Olwethu Ziwele
George,Western Cape
Summary
Dynamic and customer-focused professional with strong communication and Interpersonal skills, seeking to leverage organizational abilities and computer literacy in fast-paced internal sales/receptionist role. Proven ability to multitask effectively while maintaining attention to detail and meeting tight deadlines. Experienced in providing exceptional customer service as the first point of contact and supporting administrative operations. Thrives under pressure and excels at managing multiple responsibilities simultaneously.
Overview
3
3
years of professional experience
Work History
Radio Operator
Kfc
George, Western Cape
06.2023 - Current
- Directed clerical tasks, including copying, faxing and file management.
- Captured and processed client information, entering data into online systems for wider company use.
- Processed and distributed incoming correspondence to relevant staff, facilitating team communication.
- Filed and maintained invoices, customer records and other paperwork to facilitate ease of retrieval.
- Answered and directed incoming calls to relevant staff members using multi-line telephone system.
- Collaborated effectively with customers and staff to maintain smooth-running company operations.
- Maintained clean and orderly reception area to impress and welcome visitors.
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
- Welcomed guests and clients in friendly, positive manner.
- Organised and updated weekly schedules and monthly calendar obligations for various levels of management and junior staff.
- Delivered polite, professional customer service to enhance business reputation through positive first impressions.
- Coordinated complex schedules for training events and recruitment fairs.
- Monitored company compliance with regulatory standards and liaised with external agencies to support audits and certifications.
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
- Helped to enforce policies and procedures, proactively addressing issues with management.
- Handled database updates and digital file management aligned with data security and integrity requirements.
- Planned audiovisual recordings for efficient use of time and resources.
- Tested audio and visual signals before broadcasting to verify quality and establish optimum levels.
- Operated and managed multiple audio and visual systems during broadcasts.
- Maintained electric and electronic equipment to ideal standard.
- Identified and solved technical issues, applying knowledge to minimise disruptions and maintain signal strength.
- Attended jobs with appropriate tools and materials.
- Assessed power needs for broadcasting in remote locations.
- Set up microphones, cameras and output devices to match technical requirements.
- Recorded audio during broadcasts, verifying and correcting levels to match standards.
- Anticipated and planned for potential broadcasting issues.
- Diagnosed technical problems in time-critical environments.
- Attended meetings with directors prior to broadcasts to establish cues, directions and audio-visual equipment placement.
- Kept connected systems operating at peak performance throughout broadcasts to deliver high-quality output.
- Performed emergency repairs on audio-visual equipment to minimise disruption to broadcasting.
- Cleaned and maintained audio-visual equipment for long-term functionality and performance.
Skills
- Verbal and written communication skills
- Listening skill and Time Management and deadline adherence
- Organisation skill and Interpersonal skills
- Competency in computer Microsoft Office
- CMR software proficiency and multi-line phone systems
- Internal sales support and sales order processing skills
- Quotation preparation and follow up
- Client relationship management and administrative operation support
- Customer service excellence, data entry and accuracy
- Problem solving and ability to multitasking skills
Timeline
Radio Operator
Kfc
06.2023 - Current