Ongeziwe Ingrid Ndlovu
Human Resources Manager
Ramsgate
Summary
Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Overview
2025
2025
years of professional experience
2005
2005
years of post-secondary education
Work History
Human Resources Manager
Jayesem 18 (Pty) Ltd
Bizana
3 2019 - Current
- Management of the Administrative processes of Jayesem 18 Pty Ltd, Jayile Civils, Total Lusikisiki, Total CP Motors, Total Bizana and Caltex Bizana
- The administrative functions are split into Financial Administration and HR Administration
- HR Administration:
- Implementation of HR Processes, includes the selection, hiring and firing, induction program and other processes, including the grievance processes
- Capturing Staff Salaries/Wages on Pastel Payroll monthly/week
- Populating payslips and ensuring the payslips are collected by sites
- Populating monthly SARS/PAYE reports for accounting purposes
- Supporting Site Managers to manage the different sites leave programs and sick leave programs
- Ensuring all staff have employments contracts, including managing the induction process (This includes ensuring the supporting documents are held.)
- Ensuring that all garage employees are listed on the MIBCO reconciliations
- Ensuring that all employees are registered with Dept of Labour for UIF and monthly declarations are in order
- Capturing salaries for payment on via Sage Netcash
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Monitored and handled employee claims involving performance-based and harassment incidents.
Customer Service Consultant
Standard Bank SA
Port Shepstone
12.2015 - 02.2019
- To meet and exceed customers’ expectations by providing them with the appropriate and efficient branch service
- To ensure efficient and effective product/service transactions
- To identify and act on cross selling opportunities when dealing with customers
- To maintain high levels of integrity and ethical standards
- Report Management and internal compliance
- Ensure compliance to banking legislations
- Sales Management and Customer Service
National Quality Assurance and Training Spend Support Officer
Standard Bank SA
Durban
02.2015 - 11.2015
- Draft quality assurance procedures
- Implement quality assurance standards
- Devise sampling procedures and directions for recording and reporting quality data
- Review the implementation and efficiency of quality assurance standards
- Plan, conduct and monitor the finished products quality
- Document internal audits and other quality assurance activities
- Investigate complaints and non-conformance issues
- Collect and compile statistical quality data
- Analyse data to identify areas for improvement in the quality system
- Develop, recommend and monitor corrective and preventive actions
- Prepare reports to communicate outcomes of quality activities
- Identify training needs to meet quality standards
- Coordinate and support audits conducted by Learning and Development
- Evaluate audit findings and implement appropriate corrective actions
- Monitor risk and provide appropriate feedback
- Responsible for document management
- Assure ongoing compliance with quality and regulatory requirement
Admin Officer (National Admin Officer)
Standard Bank SA
Durban
08.2009 - 01.2015
- Provide professional and quality work in respect of all the general office administration of the Learning Centre as well as the bookings and data capturing of completed training interventions
- Manage the telephone, Take messages and ensure that staff and delegates receive them timeously, Report faulty lines, Allocation of telephone lines and PIN numbers
- Allocate classrooms as per schedule, Hand out keys to trainers and keep a key register, Oversee the maintenance of the classrooms: any faults reported by trainers to be attended to within 48 hours, Ensure that equipment is working and maintained, ensure that the classrooms are clean
- Deal with SAP, ESS and CUDA Learning system queries effectively
- Provide month end stats to the respective HR managers and Learning Centre Manager
- Ensure all accounts are paid within 24 hours of receipt of same
- Up-skill Learnership delegate to be able to perform all duties relating to SAP/Account Payments/PRU’s
- Ensure sufficient stock is kept to meet facilitators needs, Timeous ordering of stock/stationery
- Ensure sufficient course material is available on request: Confer with Achieve-global for delivery of required learning material
- Capture weekly or monthly statistics and forward them to the relevant parties
- Administer the Video library and forward videos as requested
- Quality assurance on L&D Admin processes
- Monitor and report on adherence to Service Level Agreement between Learning & Development and L&DADMIN to ensure accurate MIS for Business stakeholders
- Provide qualitative feedback to LC Consultants around observations in terms of quality of sign-on sheets
- Check accuracy of data capturing and report
- Monthly feedback to Learning Delivery Head
Trainee – Standard Bank Learnership
Standard Bank SA
Durban
08.2008 - 07.2009
- Positions Trained on: Teller
- Enquiries Clerk – Customer Service
Education
Matric (Exemption) -
Carl Malcomess High
Bachelor of Commerce - Human Resources Management
Management College of South Africa (MANCOSA)
Honours of Commerce - Human Resources Management
Management College of South Africa (MANCOSA)
National Certificate - Banking
Cornerstone Institute
Skills
Staff management
Recruitment
Leadership development
Employee relations
Team building
Performance assessment
Payroll administration
Risk management
Human resources operations
Organizational development
Educationaldetails
Matric (Exemption), 2005, Carl Malcomess High, Bachelor of Commerce (Human Resources Management), Completed, 2022, Management College of South Africa (MANCOSA), Honours of Commerce (Human Resources Management), Completed, 2023, Management College of South Africa (MANCOSA), National Certificate in Banking, Completed, 2009, Cornerstone Institute, Email Etiquette, Microsoft Office (Word, Excel, Access, Publisher, Power Point), Excel (Intermediate) – Bytes People Solutions, Excel (Advanced) – Bytes People Solutions, SAP HR, Travel Booking Tool (Standard Bank), Total Dealership Training, Sage Payroll, Sage Pastel Accounting
Physicaladdress
191 Perch Road, Ramsgate, KZN, 4265
Worknumber
039 251 0119
Otherlanguageproficiency - Speakreadwrite
- Xhosa
- English
- Zulu
References
- Ms. Cheryl Mazibuko, Head, Learning and Development, Standard Bank KwaZulu Natal, 031 374 1000, 082 280 1464
- Mr. Collin Ndlovu, General Manager, PMG Group (Includes Jayesem 18 (Pty) Ltd), 039 251 0119, 076 401 8889
- Mrs. Nomazizi Mncwabe, Branch Manager – Port Shepstone Branch, Standard Bank, 039 682 2510, 083 515 4420
Personal Information
- ID Number: 8708180462087
- Health Status: Excellent
- Criminal Record: None
- Date of Birth: 08/18/87
- Gender: Female
- Nationality: South African
- Driving License: Code EB
Timeline
Customer Service Consultant
Standard Bank SA
12.2015 - 02.2019
National Quality Assurance and Training Spend Support Officer
Standard Bank SA
02.2015 - 11.2015
Admin Officer (National Admin Officer)
Standard Bank SA
08.2009 - 01.2015
Trainee – Standard Bank Learnership
Standard Bank SA
08.2008 - 07.2009
Bachelor of Commerce - Human Resources Management
Management College of South Africa (MANCOSA)
Honours of Commerce - Human Resources Management
Management College of South Africa (MANCOSA)
National Certificate - Banking
Cornerstone Institute
Human Resources Manager
Jayesem 18 (Pty) Ltd
3 2019 - Current
Matric (Exemption) -
Carl Malcomess High
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