Ongeziwe Hlakula
Cape Town
Summary
Accomplished professional with a proven track record in strategic planning and project management. Excelled in developing sales training materials and streamlining processes, enhancing efficiency and revenue. Skilled in report writing and fostering strong client relationships, demonstrating dependability and a results-driven approach.
Overview
7
7
years of professional experience
Work History
Customer Sales Support Representative
Picup Technologies
05.2023 - Current
- Schedule and dispatch buckets/scheduled trips and on demand trips into the Picup Driver Network through the ERP2.0 System.
- Assign drivers and follow up on delivery of orders within the Stipulated SLA with Business Partners/Clients.
- Manage Driver Payment system through internal ledger database.
- Assisted in the development of sales training materials, sharing best practices and valuable insights with new team members to accelerate onboarding and performance.
- Developed strong relationships with key clients by consistently exceeding expectations in terms of service quality and reliability.
- Streamlined sales processes for improved efficiency and increased revenue.
National Rapid Response Task Team Member,
National Department of Human Settlements
09.2019 - 09.2021
- Liaising with communities on human settlements, water and sanitation concerns around service delivery and related matters.
- Assist in the identification of the root cause of the problem as expressed by these stakeholders and discern the socio-political from the administrative and service delivery aspects.
- Engage the political leaders, civic leaders and other relevant individuals and groupings and bring the matter to the attention of the Director General and the Minister.
- Stakeholder management to ensure all from the three spheres of government are mobilized to attend to the issues at hand.
- Provide appropriate support to distress communities and make recommendations to the Minister on any Human Settlements, Water and Sanitation related matters.
- Identify appropriate steps and actions to be taken to improve implementation and delivery of human settlements, water and sanitation programmes and/or projects.
Recruitment Coordinator
Activate Change Drivers (Siyashesha Incubators)
01.2018 - 09.2019
- Responsible for developing and implementing a strategy for proactive recruitment for future intakes, resolving current intake recruitment shortfalls and the development and implementation of a retention strategy.
- Work closely with the ACD Programme Manager and nodal teams in developing the recruitment strategy.
- Facilitate, host workshops, sessions, meetings around recruitment with organizations and stakeholders countrywide.
- Develop, implement and maintain a system for tracking and monitoring progress of recruitment activities and achievement of set targets goals.
- Manage a Call Centre team, with assistance from the call Centre team leader, and in conjunction with Systems.
- Ensure that Organizational reporting systems are maintained and timeous distributed with reference to all recruitment activities.
- Ensure that all relevant information is handed to the logistics administrator and logistics coordinator to be captured / updated on Salesforce.
- Optimized applicant tracking system usage, keeping accurate records of candidate data for future reference.
Education
BACCALAUREUS TECHNOLOGIAE - Business Administration
Cape Peninsula University of Technology
Cape Town, South Africa 04.2001 -
National Diploma - Office Management And Technology
Cape Peninsula University of Technology
Cape Town, South Africa 04.2001 -
Matric - Grade 12: Commerce Subjects
Umtata Technical And Commercial High School
Umtata 04.2001 -
Skills
- Report Writing & Effective Business Communication
- Training & Development
- Strategic Planning & Project Management
- Human Resource Management Systems
- Financial Management
- Public Speaking and Facilitation Skills
- Change Management
- Dependable and Responsible
Languages
English
Isixhosa
Afrikaans
Timeline
Customer Sales Support Representative
Picup Technologies
05.2023 - Current
National Rapid Response Task Team Member,
National Department of Human Settlements
09.2019 - 09.2021
Recruitment Coordinator
Activate Change Drivers (Siyashesha Incubators)
01.2018 - 09.2019
BACCALAUREUS TECHNOLOGIAE - Business Administration
Cape Peninsula University of Technology
04.2001 -
National Diploma - Office Management And Technology
Cape Peninsula University of Technology
04.2001 -
Matric - Grade 12: Commerce Subjects
Umtata Technical And Commercial High School
04.2001 -
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