Onele Goci
Senior Customer Service Advisor
Cape Town
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
1
1
Language
Work History
Customer Service Representative
Capita SA
04.2022 - Current
Thames Water (1st Campaign)
Contact person: Tsolofelo Mhlongo
Tel: 065 707 8902
Waterplus (2nd Campaign)
Contact person: Muggamad Fahiem Ficks
Tel: 068 467 0015
Southern Water (3rd Campaign)
Contact person: Tsolofelo Mhlongo
Tel: 065 707 8902
Teacher
Mini Einsteins Educare
03.2021 - 03.2022
Contact Person: Lona Gouws (Principal)
Tel: 072 782 2651
Sales Advisor
Credit Matters
01.2020 - 12.2020
Contact person: 062 395 2548
Personal Sales Consultant
Vodacom
12.2018 - 02.2019
- Maintained detailed records of all client interactions, tracking progress and identifying areas for improvement in the sales cycle.
- Coordinated with marketing department to develop targeted promotional campaigns that effectively drove sales growth within key demographics.
- Streamlined internal processes to increase efficiency within the sales department, resulting in faster response times and improved customer service levels.
- Developed new business opportunities by researching potential client industries and establishing contact with key decisionmakers.
Sales Promoter
Score Energy Drink
02.2019 - 12.2020
- Increased customer interest by conducting engaging product demonstrations and providing detailed information on features and benefits.
- Recommended specific product options to meet customer needs.
- Identified interest in customers by explaining products and services and initiating conversations.
- Communicated clearly and displayed positive energy and professional outward appearance to foster welcoming environment.
Education
Grade 12 Senior Certificate - English, Isixhosa, Mathematic Literacy, Tourism, Accounting, Business Studies, Life Orientation
Nyameko High School
Educare N6 - Day Care Communication, Day Care Management, Educare Didactics, Educational Psychology
College of Cape Town
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Computer proficiency
Paperwork processing
Complaint handling
Call center operations
Microsoft outlook
Conflict resolution
Team development
Microsoft PowerPoint
Coordination
Sales expertise
Administrative support
Call management
Adaptability and flexibility
Complaint resolution
Time management
Data entry
Call center experience
Problem resolution
Critical thinking
Team collaboration
Personal Information
- ID Number: 990729 0941 084
- Gender: Female
- Marital Status: Single
- ID Number: 990729 0941 084
Education
Nyameko High School, Grade 12 Senior Certificate, English, Isixhosa, Mathematic Literacy, Tourism, Accounting, Business Studies, Life Orientation, College of Cape Town, Educare N6, Day Care Communication, Day Care Management, Educare Didactics, Educational Psychology
Contact Numbers
0651735968
Timeline
Customer Service Representative
Capita SA
04.2022 - Current
Teacher
Mini Einsteins Educare
03.2021 - 03.2022
Sales Advisor
Credit Matters
01.2020 - 12.2020
Sales Promoter
Score Energy Drink
02.2019 - 12.2020
Personal Sales Consultant
Vodacom
12.2018 - 02.2019
Educare N6 - Day Care Communication, Day Care Management, Educare Didactics, Educational Psychology
College of Cape Town
Grade 12 Senior Certificate - English, Isixhosa, Mathematic Literacy, Tourism, Accounting, Business Studies, Life Orientation
Nyameko High School
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