Omphile Lekgalagadi

Stakeholder & Project Management

• Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
• Facilitated requirement-gathering workshops, producing clear project objectives and deliverables.
• Collaborated with cross-functional teams to ensure a cohesive approach to business analysis and solution delivery.
• Applied Agile methodologies within project teams, enhancing adaptability and responsiveness.
• Supported leadership with reporting, business analysis, and presentations to inform divisional strategies.
• Enhanced stakeholder engagement by effectively communicating complex data and insights.

Business Analysis & Process Improvement

• Improved project efficiency by analyzing business processes and identifying opportunities for improvement.
• Conducted gap analyses to highlight discrepancies between current and desired states, providing actionable recommendations.
• Created detailed user stories for system enhancements, driving improved functionality and user satisfaction.
• Performed risk assessments to evaluate project feasibility and viability prior to implementation.
• Led process mapping initiatives, optimizing workflows and reducing redundancies across departments.
• Streamlined productivity through the successful implementation of new software solutions.
• Partnered with internal customers to understand business needs and translate them into requirements and project scope.
• Generated ad-hoc reports to address specific business requirements and decision-making needs.
• Developed advanced dashboards and reporting tools to track and analyze business performance metrics.
• Mentored junior analysts in business analysis techniques, fostering professional growth and knowledge transfer.
• Ensured compliance with regulatory requirements by monitoring and applying industry standards and best practices.

Quality Assurance & Testing Leadership

• Designed and implemented a comprehensive quality strategy aligned with business and technology objectives.
• Directed the design and execution of testing practices across enterprise-grade platforms and services.
• Established standards and frameworks for functional, regression, integration, performance, security, and usability testing.
• Oversaw automation initiatives to improve test efficiency, execution speed, and coverage.
• Collaborated with technology, product, and operations teams to embed quality across the software development lifecycle (SDLC).
• Ensured business continuity and resilience through robust Disaster Recovery and failover testing.
• Led and mentored testing teams, ensuring alignment with organizational quality standards.
• Proactively identified testing risks and dependencies to mitigate potential issues.
• Recommended process improvements to enhance testing efficiency and overall quality outcomes.

• Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
• Managed client relationships through regular check-ins and updates on project progress.
• Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
• Developed innovative strategies for clients, resulting in increased revenue and business growth.
• Assisted clients in navigating complex industry challenges with strategic recommendations.
• Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
• Enhanced communication among team members to foster collaborative and supportive work environment.
• Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.
• Analyzed data sets to identify trends and opportunities for process improvements within client organizations.
• Conducted thorough market research and analysis, providing valuable insights for client decision-making.
• Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
• Enhanced client decision-making, synthesizing complex data into clear, concise reports and dashboards.
• Led cross-functional teams in execution of strategic projects, fostering collaboration and ensuring alignment with corporate goals.
• Implemented customer relationship management (CRM) systems, improving client engagement.
• Facilitated workshops and training sessions for client staff, enhancing their skills and knowledge in key areas.
• Conducted regular reviews of operations and identified areas for improvement.
• Helped meet changing demands by recommending improvements to business systems or procedures.

• Developed and implemented service/product solutions to meet strategic business requirements.
• Seamlessly aligned technology initiatives with core business objectives.
• Integrated innovative service enhancements to elevate customer experience.
• Authored comprehensive documentation on technological solutions.
• Led dynamic cross-functional workshops to drive team collaboration and innovation.
• Streamlined operational processes, enhancing overall efficiency and productivity.
• Spearheaded user acceptance testing (UAT) to ensure flawless product rollouts.
• Conducted pivotal stakeholder meetings, aligning project goals with business strategy.
• Performed competitive analysis to inform on potential market opportunities and risks.
• Refined business processes for optimized performance and cost-effectiveness.
• Provided technical support for troubleshooting analytics and reporting issues.
• Implemented business intelligence solutions to increase operational efficiency.
• Deployed predictive analytics models to forecast future trends.
• Created dashboards to monitor and track key performance indicators.

• Defined operational objectives through in-depth analysis of business workflows,extracting essential requirements.
• Crafted comprehensive Business Requirements Specifications (BRS) to encapsulate key demands.
• Employed persuasive presentation skills to communicate and validate requirements with stakeholders.
• Secured formal approval of business requirements, ensuring strategic alignment and consensus.
• Analyzed and optimized business processes for enhanced performance.
• Led cross-functional team meetings to facilitate collaboration and project coherence.
• Monitored project milestones to track and report on progress effectively.
• Conducted thorough competitive market analysis to inform strategic decision-making.
• Managed User Acceptance Testing (UAT) to ensure deliverables met user needs and quality standards.
• Supported software development projects by defining clear requirements and effectively communicating them to technical teams.

• Improved operational efficiency through the design and implementation of effective process improvements.
• Conducted thorough root-cause analyses to identify opportunities for improvement in existing workflows.
• Collaborated with cross-functional teams to align business objectives and streamline operations.
• Authored Business Requirements Specifications to capture critical business needs.
• Designed BPMN-standard process maps to streamline workflows.
• Collaborated with IT departments to ensure business processes were supported by system capabilities.
• Monitored and analyzed process performance metrics following implementation.
• Led project management efforts to guarantee timely execution of process changes.
• Documented process modifications to keep stakeholders informed and engaged.
• Fostered a culture of continuous improvement, resulting in higher customer satisfaction scores.
• Developed and implemented metrics and KPIs to measure process performance and instill team accountability.
• Provided education and coaching on process methodologies, enterprise process leadership and impact of recommended changes.
• Leveraged Lean Six Sigma methodologies to enhance quality control measures in various business functions.
• Resolved technical and quality issues by collaborating with customer, operations, quality assurance, vendors and supplier personnel.
• Identified appropriate methodology to shorten cycle time and achieve target margins.

• Engineered cost-reducing business process solutions, enhancing operational efficiency.
• Championed business optimization and standardization, delivering effective solutions to meet requirements.
• Facilitated cross-functional team collaboration
• Conducted SWOT analysis for business initiatives
• Designed and monitored key performance indicators
• Executed user acceptance testing for system enhancements