Terrorism (CFT). Specializes in aligning administrative tasks with strict service delivery standards to ensure adherence to regulatory requirements. Proven ability to provide expert guidance on remediation actions for high-risk accounts and execute timely instructions from compliance officers and the financial intelligence center. Strong knowledge of money laundering and terrorist financing issues, criminal typologies, industry best practices, and developing trends. Maintains highest standards of quality and compliance in financial monitoring and reporting. Excels in identifying, investigating, and reporting suspicious financial activity. Expertise in data remediation and process improvement enhances compliance and mitigates risk. Equipped with strong analytical, problem-solving, and communication skills. Seeking a challenging role in a dynamic organization to contribute to a robust AML/CFT framework.
Overview
8
8
years of professional experience
4047
4047
years of post-secondary education
1
1
Language
Work History
Control Monitoring Analyst
Liberty Group Limited
08.2024 - Current
- Maintain a current understanding of money laundering and terrorist financing issues, including policies, procedures, regulations, industry best practice, criminal typologies and developing trends.
- Align and integrate own administrative support tasks and activities in accordance to required response time, quality and service delivery standards.
- As an AML/CFT subject matter expert provide direction and guidance to employees on appropriate remediation action for high-risk accounts.
- Timely execution of instructions received from AML/CFT compliance officer and/or the financial intelligence centre.
- Assist with AML/CFT compliance training especially on identification and reporting of suspicious transactions.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
Share Investing Specialist
First National Bank
01.2020 - 04.2024
- Specializing in providing personalized investment solutions and financial advice to high-net-worth clients.
- Proficient in portfolio management and market research, ensuring optimal financial outcomes.
- Demonstrated excellence in fostering strong relationships with clients, enhancing their investment experience.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Followed all company policies and procedures to deliver quality work.
Customer Service Representative
First National Bank
01.2017 - 04.2019
- Specializing in providing personalized solutions and financial advice to high-net-worth clients.
- Proficient in portfolio management and market research, ensuring optimal financial outcomes.
- Demonstrated excellence in fostering strong relationships with clients, enhancing their investment experience.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
BUSINESS ANALYSIS - LEVEL 6
Mind Worx Consulting
HUMAN RESOURCE MANAGEMENT - DIPLOMA
Tshwane University of Technology (TUT)
PAYROLL AND ADMINISTRATION - VIP
SAGE
REGULATORY EXAM (RE5) -
Moonstone
Skills
- Microsoft Excel
- Sage Payroll
- Analytical skills
- SQL
- Business process Mapping
- Client retentions
- Interpersonal skills
- Business Insights
- Communication
- Root-cause analysis
- MS Excel
Timeline
Control Monitoring Analyst
Liberty Group Limited
08.2024 - Current
Share Investing Specialist
First National Bank
01.2020 - 04.2024
Customer Service Representative
First National Bank
01.2017 - 04.2019
HUMAN RESOURCE MANAGEMENT - DIPLOMA
Tshwane University of Technology (TUT)
PAYROLL AND ADMINISTRATION - VIP
SAGE
BUSINESS ANALYSIS - LEVEL 6
Mind Worx Consulting
REGULATORY EXAM (RE5) -
Moonstone
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