ONGEZIWE VULESANGWENI
Isipingo,Durban
Summary
Driven and proactive, bringing exceptional communication and problem-solving skills to foster positive client relationships and streamline service processes. Demonstrated ability to manage customer inquiries and resolve issues, ensuring high satisfaction and operational efficiency.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work history
Customer Services Coordinator
Corruseal Group
Isipingo, KwaZulu-Natal
2026.03 - Current
- Processing orders efficiently whilst focusing on accuracy and attention to detail.
- Working effectively under pressure, maintaining high standards of service.
- Responding to email enquiries, resulting in enhanced client satisfaction rates.
- Following up on unresolved customer issues to investigate and resolve problems.
- Checking on customer deliveries and informing them of any changes.
- Assisting Sales Representitives and assisting customers with sales queries.
- Ensuring OTIF targets are maintained together with the Logistics Manager and Planner.
- Ensuring that there is no overbooking of machines and daily tonnage.
Receptionist
Corruseal Group-KZN
Isipingo, KwaZulu-Natal
2023.12 - 2026.02
- Coordinated office supplies orders to keep necessary materials available at all times.
- Attend to customer queries and reconciling accounts.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Completed data entry tasks whilst adhering to strict deadlines.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Maintained an organised reception area for a professional business environment.
- Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Managed phone calls, resulting in effective communication flow within the company.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Provided clerical support to company employees, including copying, faxing and file management.
Internal Customer Services Co-ordinator Trainee
Euro Corrugated
2022.10 - 2023.06
- Order processing and following up with suppliers.
- Attending to customer queries and daily reporting.
- Ensuring efficient communication with customers and suppliers.
Cycle Counter & Picker
Pick n Pay Distribution Centre - PE
Port Elizabeth, Eastern Cape
2022.03 - 2022.10
- Checked inventory, ensured adequate stock levels.
- Checked quality of products and packaging to meet high standard.
- Followed company guidelines whilst packing merchandise, maintained brand consistency.
- Used pallet jacks and other equipment safely to move heavy items.
- Improved warehouse efficiency by meticulously sorting and arranging items.
- Reduced order discrepancies with careful picking of goods.
- Labelled packages correctly to facilitate proper delivery.
Communications Volunteer
Young & Spiritually Inspired
Durban, KwaZulu-Natal
2020.01 - 2021.01
- Brainstormed ideas with clients and stakeholders to maximise project potential.
- Developed targeted advice for decision-makers on how best to reach target consumers and build awareness.
- Assisted in executing internal and external communications plans to align with overarching objectives.
- Posted content on social media to promote company products and services.
- Increased campaign exposure through targeted social media analysis and post optimisation.
Education
Diploma - PR & Communication
Durban University of Technology
Pietermaritzburg, KZN 2019.01 - 2021.12
Advanced Diploma - PR & Communication
Durban University of Technology
Pietermaritzburg, KZN 2022.02 - 2022.12
Skills
- Organized
- Clear Communication
- Teamwork
- Meeting deadlines
- Critical thinking
- Reliable punctuality
- Customer Service
- Attention to Detail
- Clerical tasks
- Switchboard operating
- Multitasking and prioritisation
- File maintenance
Language
IsiZulu
Fluent
IsiXhosa
Native
ENGLISH
Fluent
References
References available upon request.
Timeline
Customer Services Coordinator
Corruseal Group
2026.03 - Current
Receptionist
Corruseal Group-KZN
2023.12 - 2026.02
Internal Customer Services Co-ordinator Trainee
Euro Corrugated
2022.10 - 2023.06
Cycle Counter & Picker
Pick n Pay Distribution Centre - PE
2022.03 - 2022.10
Advanced Diploma - PR & Communication
Durban University of Technology
2022.02 - 2022.12
Communications Volunteer
Young & Spiritually Inspired
2020.01 - 2021.01
Diploma - PR & Communication
Durban University of Technology
2019.01 - 2021.12