Music
Talaja Ruth Ngalula
Customer Service Agent
Bellville
Summary
Dynamic professional with a proven track record at Bossdtmg Pty, excelling in customer service and problem-solving. Bilingual in English and French, I effectively enhance customer satisfaction and engagement. Skilled in decision-making and information verification, I implement strategic improvements that drive productivity and foster team accountability.
Overview
10
10
years of professional experience
2
2
Languages
Work History
Customer Service Agent
Bossdtmg Pty
02.2024 - 06.2025
- Assisted customers by responding to inquiries and resolving issues through effective communication and problem-solving techniques.
- Utilized customer relationship management software to track interactions, ensuring accurate documentation of customer feedback and service requests.
- Provided product information and support, enhancing customer understanding of services, leading to improved satisfaction levels.
- Managed high call volumes during peak hours, maintaining professionalism while effectively addressing customer needs and concerns.
Personal Development Trainer
Scalabrini Center
02.2023 - 02.2024
- Developed and implemented training programs for diverse groups, enhancing skills and knowledge in various developmental areas.
- Facilitated workshops and group sessions, promoting engagement and active participation among trainees to ensure effective learning outcomes.
- Created training materials and resources tailored to specific needs, improving accessibility and understanding of complex concepts.
- Assessed trainee progress through evaluations and feedback, adjusting training methods to better meet individual learning styles.
Business Manager
Self Employed
01.2015 - 01.2023
- Developed comprehensive business plans that aligned with organizational goals, ensuring clarity in operational strategies and resource allocation.
- Managed team performance through regular assessments and feedback sessions, fostering a culture of continuous improvement and accountability among staff members.
- Implemented process improvements that streamlined workflows, reducing operational bottlenecks and enhancing overall productivity across departments.
- Conducted market analysis to identify emerging trends and opportunities, enabling informed decision-making for product development and service enhancements.
Education
Associate of Arts - Hospitality And Customer Care
Kaalbrema
Cape Town, South Africa 04.2001 -
Associate of Arts - Office Administration
Professional Course
Cape Town, South Africa 04.2001 -
Associate of Applied Science - Law
University of Kinshasa
Congo Kinshasa 04.2001 -
High School Diploma -
Lycee Sainte Germaine
Congo Kinshasa 04.2001 -
Skills
Decision-making
Time management
Complaint handling
Case management
Empathetic and genuine
Outstanding communication skills
Interests
Timeline
Customer Service Agent
Bossdtmg Pty
02.2024 - 06.2025
Personal Development Trainer
Scalabrini Center
02.2023 - 02.2024
Business Manager
Self Employed
01.2015 - 01.2023
Associate of Arts - Hospitality And Customer Care
Kaalbrema
04.2001 -
Associate of Arts - Office Administration
Professional Course
04.2001 -
Associate of Applied Science - Law
University of Kinshasa
04.2001 -
High School Diploma -
Lycee Sainte Germaine
04.2001 -
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