Onele Lindi
Eastern Cape
Summary
Dynamic and results-oriented professional with a proven track record at Robinson liquors enhancing customer satisfaction and streamlining transactions. Excelled in cash handling and customer relations, mentoring staff to improve performance by 30%. Skilled in inventory management and effective communication, consistently contributing to team success and operational efficiency.
Overview
7
7
years of professional experience
Work History
Intern Businesses Management
Ultra Liquors
01.2019 - Current
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.
Cashier
Robinson Liquors
01.2018 - Current
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Restocked and organized merchandise in front lanes.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
IT - Computer End User
Info Tech Resource Center
Mthatha06.2017
N6 - Business Management
Ingwe TVET College
Ngqungqushe Campus05.2016
Matric - Business Studies
DIMANDA Senior Secondary School
Ngqeleni01.2013
Skills
Cleaning and sanitizing
Timeline
Intern Businesses Management
Ultra Liquors
01.2019 - Current
Cashier
Robinson Liquors
01.2018 - Current
IT - Computer End User
Info Tech Resource Center
N6 - Business Management
Ingwe TVET College
Matric - Business Studies
DIMANDA Senior Secondary School
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