Summary
Overview
Work history
Education
Skills
Hobbies
Timeline
Generic

OMOTUNDE O AWOLAJA

Mitcham,Surrey

Summary

Offering strong organisational and communication skills with background in customer service and administrative tasks. Knowledgeable about managing schedules, handling correspondence, and supporting office operations. Ready to use and develop time management, teamwork, and problem-solving skills in my role.

Overview

18
18
years of professional experience
2012
2012
years of post-secondary education

Work history

Customer service/ Retail

Historic Royal Palaces
05.2025 - Current
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Admin/Assistant (FTC)

Historic Royal Palaces
11.2024 - 04.2025
  • Arranging travel and accommodation.
  • Managing diaries, scheduling meetings and booking rooms.
  • Handle customer complaints and resolve issues promptly and professionally.
  • Process invoices and maintain accurate financial records.
  • Raising suppliers’ payments, organizing meetings including agendas, minutes taking and diary management.
  • Provide administrative support to the commercial team, preparing reports with documents updates and meetings presentation.
  • Keeping retail and corporate website pages up to date and supporting as when needed with wider tasks as required by team.
  • Excellent verbal communication skills.
  • Calendar management.
  • Provide administrative support for the management and senior leader teams.
  • Conduct market research and competitors’ analysis to help drive business growth.
  • Proficient in Microsoft office 365(Word, Excel, PowerPoint and Outlook).

Customer Service/Retail

Historic Royal Palaces
07.2023 - 10.2024
  • Company Overview: London
  • Processed sales, exchange and refund transactions efficiently.
  • Displayed and restocked merchandise by following brand guidelines.
  • Processed cash, cheque, credit and debit payments accurately and efficiently, minimizing till discrepancies.
  • Delivered outstanding customer care with proactive sales and listening skills.
  • Effectively and accurately communicate information to customers and liaise with colleagues to locate specific products and deliver exceptional service.
  • Advising on in-store return and exchange policies.
  • Improved processes to support team target achievement.
  • Handled diverse customer queries, providing accurate store, product and service information.
  • Inform customers of promotions, offers and special events to enhance product sales.
  • Assists in the training and development of new staffs and maintained a safe working environment.
  • Proficient in Microsoft office 365(Word, Excel, PowerPoint and Outlook).
  • London
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Receptionist

MEGA Consults
03.2020 - 07.2023
  • Company Overview: London
  • Organizing security and access passes for visitors and new employees - ensure deactivation of these passes appropriately.
  • Provide administrative support to the staffs/clients, including managing schedules, booking appointments and coordinating meetings.
  • Respond to client inquiries and provide excellent customer services.
  • Ability to work independently and manage multiple tasks.
  • Proficient in Microsoft Office (Word, Excel, PowerPoint and Outlook).
  • Strong communication and organization skills.
  • Management of office supplies inventory to prevent workflow disruptions.
  • London

Sales Representative

SEAMAN LTD
02.2012 - 08.2014
  • Working as part of the sales team to develop both new and existing markets.
  • Liaising with customers & the dealers’ network to answer and resolve their queries.
  • Constantly developing existing sales processes which will generate sustainable growth.
  • Writing accurate & informative sales reports and documentation.

Product Coding

May & Baker Plc
03.2007 - 07.2010
  • Ensure codes are accurate and sequenced correctly in accordance with government regulations.
  • Search for information in cases where the coding is complex or unusual.
  • Ensure that all codes are current and active.
  • Complying with medical guidelines and policies.

Education

HND - Computer Science

Lagos State Polytechnic
Lagos Nigeria

District Community High School - undefined

Skills

  • Multitasking proficiency
  • Microsoft office suite proficiency
  • Schedule management
  • FOH office management
  • Customer service expertise
  • Travel booking and paperwork preparation
  • Strong interpersonal skills
  • Client relationship building
  • Microsoft Powerpoint
  • Travel arrangements
  • Meeting planning
  • Meeting minutes and action points
  • Customer Service
  • Invoice processing
  • Product knowledge
  • Attention to Detail

Hobbies

  • I like fashion and cooking.
  • I also like exploring new technologies & techniques within my chosen fields of interest.

Timeline

Customer service/ Retail

Historic Royal Palaces
05.2025 - Current

Admin/Assistant (FTC)

Historic Royal Palaces
11.2024 - 04.2025

Customer Service/Retail

Historic Royal Palaces
07.2023 - 10.2024

Receptionist

MEGA Consults
03.2020 - 07.2023

Sales Representative

SEAMAN LTD
02.2012 - 08.2014

Product Coding

May & Baker Plc
03.2007 - 07.2010

District Community High School - undefined

HND - Computer Science

Lagos State Polytechnic

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OMOTUNDE O AWOLAJA