Olwethu Shoba
Entry-level Call Centre Agent
Pietermaritzburg
Summary
Compassionate and adaptable volunteer medical receptionist at Songonzima Clinic, recognized for enhancing patient satisfaction through effective front desk operations and exceptional interpersonal communication. Managed high call volumes with a 95% customer satisfaction rating, demonstrating strong problem-solving skills and proficiency in CRM software to support healthcare providers in delivering quality care.
Overview
2
2
years of professional experience
3
3
Languages
Work History
Volunteer Medical Receptionist
Songonzima Clinic
03.2019 - 01.2021
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Coordinated patient scheduling, check-in and check-out.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Managed an average of 30+ inbound calls daily, consistently achieving a 95% customer satisfaction rating.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Education
Biomedical Science - In Progress
Cape Peninsula University of Technology
Cape Town, South Africa 04.2001 -
Skills
Active Listening
Microsoft office
CRM Software
Problem-Solving
Front desk operations, Patience
Adaptability / Flexibility
Time Management / Prioritization
Interpersonal Communication / Telephone etiquette
Stress Management
Timeline
Volunteer Medical Receptionist
Songonzima Clinic
03.2019 - 01.2021
Biomedical Science - In Progress
Cape Peninsula University of Technology
04.2001 -