Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Drivers Licence
Personal Information
Generic
OLWETHU AKHONA

OLWETHU AKHONA

Office And Administration Support
Soweto

Summary

Professional in operational management with track record of driving efficient processes and optimizing performance. Adept at implementing strategies that align with organizational goals and fostering collaborative work environments. Known for adaptability and reliability in dynamic settings, ensuring seamless team operations and goal achievement.

Overview

13
13
years of professional experience
5
5
Languages

Work History

Officer, ATM Support Query Management

Standard Bank Group
01.2025 - Current
  • Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
  • Improved department efficiency by streamlining and implementing policies and processes.
  • Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
  • Coordinated operations with other emergency service groups.

Transaction Processor

Standard Bank
05.2020 - 01.2025
  • To process internal and external customer transactions and investigate, tracing causes of failed transactions rectify and process exceptions to maintain customer service level agreements.
  • Maintained high levels of customer satisfaction with timely and accurate transaction processing.
  • Reduced errors in transactions through diligent verification and data entry tasks.
  • Demonstrated strong problem-solving skills by identifying discrepancies in financial data and resolving them promptly.

Bulk Teller

Standard Bank
06.2013 - 04.2020
  • Handle call queries, forwarding messages, filing and safe keeping of records, handling and processing money bulk deposits, balancing till daily Pre Pack ATM runs Receive and despatch deposits, ATM Runs. Exceptionally meeting all my targets through CCMS system and customer service orientated.

Education

Senior Certificate - Grade 12

Hoerskool Bekker
01.2006

Business Administration Certificate - Introduction

CTI Randburg Campus
01.2006

HIGHER CERTIFICATE IN BUSINESS MANAGEMENT NQF5

IQ ACADEMY
Johannesburg, South Africa
06-2026

Banking Skills NQF 4

Cornerstone
Johannesburg, South Africa
04.2001 -

Skills

Microsoft Office

Investigation management

Strategic planning

Reporting and documentation

Multitasking Abilities

Time management

Adaptability and flexibility

Problem-solving aptitude

Accomplishments

  • Customer Service
  • Cost & Risk Management
  • Teamwork

Timeline

Officer, ATM Support Query Management

Standard Bank Group
01.2025 - Current

Transaction Processor

Standard Bank
05.2020 - 01.2025

Bulk Teller

Standard Bank
06.2013 - 04.2020

Banking Skills NQF 4

Cornerstone
04.2001 -

Business Administration Certificate - Introduction

CTI Randburg Campus

Senior Certificate - Grade 12

Hoerskool Bekker

HIGHER CERTIFICATE IN BUSINESS MANAGEMENT NQF5

IQ ACADEMY

Drivers Licence

Code C1, 2023-12-31, 2028-12-31

Personal Information

  • Nationality: South African
  • Driving License: Code C1 2019-2023
OLWETHU AKHONAOffice And Administration Support