ONGEZA SIPHOKAZI CIMA
Quality Manager
Port Elizabeth
Summary
Experienced Quality Management Professional with over 10 years of experience in Quality Assurance, Compliance, Risk Management, and Monitoring & Evaluation across diverse sectors. Specialized in implementing ISO 9001-aligned QMS frameworks, driving process efficiencies, leading internal audits, and fostering a culture of continuous improvement. Extensive experience in both operational and academic quality assurance, with a strong understanding of South African regulatory frameworks including CHE, SAQA, HEQSF, and OHSAS standards.
Overview
12
12
years of professional experience
4025
4025
years of post-secondary education
1
1
Language
Work History
Quality Manager
Ubuntu Pathways
07.2019 - Current
- Promoted from Quality Assurance Officer to Quality Manager after serving in acting leadership roles.
- Responsible for the development, oversight, and continuous improvement of the organization’s Quality Management System (QMS).
- Led major projects such as the COVID-19 vaccination site rollout and food distribution logistics, in addition to overseeing monitoring, evaluation, and client feedback systems.
- Developed and implemented ISO 9001-aligned QMS with document control, audit tracking, and corrective action management.
- Championed the design of departmental quality frameworks, including risk registers and compliance checklists.
- Reviewed and aligned policies and SOPs across departments (Health, Finance, Procurement).
- Designed client satisfaction management systems, including quarterly surveys and feedback reports.
- Created process maps and monitored performance indicators across interdepartmental workflows.
- Led internal audits and compiled improvement reports presented to senior management.
- Facilitated quality and compliance training for new and existing staff members.
- Built and implemented risk assessment processes that integrated with strategic planning.
Quality Officer
Boland College
08.2015 - 06.2019
- Started as a Quality Clerk and promoted to Quality Officer.
- Developed academic QA dashboard for tracking review cycles, compliance, and audit readiness.
- Supported drafting and implementation of Total Quality Management System (awarded project of the year).
- Trained staff on QMS and SharePoint system use, troubleshooting issues and improving uptake.
- Conducted audits and compiled reports to inform executive-level decision-making.
- Reviewed and drafted academic SOPs and institutional policies to ensure legislative alignment.
- Nominated as First Aider and Health & Safety Representative, supporting OHSAS compliance.
HACCP Officer
Premier Fishing
11.2013 - 07.2015
- Managed food safety systems in a high-volume production environment.
- Ensured compliance with HACCP standards, led internal audits, and implemented product tracking and hygiene protocols.
- Closed all outstanding non-conformances during external food safety audits.
- Revised and aligned the Food Safety Manual and created a sample retention and tracking system.
- Supervised factory workers to maintain hygiene, quality, and safety standards.
- Managed pest control, HACCP documentation, and supplier audit processes.
- Inspected final product quality and verified equipment calibration records.
Education
Baccalaureus Technologiae - Quality
Cape Peninsula University of Technology
Cape Town, South Africa04-2013
National Diploma - Food Technology
Cape Peninsula University of Technology
Cape Town, South Africa 01.2009 - 01.2012
Senior Certificate -
Butterworth High School
Butterworth, South Africa12-2008
Skills
- Quality management system development
- ISO 9001 quality management expertise
- Policy formulation
- Process evaluation
- Risk assessment
- Risk management analysis
- Risk management strategy
- Customer satisfaction assessment
- Process enhancement
- Audit process coordination
- Detailed reporting skills
- Process visualization
- Standard operating procedure design
- Efficiency Tracking
- Monitoring & Evaluation (M&E) Systems
- Analytical reporting
- Staff Training
- Capacity Building
- QMS Onboarding
- SharePoint Document Control
- System Support
Personal Information
- Gender: Female
- Nationality: South African
- Driving License: Code B Driver’s License
Bee Status
BEE (Black)
Training
- Internal Auditing Techniques, NOSA, 2014
- QMS Internal Auditor, College Africa Group, 2018
- Excel Advanced & PowerPoint Advanced, College Africa Group, 2017
- SAMTRAC (Legal, SHEQ, Risk & Systems), NOSA, 2016
- First Aid Level 1, Southern Cross Paramedical, 2015
Timeline
Quality Manager
Ubuntu Pathways
07.2019 - Current
Quality Officer
Boland College
08.2015 - 06.2019
HACCP Officer
Premier Fishing
11.2013 - 07.2015
National Diploma - Food Technology
Cape Peninsula University of Technology
01.2009 - 01.2012
Baccalaureus Technologiae - Quality
Cape Peninsula University of Technology
Senior Certificate -
Butterworth High School
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