Summary
Overview
Work History
Education
Skills
Certification
Computer Skills
Marital Status
Passport Number
Drivers Licence
Postal Address
Nationality
Date of Birth
References
Timeline
Generic
Omphemetse Kooreme

Omphemetse Kooreme

Bloemfontein,Free State

Summary

Dynamic Dispatch Manager with 12 years of experience supervising dispatch staff to coordinate service and deliveries. Monitors and proactively adjusts service to maximize on time performance and productivity. Demonstrates effective use of scheduling software, telephone and data analysis skills to track, trend and take action to effectively manage dispatch support implementation while coaching team members toward improvement.

Meticulous Senior Dispatch Manager with a proven track record at Unitrans Botswana, and Botswana government transport, enhancing operational efficiency through innovative route planning and exceptional customer service. Skilled in fleet maintenance and safety compliance, I successfully reduced delivery delays by optimizing dispatch processes while fostering a collaborative team environment. Adaptable and detail-oriented, I drive results in high-pressure situations.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Senior Dispatch Manager

Unitrans Botswana
03.2020 - 12.2021
  • Managed team of dispatchers and drivers, fostering collaborative environment to meet delivery targets.
  • Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
  • Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
  • Making sure all drivers have all required documents to operate vehicles
  • Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
  • Enhanced customer satisfaction by establishing clear and efficient communication protocol.
  • Conducted regular performance reviews for dispatch personnel, identifying areas for improvement and growth opportunities.
  • Maintained compliance with transportation regulations, avoiding costly fines and delays.
  • Scheduling drivers among trucks
  • Briefing /Debriefing of drivers
  • Ensuring right fuel is delivered to the right customer at the right time
  • Possessing trip sheets , weekly and monthly reports as well as other related documents according to the company procedure
  • Handling customer complaints and maintaining continuous contact with senior management and customers in the contract
  • Overseeing general administrative duties of the contract
  • Signing of overtime for drivers
  • Monitoring fleet movements and manage fuel consumption
  • Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
  • Coordinated with maintenance teams to establish preventive maintenance schedules for fleet vehicles.
  • Established disaster recovery plan, ensuring business continuity in emergency situations.
  • Drove sales by delivering expert customer service support for escalated, ongoing or specialized issues.

Senior Dispatch Manager

Unitrans Botswana
08.2012 - 02.2018
  • Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
  • Oversaw maintenance scheduling for fleet, ensuring vehicles were in optimal condition.
  • Improved dispatch efficiency by implementing new scheduling and routing strategies.
  • Implemented feedback system for drivers to improve service quality with direct customer input.
  • Reduced idle time for fleet, optimizing routes through advanced planning tools.
  • Collaborated with sales teams to create efficient delivery schedules that met both company objectives and customer expectations.
  • Supported the implementation of new technology systems designed to enhance dispatch operations' overall efficiency and effectiveness.
  • Reduced overtime costs by optimizing dispatcher schedules through effective workforce management.
  • Increased on-time deliveries through meticulous route planning and continuous monitoring of driver performance.
  • Provided detailed reports to management on dispatch operations, identifying areas for improvement.
  • Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
  • Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
  • Reported to management operational activities and maintained current records.
  • Developed contingency planning process for unexpected delays, minimizing impact on delivery schedules.
  • Streamlined communication processes for better coordination between drivers, customers, and warehouse staff.
  • Fostered culture of safety, conducting regular safety training sessions for staff.
  • Developed contingency plans for unexpected events, minimizing disruptions to daily operations.
  • Coordinated daily logistics operations for timely delivery, reducing customer complaints significantly.
  • Streamlined communication between drivers and dispatch team, ensuring real-time updates on delivery status.
  • Evaluated current operational processes to help develop, implement and improve practices.
  • Analyzed historical data to identify trends in workload volume, adjusting staffing levels accordingly during peak periods or downtimes.
  • Optimized resource allocation to minimize costs while maintaining high service levels.
  • Enhanced dispatch accuracy by implementing state-of-the-art tracking system.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Scheduled and organized delivery routes.
  • Monitored and tracked dispatch communication systems.
  • Communicated with customers to provide delivery updates and resolution.
  • Answered phone calls and responded to customer emails.
  • Scheduled deliveries and pickups according to customer needs.
  • Utilized dispatch software to enter customer orders, deliveries and receipts.
  • Assisted in resolving customer complaints and grievances.
  • Preserved accurate records of dispatched orders, deliveries and receipts.
  • Utilized customer feedback to improve customer service.
  • Coordinated with maintenance teams to establish preventive maintenance schedules for fleet vehicles.
  • Established disaster recovery plan, ensuring business continuity in emergency situations.
  • Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
  • Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
  • Managed team of dispatchers, fostering collaborative environment to meet delivery targets.
  • Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
  • Maintained compliance with transportation regulations, avoiding costly fines and delays.
  • Conducted regular performance reviews for dispatch personnel, identifying areas for improvement and growth opportunities.
  • Enhanced customer satisfaction by establishing clear and efficient communication protocol.


Transport Planner

Central Transport Organisation
06.2007 - 07.2012
  • Managing fleet and drivers
  • Responsible for daily fleet checks to ensure roadworthiness
  • Auditing log books to manage vehicle movements and fuel consumption
  • Monitoring drivers on trips to make sure the operation run smoothly
  • Responding to misuse and abuse of vehicles and act accordingly
  • Collaborated with stakeholders to develop safe and effective transportation policies, ensuring compliance with local and federal regulations.
  • Improved transportation efficiency by analyzing and optimizing route plans for various modes of transport.
  • Created detailed reports to communicate findings from transportation analyses to clients, stakeholders, and colleagues effectively.
  • Established constructive relationships with local government officials, community leaders, and other key stakeholders in order to facilitate the successful completion of transportation projects.
  • Developed innovative approaches to address complex transport challenges, incorporating cutting-edge technology and best practices into solutions.
  • Optimized logistics networks by evaluating existing processes and recommending modifications that led to increased efficiency without compromising safety standards.
  • Streamlined operations through the implementation of advanced scheduling techniques, resulting in improved punctuality of services.
  • Conducted risk assessments for potential disruptions in transportation systems due to natural disasters or other unforeseen events; developed contingency plans accordingly.
  • Created monthly and quarterly benchmark analytics, illustrating costs for management team.
  • Monitored and tracked drivers, verifying on-time delivery and immediate issue resolution.
  • Developed criteria and application instructions for federal and state public transportation programs.
  • Liaised with other departmental areas on project development and operational studies.

Attaché - Research Fellow

Economic and Social Research Foundation (Tanzania)
01.2009 - 07.2009
  • Gathering research data
  • Generating reports based on the research data collection
  • Organizing meetings for consultants and senior staff
  • Streamlined data management processes by implementing an efficient database system with user-friendly interface features.
  • Implemented rigorous quality control measures to ensure integrity and reliability of research data.
  • Enhanced research project outcomes by designing and implementing innovative data collection methodologies.
  • Streamlined research processes by introducing efficient data management practices, saving time and resources.
  • Optimized research project delivery by effectively managing project timelines and milestones.
  • Developed protocols for ethical human subject recruitment, ensuring compliance with institutional review board requirements.
  • Conducted comprehensive literature reviews to identify knowledge gaps and inform future studies.
  • Conducted document review, organization and quality control of data acquisition to draw relevant conclusions and direct research activities.
  • Applied theories and methods of life sciences to interpret and perform analyses of experimental results.
  • Performed accurate mixed method analysis of targeted data research, collection and report preparation.
  • Followed strict safety protocols, protecting staff and assets while carrying out technical procedures and research protocols.
  • Detailed study findings and updated research upon new discoveries.
  • Evaluated emerging research trends to guide future research priorities and strategies, ensuring continued relevance and impact.
  • Maintained accurate records of experimental procedures, observations, and findings for transparent reporting of results in publications.
  • Negotiated access to rare datasets, broadening scope and depth of research analysis.
  • Enhanced research quality by implementing rigorous methodologies and data analysis techniques.
  • Developed innovative research tools to streamline data collection and improve analysis efficiency.
  • Ensured the highest standards of scientific integrity were upheld throughout all stages of the research process.

Attaché - Research Fellow

Christian Michelsen Institute (Norway)
05.2008 - 12.2008
  • Gathered research data
  • Generating reports based on the research data collection
  • Organizing meetings for consultants and senior staff
  • Applied research technique to determine effectiveness of interventions.
  • Managed research projects within budget constraints while maintaining high-quality output and timely completion.
  • Tailored research methodologies to address specific project needs, ensuring relevance and applicability of findings.
  • Evaluated emerging research trends to guide future research priorities and strategies, ensuring continued relevance and impact.
  • Mentored junior researchers, providing guidance on study design, data analysis, and manuscript preparation.
  • Facilitated strong communication among team members through regular meetings, progress reports, and open channels of dialogue.
  • Maintained accurate records of experimental procedures, observations, and findings for transparent reporting of results in publications.
  • Negotiated access to rare datasets, broadening scope and depth of research analysis.
  • Enhanced research quality by implementing rigorous methodologies and data analysis techniques.
  • Developed innovative research tools to streamline data collection and improve analysis efficiency.
  • Pioneered use of cutting-edge technology in research, setting new standards in field.
  • Collaborated with multidisciplinary teams to tackle complex research questions from various perspectives.
  • Conducted extensive literature reviews to identify research gaps, fostering new research directions.
  • Collaborated with cross-disciplinary teams to integrate diverse perspectives into research methodologies.
  • Ensured the highest standards of scientific integrity were upheld throughout all stages of the research process.
  • Worked as member of integrated project team in highly collaborative work environment.

Education

High School Diploma -

Kgari Sechele Senior Secondary School
BotswanaGeneral Certificate Of Secondary Education
12-2021

Bcom InTransport Economics

North West University
Mafikeng, South Africa
12-2006

Skills

  • Transportation logistics oversight
  • Route planning
  • Safety compliance
  • Fleet maintenance
  • Dispatch management
  • Performance tracking
  • Customer service
  • Data analysis
  • Regulatory compliance
  • Operational efficiency
  • Conflict resolution
  • Logistics coordination
  • Communication skills
  • Workforce management
  • Maintenance recordkeeping
  • Schedule coordination
  • Workflow planning
  • Customer communication
  • Manpower planning
  • Route planning expertise
  • Mileage logging
  • Fleet dispatching
  • Phone dispatch
  • Problem-solving abilities
  • Time management
  • Multitasking
  • Work order preparations
  • Organizational skills
  • Work crew dispatch
  • Attention to detail
  • Adaptability and flexibility
  • Self motivation

Certification

1. Convey Dangerous Goods by Road Training

  • Hijacking and Security Awareness
  • Fatigue Management
  • Operate a Vehicle
  • Environmental Awareness
  • Safe Work Procedures


2. Basic Firefighter ( Level 1)

3. Basic First Aid ( Level 1)

4. Vehicle Dynamics

5. Fredskorpset Preparatory Course

Computer Skills


  • Proficiency in Microsoft Word, Excell and Power Point for data analysis and reporting
  • Proficiency in communication and collaboration tools like email, instant messaging, or video conferencing software
  • Understanding of GIS software like Google Maps
  • Familiar with Ifox system for effective overall dispatch management



Marital Status

Married

Passport Number

Passport Number: BN1951736


Permanent Residence Number: PRP/5312/2025 BFT

Drivers Licence

SADC - Botswana ( Code 8)

Postal Address

2 La Rochelle Complex, Walvis avenue

Bloemside

Bloemfontein

9306

Nationality

Botswana ( originality)

Permanent Residence Status of South Africa

Date of Birth

23 - October - 1982

References

1.  Mr. Merapelo Modise

Senior Contract Manager    

Unitrans Botswana (Pty) Ltd   

P.O Box 426

Gaborone, Botswana

Tel: +267 3186229

Cell: +267 72895867

Email: merapelo.modise@unitrans.africa


2.  Mrs. Catherine Lekoko

Principal Transport Officer

Central Transport Organisation

Private Bag X048

Gaborone, Botswana

Tel: +267 3956394

Cell: +267 71673915


3.    Dr. H.B Lunogelo

Executive Director

Economic and Social Research Foundation

P.O Box 3122

Dar es Salaam, Tanzania

Tel: (255-22) 2769269


4.  Mr. Jan Isaksen

Senior Research Michelsen Institute

P.O Box 6033, N - 5892

Bergen, Norway

Tel: +47093002944

Timeline

Senior Dispatch Manager

Unitrans Botswana
03.2020 - 12.2021

Senior Dispatch Manager

Unitrans Botswana
08.2012 - 02.2018

Attaché - Research Fellow

Economic and Social Research Foundation (Tanzania)
01.2009 - 07.2009

Attaché - Research Fellow

Christian Michelsen Institute (Norway)
05.2008 - 12.2008

Transport Planner

Central Transport Organisation
06.2007 - 07.2012

High School Diploma -

Kgari Sechele Senior Secondary School

Bcom InTransport Economics

North West University

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Omphemetse Kooreme