Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Ongezwa Dada-Nokoane

Ongezwa Dada-Nokoane

Bank Branch Manager
Ladybrand,Free State

Summary

Proven leader in banking with a track record of enhancing operational efficiency and customer satisfaction at Absa Bank. Skilled in operations management and relationship building, I've significantly improved financial reporting and team productivity. My strategic planning and sales leadership have driven business development, demonstrating a commitment to results and team success.

Overview

16
16
years of professional experience

Work History

Bank Branch Manager

Absa Bank Ltd
12.2021 - 06.2024
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
  • Examined customer loan applications for loan approvals and denials.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Maintained friendly and professional customer interactions.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Consulted customers to boost product sales and services.
  • Improved overall financial reporting by streamlining control processes and reporting structures.

Sales Consultant

ABSA Bank
11.2016 - 12.2021
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Achieved top performance by strategically adapting to rapidly changing, competitive environment.
  • Provided sales and customer service assistance to walk-in traffic
  • Stayed knowledgeable on latest Product or Service innovations and technological advancements through continuous training.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Worked well in a team setting, providing support and guidance.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Teller

Absa Bank
03.2008 - 11.2016
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Processed customer transactions promptly, minimizing wait times.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Educated customers on use of banking website and mobile apps.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Monitored and verified suspicious activity on customer accounts.
  • Referred customers to other banking departments for specialized services.
  • Arranged monies received in cash boxes and coin dispensers according to denomination.
  • Processed wide variety of retail banking transactions for personal and commercial customers.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Assisted customers with banking needs and inquiries.
  • Educated customers on online banking and mobile banking applications.
  • Calculated fees due, interest and change for customer transactions.
  • Maintained friendly and professional customer interactions.
  • Trained new hires on customer service policies and procedures.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Cross-sold credit cards, loans and other bank products.

Education

Advanced Diploma In Business Management - Business Management

Milpark School of Business And Banking , Cape Town
  • Continuing education in Subject

Advanced Certificate - Banking And Financial Support Services

Milpark School of Business And Banking , Cape Town
06.2020

NQF5 - Banking And Financial Support Services

Milpark School of Business And Banking , Cape Town
04.2017

NQF4 - Public Relations

Mother FET College , Bloemfontein
12.2005

National Matric Certificate - Matric

Lady Grey Arts Academy , Lady Grey
12.2004

Skills

  • Operations Management
  • Teller auditing
  • Sales Leadership
  • Budget Planning
  • Audit preparation
  • Credit analysis
  • Interviewing and Hiring
  • Performance Reviews
  • Employee Development
  • Process Improvement
  • Business development expertise
  • Relationship building and management
  • Account Review
  • Human resources knowledge
  • Coaching and Mentoring
  • Customer Service
  • Operational Reports
  • Financial Oversight
  • Sales Development
  • Shift Scheduling
  • Business Development
  • Work Prioritization
  • Cash handling expertise
  • Conflict Resolution
  • Staff Supervision
  • Financial Advising
  • Public Speaking
  • Strategic Planning
  • Team Player
  • Proficient in MS Office
  • Banking
  • Client acquisition
  • Verbal/written communication
  • Friendly
  • Strong team-builder

Accomplishments

  • Grew new accounts 150% in only 8 months.
  • Repeatedly received recognition from superiors for excellence in service.
  • Implemented new quality assurance procedures to maximize customer satisfaction and loyalty.
  • Collaborated with team of in the development of Community Service Innovation.
  • Resolved product issue through consumer testing.
  • Achieved being rated top 3 branch manager regionally by completing performance scorecard with accuracy and efficiency.
  • Supervised team of 7 staff members.

Languages

English
Advanced (C1)
Afrikaans
Upper intermediate (B2)
Xhosa
Advanced (C1)
Sesotho
Advanced (C1)
Zulu
Advanced (C1)
Setswana
Elementary (A2)

Timeline

Bank Branch Manager - Absa Bank Ltd
12.2021 - 06.2024
Sales Consultant - ABSA Bank
11.2016 - 12.2021
Teller - Absa Bank
03.2008 - 11.2016
Milpark School of Business And Banking - Advanced Diploma In Business Management , Business Management
Milpark School of Business And Banking - Advanced Certificate, Banking And Financial Support Services
Milpark School of Business And Banking - NQF5 , Banking And Financial Support Services
Mother FET College - NQF4 , Public Relations
Lady Grey Arts Academy - National Matric Certificate , Matric

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Ongezwa Dada-NokoaneBank Branch Manager