Ondela Precious Mlandu
4 Harrongate Street ParklandsCape Town
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by roles at Naras Restaurant and Cape Collision Hotel. Excelled in food safety and organizational abilities, achieving significant improvements in kitchen efficiency and front-of-house service. Demonstrated flexible scheduling and strong communication, leading to positive feedback and increased productivity. Accomplished and determined food service professional provides excellent customer experience. Possesses extensive knowledge of food safety and quality standards. Skilled at multitasking and practicing effective time management.
Overview
5
5
years of professional experience
Work History
Food and Baverage Assistant
Naras Resturant
12.2023 - Current
- Utilized strong communication skills to relay customer needs clearly between front-of-house staff and th kitchen team.
- Maintained a clean and organized dining area, ensuring the highest level of sanitation and hygiene standards were met.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders, resulting in positive customer feedback.
- Assisted in inventory management, accurately tracking stock levels and placing orders as needed to maintain sufficient supplies.
Receptionist
Cape Collesion Hotel
06.2021 - 12.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Kitchen Trainee
Lagoon Beach Hotel
06.2019 - 03.2021
- Improved kitchen efficiency by assisting with food preparation and maintaining a clean workspace.
- Contributed to menu planning by suggesting innovative ideas based on current culinary trends and customer preferences.
- Adhered to strict hygiene standards, ensuring a safe and sanitary work environment for all employees and customers.
- Supported team members in completing daily tasks, resulting in smoother operations and increased productivity.
Education
Diploma in Hospitality And Catering Services
Northlink College
Cape Town, South Africa2020
Matric
Manyano High School
Cape Town, South Africa2015
Skills
Food safety knowledge
References
Naras Kitchen Owner 078 528 0377
Cape Collisions Hotel Manager (Kyle) 021 528 2000
Lagoon Beach Training Manager (Yvetter)
Timeline
Food and Baverage Assistant
Naras Resturant
12.2023 - Current
Receptionist
Cape Collesion Hotel
06.2021 - 12.2021
Kitchen Trainee
Lagoon Beach Hotel
06.2019 - 03.2021
Diploma in Hospitality And Catering Services
Northlink College
Matric
Manyano High School
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