Onele Lindi
Eastern Cape
Summary
Dynamic and results-oriented professional with a proven track record at Robinson liquors enhancing customer satisfaction and streamlining transactions. Excelled in cash handling and customer relations, mentoring staff to improve performance by 30%. Skilled in inventory management and effective communication, consistently contributing to team success and operational efficiency.
Overview
7
7
years of professional experience
Work History
Intern Businesses Management
Ultra Liquors
01.2019 - Current
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.
Cashier
Robinson Liquors
01.2018 - Current
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Restocked and organized merchandise in front lanes.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
IT - Computer End User
Info Tech Resource Center
Mthatha06.2017
N6 - Business Management
Ingwe TVET College
Ngqungqushe Campus05.2016
Matric - Business Studies
DIMANDA Senior Secondary School
Ngqeleni01.2013
Skills
Cleaning and sanitizing
Identification checks
Stocking and replenishing
Written and verbal communication
Cash drawer management
Money handling
Point of sale operation
Drawer management
Reports and documents
Till counting
Product knowledge
Liquor law compliance
Receipt and refund issuance
Purchase assistance
Product restocking
Retail merchandising
Cash Handling
Refund handling
Time management skills
Payment collection
Point-of-sale system operation
Customer assistance
Spirit, wine and beer expertise
Staff Training
Refunds and exchanges
Customer Relations
Cash register systems
Order taking
Inventory management
Store merchandise stocking
Timeline
Intern Businesses Management
Ultra Liquors
01.2019 - Current
Cashier
Robinson Liquors
01.2018 - Current
IT - Computer End User
Info Tech Resource Center
N6 - Business Management
Ingwe TVET College
Matric - Business Studies
DIMANDA Senior Secondary School