Omphemetse Makgamathe
Practice Onboarding Specialist
Centurion
Summary
I am a results-driven individual with an extensive experience in assisting businesses adapt to cloud software solutions, implement cloud in their accounting practices and enablement of their staff to use cloud software efficiently. My role supports the new acquisition targets, sales revenue, and retention of existing customers. I posses instrumental skills and experience dedicated to ensuring the accountants division reaches its target and I am Eager to contribute to the objective of Sage winning with accountants.
Overview
5
5
years of professional experience
3
3
Certifications
3
3
Languages
Work History
Practice Onboarding Specialist
Sage SA
10.2020 - Current
- Identify emerging accountancy professionals in the market and develop strong business connections with them.
- Vetted and Qualified assigned leads to ensure alignment with the company's standards and goals.
- Provide expert guidance to interested accountants in selecting optimal software solutions for their practice
- Address daily customer inquiries to maintain post-sale relationships
- Continuously achieve or surpass established business target and objectives
- Capture and report leads effectively
- Conduct Sage accounting training sessions and deliver webinars
- Implemented metrics to track the success of onboarding efforts, allowing for ongoing evaluation and improvement.
- Manage and track data efficiently through Microsoft applications.
Administrative Intern
Sage SA
07.2019 - 09.2020
- Managing inquiries via telephone and email communications
- Ensuring accurate profile configurations within the system
- Providing weekly reports to track the team's progress
- Efficiently managing data and monitoring leads
- Generating monthly and weekly reports and delivering presentations as needed.
- Exceeded expectations by proactively identifying areas of need within the office and offering assistance, even when not specifically assigned to the task.
Education
Bachelor of Accounting Science -
Regenesys Business School
Johannesburg, GautengDiploma in Operations Management -
University of Johannesburg
Johannesburg, GautengMatric - undefined
President Mangope Technical High School
Rustenburg, North westSkills
Strong customer service aptitude
Experience in accounting software training
Product knowledge of Accountants edition and program
Collaboration and teamwork capabilities
Proficiency in problem-solving and analytical thinking
Certification
Sage Business Cloud Accounting Adviser [Aug 2019]
References
- Babalwa Dlabati,076 318 1829 , Babalwa.Dlabati@sage.com
- Pierre Badenhorst, 082 378 5024, pierre.badenhorst@sage.com
Timeline
Practice Onboarding Specialist
Sage SA
10.2020 - Current
Administrative Intern
Sage SA
07.2019 - 09.2020
Bachelor of Accounting Science -
Regenesys Business School
Diploma in Operations Management -
University of Johannesburg
Matric - undefined
President Mangope Technical High School