Olwethu Phindile Mchunu
Umlazi
Summary
Detail-oriented Contract Manager overseeing cleaning and hygiene standards for clients. Ensures compliance with Service Level Agreements through effective service delivery and quality audits. Implements risk management and continuous improvement initiatives to enhance operational efficiency and support organisational growth.
Overview
8
8
years of professional experience
Work History
Contract Manager
Bidvest prestige
02.2026 - Current
- Ensure delivery of efficient service as outlined in the Service Level Agreement (SLA)
- Implementation of an effective HSE, Quality & Risk Management system in conjunction with the Operations Manager, and in accordance toClient needs.
- Implementation of an effective HSE, Quality & Risk Management system in conjunction with the Operations Manager, and in accordance to
Client needs. - Identified service gaps and deficiencies, advising on and implementing solutions for continuous improvement.
- Explore and recommend innovative methods, based on best practices, in order to bring about cost-effective solutions.
- Provide monthly reports and feedback on continued compliance to the SLA.
- Manage staff performance & facilitate improvement through regularly monitoring performance & providing required coaching, support & feedback.
- Managed performance and conflicts within subordinate employees, executing corrective actions in accordance with company policies.
- Ensure adequate staff placement i.e. prepare suitable shift-roster and manage/approve applicable leave for subordinate employees.
- Provided training, coaching, and mentorship to team members, and developed subordinate employees.
- Implement cleaner work schedules and evaluate and manage performance.
- Executed comprehensive cleaning and hygiene protocols for the client.
- Assisted in project management and provided technical support.
Supervisor
Bidvest Prestige
06.2024 - 01.2026
- Guided direct reports, including cleaners and team leaders, to achieve departmental objectives.
- Ensuring clarity around priorities and goals for the entire functional area.
- Managed staffing levels and attendance records for optimal operations.
- Oversaw compliance with established work schedules to ensure efficiency.
- Completes operations by developing schedules, assigning and monitoring work, gathering resources, implementing productivity standards,
resolving operations problems and implementing new procedures. - Supported cleaners in executing tasks to maintain high standards of cleanliness.
- Controlling and monitoring the usage of cleaning materials to avoid or minimise waste and/or misuse.
- Maintained operational readiness and condition of equipment on site.
- Collaborated with team to achieve project goals.
- Resolved employee queries and escalated issues to management for timely resolution.
Enrichment Agent (Data Capturer)
Rewardsco
01.2023 - 02.2024
- Corrected errors in data to prevent duplication across systems.
- Examined data to detect and rectify deficiencies or errors.
- Created and maintained spreadsheets using Excel.
- Maintained confidentiality of sensitive information, adhering to data protection regulations.
- Managed workload efficiently, prioritising tasks to meet critical deadlines consistently.
Housekeeping Supervisor
Blue Waters Hotel
01.2022 - 01.2023
- Inspected rooms, lounge areas, and stairways for cleanliness and maintenance needs, identifying cleaning requirements to uphold safety and aesthetic standards.
- Briefed housekeepers on daily duties, ensuring efficient team operations.
- Motivated team members to achieve high standards, exemplifying positive interactions with guests and staff.
- Reported maintenance issues to management, minimising potential safety risks.
Customer Service Consultant
Ignition Group
06.2021 - 01.2022
- Managed inbound customer service calls, resolving queries and complaints to maintain high satisfaction levels.
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
- Assisted customers with product-related questions and feedback, ensuring prompt resolution of complaints.
- Addressed customer service enquiries accurately and swiftly, enhancing overall customer experience.
Supervisor
Bidvest Prestige
10.2019 - 06.2021
- Guided direct reports, including cleaners and a team leader, to enhance team performance.
- Completes operations by developing schedules, assigning and monitoring work, gathering resources, implementing productivity standards,resolving operations problems and implementing new procedures.
- Ensuring clarity around priorities and goals for the entire functional area.
- Assessed staffing needs for optimal employee placement, time and attendance management, and timely replacements.
- Completes operations by developing schedules, assigning and monitoring work, gathering resources, implementing productivity standards,
resolving operations problems and implementing new procedures. - Tracked employee compliance with established work schedules
- Oversaw maintenance and readiness of site equipment to ensure operational effectiveness
- Providing any form of required assistance to cleaners while they carry out their duties.
- Collaborated with team members to support project objectives by accomplishing related results.
- Addressed employee inquiries to provide timely resolutions and escalated to Contracts Manager and operations for further intervention
Administration Clerk
Fundakahle Primary School
04.2018 - 10.2019
- Managed client communications by answering phones and corresponding through email.
- Answered telephone calls to offer information, direct callers and take messages.
- Handled photocopying documents, updating files and faxing communications for staff.
- Managed confidential documents with discretion to maintain security. with discretion to protect sensitive information.
Education
National Senior Certificate - Bechelor Pass
Umlazi Commercial High School
Umlazi10-2019
Bechelor Of Arts - Criminology
University of South Africa
06-2022
National Certificate - Business Management
Berea Technical College
06-2021
Skills
- Operational Compliance
- Contract Negotiation
- Quality Assurance
- Risk management
- Project Oversight
- Client relationship management
- Staff development
- Team Building
- Leadership
- Problem Solving
- Communication and Customer Service
- Interpersonal relations
- Strategic management
Custom
- Nelisiwe Mkhize, Principal, Fundakahle Primary School, 0735378233
- Nokuthula Mnyandu, Senior Supervisor, Blue Waters Hotel, 0815831621
- Thabisile Mavimbela, Manager, Bidvest Prestige, 0685286457
- Thembeka Mhlongo, Team Leader, Ignition Group, 0607134573
- Sheree Francois, Junior Manager, RewardsCo, 0817994207
- Navin Rabikissoon, Operations Manager, Bidvest, 0845540277
Timeline
Contract Manager
Bidvest prestige
02.2026 - Current
Supervisor
Bidvest Prestige
06.2024 - 01.2026
Enrichment Agent (Data Capturer)
Rewardsco
01.2023 - 02.2024
Housekeeping Supervisor
Blue Waters Hotel
01.2022 - 01.2023
Customer Service Consultant
Ignition Group
06.2021 - 01.2022
Supervisor
Bidvest Prestige
10.2019 - 06.2021
Administration Clerk
Fundakahle Primary School
04.2018 - 10.2019
National Senior Certificate - Bechelor Pass
Umlazi Commercial High School
Bechelor Of Arts - Criminology
University of South Africa
National Certificate - Business Management
Berea Technical College