Olwethu Shoba
Entry-level Call Centre Agent
Pietermaritzburg
Summary
Compassionate and adaptable volunteer medical receptionist at Songonzima Clinic, recognized for enhancing patient satisfaction through effective front desk operations and exceptional interpersonal communication. Managed high call volumes with a 95% customer satisfaction rating, demonstrating strong problem-solving skills and proficiency in CRM software to support healthcare providers in delivering quality care.
Overview
2
2
years of professional experience
3
3
Languages
Work History
Volunteer Medical Receptionist
Songonzima Clinic
03.2019 - 01.2021
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Coordinated patient scheduling, check-in and check-out.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Managed an average of 30+ inbound calls daily, consistently achieving a 95% customer satisfaction rating.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Education
Biomedical Science - In Progress
Cape Peninsula University of Technology
Cape Town, South Africa 04.2001 -
Skills
Active Listening
Timeline
Volunteer Medical Receptionist
Songonzima Clinic
03.2019 - 01.2021
Biomedical Science - In Progress
Cape Peninsula University of Technology
04.2001 -
Similar Profiles
Melissa Mei Chen LiuMelissa Mei Chen Liu
Head Registered Veterinary Technician /Shift Supervisor at Toronto Veterinary Clinic (Sister Clinic of Eglinton Hwy 10 Vet Clinic)Head Registered Veterinary Technician /Shift Supervisor at Toronto Veterinary Clinic (Sister Clinic of Eglinton Hwy 10 Vet Clinic)
Corinne Berg, MSN, RN, PHNCorinne Berg, MSN, RN, PHN
Registered Nurse at Mayo Clinic Center for Individualized Medicine, Mayo Clinic EnterpriseRegistered Nurse at Mayo Clinic Center for Individualized Medicine, Mayo Clinic Enterprise
Abu Sayeed Molla Mohammad TarequeAbu Sayeed Molla Mohammad Tareque
Physician at Samata Clinic (Private Clinic)Physician at Samata Clinic (Private Clinic)
Ayibongwe Elihle Neoh MthimkhuluAyibongwe Elihle Neoh Mthimkhulu
Peer Tutor at BizimaliPeer Tutor at Bizimali
Ncedo JiliNcedo Jili
Demonstrator at University Of KwaZulu-NatalDemonstrator at University Of KwaZulu-Natal