Onalenna Manchonyane

• Communicated with insurance providers to resolve denied claims and resubmitted.
• Verified insurance of patients to determine eligibility.
• Improved patient satisfaction levels with clear explanations of their financial responsibilities and available payment options.
• Reviewed patient records, identified medical codes, and created invoices for billing purposes.
• Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
• Implemented quality control measures to identify potential errors before submitting claims, reducing rejections significantly.
• Acted as liaison between healthcare providers and insurance companies; resolved disputes quickly while maintaining positive relationships.
• Trained new team members in medical billing software, increasing efficiency within the department.
• Prepared billing statements for patients and verified correct diagnostic coding.
• Conducted regular audits of billing records to ensure accuracy and completeness, enhancing overall financial performance for the practice.
• Liaised between patients, insurance companies, and billing office.
• Cultivated strong relationships with patients and insurance companies, contributing to environment of trust and mutual respect.
• Achieved significant reduction in outstanding accounts receivables by implementing rigorous follow-up procedures with insurers and patients.

· Meeting and greeting guests in a warm friendly manner

· Dealing with bookings (via email, online, walk in and telephonic bookings)

· Completing procedures when guests arrive and leave

· Choosing rooms and handing out keys

· Preparing bills and taking payments

· Taking and passing on messages to guests

· Dealing with special requests from guests

· Dealing with complaints and problems

· Checking and entering data

· Filing of records and maintaining the filing system

· Sending and receiving faxes

· Registry of absentees, sick leave and check out

· Taking and distributing messages

· Handling inquiries and incoming work request

· Typing documents and correspondence

· Coordinating work flow

· Keeping office area neat and tidy