Onalenna Goodwill Rakgomo

• Trained new staff on store policies, procedures, and customer service standards.
• Resolved customer complaints promptly, fostering positive relationships and loyalty.
• Greeted customers, helped locate merchandise, and suggested suitable options.
• Helped customers complete purchases, locate items, and join reward programs.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
• Performed cash, card, and check transactions to complete customer purchases.

Assisted in training new baristas on beverage preparation techniques and customer service skills.(Barista)