Omphile Pleasure Molope
IT Support
Pretoria
Summary
Knowledgeable IT Support Consultant with robust background in IT support and consultancy. Provided effective solutions to complex technical issues, enhancing system reliability and user satisfaction. Demonstrated expertise in troubleshooting and network management, along with exceptional client communication skills.
Overview
3
3
years of professional experience
3
3
Languages
Work History
IT Support Consultant
Silvashaw Technologies
Johannesburg
03.2024 - Current
- Evaluated emerging technologies for potential implementation into existing systems, staying ahead of industry trends.
- Provided expert guidance on the selection of hardware, software, and related equipment based on client needs and specifications.
- Participated in the design and development of user-friendly documentation for IT support processes and procedures.
- Delivered high-quality customer service by addressing user concerns promptly and professionally, maintaining a strong reputation in the field of IT support consulting.
- Reduced downtime for clients with proactive identification and resolution of technical issues.
- Troubleshot complex technical issues using advanced diagnostic tools and methodologies, restoring functionality quickly and efficiently.
Technical: Network Operation
Liquid Intelligence Technologies
Johannesburg
02.2023 - 02.2024
- nging situations.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Resolved problems, improved operations and provided exceptional service.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
Matric -
Bethel High School
01.2015
Bachelor of Science - IT (NQF Level 7)
Richfield
01.2022
Diploma - IT Network Systems (NQF Level 6)
Boston
01.2019
Skills
Technical Support:
Provide desktop and network support end-users
Installation and troubleshooting of network
Printers
Configure and setup new user computers
Installation and maintenance of Traven servals systems (BAS, LOGS, PERSAL) Configured mail and internet Provide LAN / WAN support ICT Security:
Installation and updating Anti-Virus on end users' machines
Server Support:
Map network drive and share folders
undefinedReferences
Vanessa, Reddy, Vanessa.reddy@liquid.tech, ORT South Africa Operational Trust
Personal Information
- Full names: Omphile Pleasure Molope
- Nationality: South African
- ID number: 9705260593087
- EE Profile: African, Female
- Languages: English, Afrikaans, Sotho
- Contact number: 0660820430/ 0634443358
- Area of residence: GAUTENG, Pretoria
- Date of birth: 1997-05-26
- Driver’s license: None
- Email Address: Omphilemolope21@gmail.com
Timeline
IT Support Consultant
Silvashaw Technologies
03.2024 - Current
Technical: Network Operation
Liquid Intelligence Technologies
02.2023 - 02.2024
Bachelor of Science - IT (NQF Level 7)
Richfield
Diploma - IT Network Systems (NQF Level 6)
Boston
Matric -
Bethel High School
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