Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

ONALENNA ONKOKAME MOILWA

TEAM MEMBER
MMABATHO

Summary

Dynamic professional with a strong background in customer service and teamwork, honed at Kentucky Fried Chicken. Proven ability to enhance customer satisfaction through effective complaint resolution and attention to detail. Adaptable and proactive, consistently contributing to team success and operational efficiency in fast-paced environments.

Overview

5
5
years of professional experience
2
2
Languages

Work History

Team Member

Kentucky Fried Chicken
07.2024 - Current
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.

Education Assistant

LERUNTSE LEDI HIGH SCHOOL
01.2022 - 03.2023
  • Took attendance, graded assignments, and maintained student records to assist teachers with administrative tasks and maintain smooth daily operations.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
  • Monitored student classroom and outdoors activities to promote student safety.
  • Distributed learning materials such as worksheets, textbooks, and group assignments.

ADMIN ASSISTANT

LERUNTSE LESEDI HIGH SCHOOL
05.2021 - 11.2021
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.

Teacher’s Assistant

LERUNTSE LESEDI HIGH SCHOOL
11.2020 - 04.2021
  • Supported the lead teacher in developing curriculum materials, ensuring alignment with state standards and educational objectives.
  • Fostered strong relationships with parents through regular communication about student progress and areas for growth, ultimately contributing to improved home-school partnerships.
  • Ensured the safety of all students by adhering strictly to school policies regarding proper supervision during class times as well as extracurricular activities.
  • Assisted students with special needs in achieving academic success through individualized instruction and personalized support strategies.

Education

HIGHER CERTIFICATE IN ACCOUNTING - Accounting

UNIVERSITY OF SOUTH AFRICA
SOUTH AFRICA
04.2001 -

High School Diploma -

LERUNTSE LESDI HIGH SCHOOL
Delareyville, South Africa
04.2001 -

Skills

Customer service

Teamwork and collaboration

Complaint resolution

Cash handling

Problem-solving

Adaptability and flexibility

Attention to detail

Order preparation

Additional Information

REFERENCE

LERUNTSE LESEDI HIGH SCHOOL

NAME: YONELISA GOVA

POSITION: HEAD OF DEPARTMENT

CONTACTS: 072 426 2691

EMAIL: Lisagova@gmail.com


KFC

NAME NOMPI FATHOI

POSITION: REGINAL GENERAL MANAGER

CONTACTS: 073 427 6998

Timeline

Team Member

Kentucky Fried Chicken
07.2024 - Current

Education Assistant

LERUNTSE LEDI HIGH SCHOOL
01.2022 - 03.2023

ADMIN ASSISTANT

LERUNTSE LESEDI HIGH SCHOOL
05.2021 - 11.2021

Teacher’s Assistant

LERUNTSE LESEDI HIGH SCHOOL
11.2020 - 04.2021

HIGHER CERTIFICATE IN ACCOUNTING - Accounting

UNIVERSITY OF SOUTH AFRICA
04.2001 -

High School Diploma -

LERUNTSE LESDI HIGH SCHOOL
04.2001 -

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