Omphemetse Mokhubela
Centre Administrator
Pretoria,Rietfontein
Summary
Offering honed competencies in data-entry, database management and scheduling. Dedicated with excellent experience in property industry and committed to delivering excellence in all facets of customer service and administrative support.Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
16
16
years of professional experience
Work History
Centre Administrator
Mowana Properties
07.2022 - Current
- Answering telephone, taking messages & conveying them to relevant people
- Updating tenant’s information & store telephone list
- Dealing with customer complaints and making follow up
- Organize appointments and meetings
- Maintain calendars and schedules
- Taking meeting minutes and send them to tenants
- Maintain and upkeep office equipment and furniture
- Creates & maintains tenants file and ensure all information is accurate & kept up to date
- Preparing the centre’s monthly report for Centre Manager
- Filing all important file in a logic and organised manner
- Obtaining monthly turnover figures from tenants, capture amounts accurately and file them
- Maintaining the tenant’s register of which who vacated and new ones.
- Organized special events and activities to enhance student experiences while promoting community engagement.
Receptionist & Administrator
Mowana Properties
01.2016 - 06.2022
- Answering telephone, taking messages & conveying them to relevant people.
- Organizing courier collection & date stamping
- Reduced incoming call response time by implementing an effective call routing system.
- Banking monthly tenant’s cheques
- Updating tenant’s information & store telephone list.
- Organizing the biometric entry for new staff and also cancellation for staff leaving the company
- Maintained visitor log for entering and leaving facility for security purposes.
- Logs IT and operational problems/requests on behalf of the team, and ensures that they are resolved
- Obtaining access for server room for our service providers
- Arranging boardroom bookings & arranging conference calls for General Manager
- Dealing with customer complaints and making follow up
- Organize appointments and meetings
- Maintain calendars and schedules
- Keep staff attendance reports
- Maintain and upkeep office equipment and furniture
- Organize repairs and upgrades of office assets
- Follow through on maintenance queries if resolved
- Order and maintain office supplies
- Liaise with IT specialists to resolve computers, telephones & printers problems
- Creates & maintains tenants file and ensure all information is accurate & kept up to date
- Filing all important file in a logic and organised manner
- Obtaining monthly turnover figures from tenants, capture amounts accurately and file them
- Accurate capturing of turnover figures on MDA as per tenant and run reports for management
- Running stats flash & giving back report for outstanding and do follow up
- Prepare monthly statements for tenants
- Issuing of monthly foot counts to tenants
- Maintaining the tenant’s register of which who vacated and who is new
- Assist leasing administrators with various duties where required
- Receiving calls from Tenants regarding maintenance complaints
- Receiving calls from subcontractors and suppliers
- Reporting problems to Facilities Manager and Ops Manager
- Communicate with Duty Manager & General Manager regarding work on weekends (including contractors) (e.g
- Cleaning, waste, parking, security & HVAC)
- Maintain key register for DB boxes & stock rooms
- Log jobs as per tenant query and call the service provider for the job to be done
- Collection of updated COC from tenants and create a spreadsheet
- Ensure that the logbook register is completed daily
- Call out contractors as and when required and sign the contractor’s job cards after the completion of jobs
- Communicate with the advertisers to secure timely adverts submission
- Calling the service provider regarding the dates if adverts are not active or not removed on time
- Alerting the General Manager of delayed adverts time and do follow up
- Reporting the advertising screens if they are not functional
- Logging calls for the repair of the digital stands in the centre
- Updating the telephone list and the floor number of the new & relocating tenants
- Handling customer complaint & making follow up
- Liaise between contractors and the tenants
- Arranging DB and old stores keys to be collected by the contractors and keeping record
- Liaise with security regarding the noise level in the centre and the period that they supposed to work.
Receptionist
Old Mutual Properties
06.2011 - 01.2016
- Answering telephone, taking messages & conveying them to relevant people
- Faxing, photocopying & filing lease documents
- Organising courier collection & date stamping
- Banking monthly tenant’s cheques
- Arranging boardroom bookings
- Organising contractors for maintenance duties as per tenant call
- Dealing with customer complaints and making follow up
- Compiling parking recons & report back to management.
Facilities Team Administrator
Johnson Controls
01.2011 - 04.2011
- Answering telephone, taking messages &conveying them to relevant people
- Faxing, photocopying & filing lease documents
- Organising courier collection & date stamping
- Ordering stationery
- Signing the job cards for contractors after each job completed
- Arranging leasing maps properly for meetings.
Business Administrator
Edu-Loan(University of Pretoria)
01.2008 - 03.2009
- Accurate approval of student loans applications
- Effective & accurate management of receipt documentation
- Data capturing & various documents management
- Correct administration of cancellation, refunds & accounts finalization of student’s application.
Education
High School Diploma -
Ramotshere High School
North-West 04.2001 - 04.2000
N2, N3 & N4, Industrial Electronics - Engineering Electronics
Roodeport Technical College
Roodepoort, South Africa04.2002
Certificate, Facilities Management - undefined
Academy of York(AOY)
Higher Certificate, Facilities Management - undefined
Academy for Facilities Management(A4FM)
Certificate, First Aid Level 1 - undefined
First Aid Training SA
Skills
Business Correspondence
Call Answering and Routing
Written and verbal communication skills
Customer Service
Attention to detail
Familiarity with Microsoft Office
Multitasking and prioritizing
Ability to work under pressure
Skills And Competence
- Dead line driven
- Computer Literate
- Customer Service
- Writing Skills
- Emotional Intelligence
Full Names
Omphemetse Innocentia
Personal Information
- ID Number: 8104200901084
- Citizenship: South African
- Date of Birth: 04/20/81
- Gender: Female
- Marital Status: Single
Languages
English, Afrikaans, Zulu & Xhosa
Timeline
Centre Administrator
Mowana Properties
07.2022 - Current
Receptionist & Administrator
Mowana Properties
01.2016 - 06.2022
Receptionist
Old Mutual Properties
06.2011 - 01.2016
Facilities Team Administrator
Johnson Controls
01.2011 - 04.2011
Business Administrator
Edu-Loan(University of Pretoria)
01.2008 - 03.2009
High School Diploma -
Ramotshere High School
04.2001 - 04.2000
N2, N3 & N4, Industrial Electronics - Engineering Electronics
Roodeport Technical College
Certificate, Facilities Management - undefined
Academy of York(AOY)
Higher Certificate, Facilities Management - undefined
Academy for Facilities Management(A4FM)
Certificate, First Aid Level 1 - undefined
First Aid Training SA