ONELE GOCI
Cape Town
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
1
1
Language
7
7
years of professional experience
Work History
Customer Service Representative
Sigma Connected - Cape Town, South Africa Utilities
Cape Town
09.2025 - 01.2026
- Thames Water (1st Campaign)
- Contact person: Tsolofelo Mhlongo
- Tel: 065 707 8902
- Waterplus (2nd Campaign)
- Contact person: Muggamad Fahiem Ficks
- Tel: 068 467 0015
- Southern Water (3rd Campaign)
- Contact person: Tsolofelo Mhlongo
- Tel: 065 707 8902
Customer Service Representative
Capita SA
Cape Town
04.2022 - 09.2025
- Contract person:Tobie Sofute
- Tel: 0660288714
Teacher
Mini Einsteins Educare – Cape Town, South Africa
Cape Town
03.2021 - 03.2022
- Contact Person: Lona Gouws (Principal)
- Tel: 072 782 2651
Sales Advisor
Credit Matters – Cape Town, South Africa
Cape Town
01.2020 - 12.2020
- Contact person: 062 395 2548
Sales Promoter
Score Energy Drink – Cape Town, South Africa
Cape Town
02.2019 - 12.2020
- Increased customer interest by conducting engaging product demonstrations and providing detailed information on features and benefits.
- Recommended specific product options to meet customer needs.
- Identified interest in customers by explaining products and services and initiating conversations.
- Communicated clearly and displayed positive energy and professional outward appearance to foster welcoming environment.
Personal Sales Consultant
Vodacom – Cape Town, South Africa
Cape Town
12.2018 - 02.2019
- Maintained detailed records of all client interactions, tracking progress and identifying areas for improvement in the sales cycle.
- Coordinated with marketing department to develop targeted promotional campaigns that effectively drove sales growth within key demographics.
- Streamlined internal processes to increase efficiency within the sales department, resulting in faster response times and improved customer service levels.
- Developed new business opportunities by researching potential client industries and establishing contact with key decisionmakers.
Education
Grade 12 Senior Certificate - English, Isixhosa, Mathematic Literacy, Tourism, Accounting, Business Studies, Life Orientation
Nyameko High School
Educare N6 - Day Care Communication, Day Care Management, Educare Didactics, Educational Psychology
College of Cape Town
Skills
- Customer service
- Active listening
- Computer proficiency
- Complaint handling
- Microsoft outlook
- Team development
- Coordination
- Administrative support
- Adaptability and flexibility
- Time management
- Call center experience
- Critical thinking
- Em-solving
- Act knowledge
- Work processing
- Center operations
- Lict resolution
- Soft PowerPoint
- Expertise
- Management
- Plaint resolution
- Em resolution
- Data
- Entry collaboration
Websites, Portfolios, Profiles
https://bold.pro/my/onele-goci/104r
Languages
English
Timeline
Customer Service Representative
Sigma Connected - Cape Town, South Africa Utilities
09.2025 - 01.2026
Customer Service Representative
Capita SA
04.2022 - 09.2025
Teacher
Mini Einsteins Educare – Cape Town, South Africa
03.2021 - 03.2022
Sales Advisor
Credit Matters – Cape Town, South Africa
01.2020 - 12.2020
Sales Promoter
Score Energy Drink – Cape Town, South Africa
02.2019 - 12.2020
Personal Sales Consultant
Vodacom – Cape Town, South Africa
12.2018 - 02.2019
Grade 12 Senior Certificate - English, Isixhosa, Mathematic Literacy, Tourism, Accounting, Business Studies, Life Orientation
Nyameko High School
Educare N6 - Day Care Communication, Day Care Management, Educare Didactics, Educational Psychology
College of Cape Town