Olwethu Benxa
E-Commerce Operations Intern
Alberton
Summary
Dynamic E-Commerce Operations Intern at Zoie Health Technologies, adept at enhancing operational efficiency and vendor relationships. Proven track record in order processing and fulfillment, ensuring accuracy and timely delivery. Skilled in document control and customer communication, driving improvements in order management and client satisfaction. Committed to leveraging expertise in e-commerce systems for impactful results.
Overview
11
11
years of professional experience
Work History
E-Commerce Operations Intern
ZOIE HEALTH TECHNOLOGIES PTY LTD
04.2024 - Current
- Order Management: Daily updates to the shop order sheet, sending order communications, assisting members with order inquiries, and managing dispatches (preparing, packing, and shipping).
- Logistics Support: Assisting with courier relationships and processes.
- WooCommerce Management: Handling all e-commerce related tasks on WooCommerce, including email management, tracking delivery failures, managing unpaid orders, backend product updates and removals, and out-of-stock management.
- Customer Communication: Managing WhatsApp communications and following up with MyC members on arrears.
- Catalogue Optimization: Ensuring a minimum of two images per item and updating product descriptions.
- Customer Feedback: Monitoring and responding to reviews on Google, Supplement platforms, and Trustpilot.
- Operational Support: Assisting with product descriptions, operational initiatives for the Zoie shop, regular stock takes, quality checks, sorting, and ad hoc pharmacy/shop tasks and administrative duties.
- Patient/Member Support: Adding patients to Elixir, booking consultations, and following up on script renewals.
- Staying Informed: Keeping up-to-date with digital technology and women’s health and wellness trends.
- Financial Administration: Performing Breaze payment gateway reconciliations.
Educator Assistant (EA)
Department of Education: Greenfield Primary School
01.2022 - 08.2022
- Assisted lead teacher in managing classroom behavior, ensuring a safe and supportive learning environment for all students.
- Assisted lead teacher in the monitoring of student progress and updating required documentation, ensuring accurate records for each learner.
- Supervised students during lunch breaks, recess, field trips, and other school-related events, maintaining a positive atmosphere conducive to learning.
- Provided one-on-one tutoring support outside of regular school hours for students requiring additional assistance with coursework or test preparation.
E- Business Order Clerk
Bidvest Waltons
03.2014 - 06.2020
- Order Intake: Receiving orders via email and fax.
- Order Capture & Verification: Accurately capturing order details, including authorization, and verifying customer information against the database, updating it as needed.
- Order Accuracy: Ensuring the order details are correct, merchandise is in stock, and pricing is accurate upon receipt.
- Customer Communication: Contacting customers directly to resolve order issues (pricing, delays, etc.) and notifying them upon order receipt and shipment using their preferred method.
- Order Processing: Entering orders into the fulfillment system, overseeing packaging and shipping preparations, and verifying order accuracy before shipment.
- Supplier Management: Emailing orders to suppliers and addressing their queries.
- Dealer Order Handling: Confirming orders with dealers, saving them in the system, and forwarding queries to relevant clerks.
- Order Follow-up & Reporting: Following up on outstanding orders and generating client order reports.
- Product Sourcing: Sourcing products not readily available (buyouts).
- System Proficiency: Experience with Oracle, My Market, and Ariba portals/systems.
Education
High School Diploma -
Matric
Mceula 04.2001 -
Skills
Document control
Vendor relationship oversight
Efficiency improvement
Order processing
Order fulfillment
Supplier relationship management
Operational efficiency
Timeline
E-Commerce Operations Intern
ZOIE HEALTH TECHNOLOGIES PTY LTD
04.2024 - Current
Educator Assistant (EA)
Department of Education: Greenfield Primary School
01.2022 - 08.2022
E- Business Order Clerk
Bidvest Waltons
03.2014 - 06.2020
High School Diploma -
Matric
04.2001 -
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