OLVET DHLIWAYO
Hospitality service professional
-Pretoria,gauteng
Summary
Dedicated Customer Service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled and experienced in hospitality leadership working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
18
18
years of professional experience
3
3
Certification
1
1
Awards
Work History
Marketing and Administration Manager
Cephbet Engineering Pty Ltd
-Pretoria
01.2019 - Current
- Skilled at working independently and collaboratively in a team environment.
- Handling administration and paperwork
- Making improvements to the running of the business and developing the workshop
- Sales and Marketing-create a target audience and build campaigns and promotions aimed at various groups of customers
- Prepare for advisory council, handle quarterly meetings and disseminate meeting minutes
- Oversee individual performance and supervising staff
- Managing all operating fields, and sale systems,
- Recruiting, training and supervising staff
- Manage database of recording manufactured products
- Update and communicate news to enhance employee value properly
- Maintain calendar, contacts and routine activities for executives
- Preparing and presenting sales reports
- Keeping statistical and financial records
- Assessing and improving profitability
F&B Supervisor
Rosewood Hotel, Dhabi
abu dhabi
10.2016 - 03.2019
- Self-motivated, with a strong sense of personal responsibility.
- Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations
- Demonstrated awareness of liability issues and the law by confirming legal drinking age and discontinuing service to intoxicated guests
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Manage stock levels and ordering supplies
- Planning and prepare menus for parties
- Maintain an awareness of rate levels to be sold on a daily basis and the occupancy
- Preparing staff and sales reports
- Monitoring effectiveness of the workflow and sequence of service during service periods
- Providing hands-on support at all times
- Providing guidance, feedback, and individual coaching when needed
- Consistently checking patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages
- Closely monitoring the cashiering function of the outlet and do the cash auditing
Waiter
JW Marriott Marquis Hotel
dubai
12.2014 - 10.2016
- Exhibited expert knowledge of alcoholic beverage service standards, laws and regulations.
- Lead by being a team player in multi-functional team
- Extensive knowledge of hospitality etiquette and superior customer service
- Maximize revenue and increase average spend per person through up-selling, high customer service standards, effective training and motivational techniques
- Transported all dirty tableware from dining room to dishwashing area for proper cleaning
- Managed closing duties, including restocking items and reconciliation of the cash drawer
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Effectively communicated with kitchen staff regarding customer allergies, dietary needs, and other special requests
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
- Provide prompt, courteous and efficient service to all guests from arrival until departure
- Take ownership and uphold the values stated in the service Harmonies
- Writing patrons' food orders on order slips, memorizing orders, or entering orders into computers for transmittal to kitchen staff.
Food Service Attendant
Emirates Leisure Retail
dubai
01.2013 - 09.2014
- Serving food or beverages to patrons, and preparing or serving specialty dishes at tables as required
- Presenting menus to patrons and answering questions about menu items, making recommendations
- Rolling silverware, setting up food stations or setting up dining areas to prepare for the next shift or for large parties
- Stocking service areas with supplies such as coffee, food, tableware, and linens
- Removing dishes and glasses from tables or counters
- Assisted guests with making menu choices in an informative and helpful fashion
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Sales consultant
Planet Fitness
Pretoria , South Africa
01.2011 - 01.2013
- Leading teams in customer care services with a sense of emergency at all times
- Knowledgeable about target customers and taking inbound calls from customers regarding products and services
- Providing sales pitches to potential customers and generating leads
Shift Leader
Livingstone
-Pretoria
01.2009 - 08.2011
- Prepare and place orders for guest, maintain sales logs and other paperwork in orderly manner as well as handling inventory duties
- Demonstrate a perfect knowledge of all beverages served in the bar, maintain how beverages are prepared (to recipe) and presented
- Ensure bar personnel are trained to possess this knowledge and the application of it
- Manage an efficiently operated bar shift that is in accordance with the agreed standards and regulations.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Business Development Officer
ZIMTRUST Housing and Finance
harare, zimbabwe
01.2007 - 12.2008
- Performed sales, administrative and customer service work in multiple departments
- Assisted Human Resources department to coordinate new employee orientations, community mentoring programs and monthly staff recognition events
- Generated advertising brochure for vendor use.
- Provided report for assignments undertaken
- Prepare quotations for customers, help in their needs and achieve customer satisfaction
- Taking inbound calls from customers regarding products and services and easily handled
- Providing sales pitches to potential customers.
Sales and Admin Representative
Moonlight provident associates
harare, zimbabwe
01.2006 - 01.2007
- Self-motivated, with a strong sense of personal responsibility.
- Developed and maintained courteous and effective working relationships.
- Demonstrated leadership skills in managing projects from concept to completion.
- Constant coaching, counseling and ensure the needs of costumer and organization met
- Improving service by communicating and assisting individuals to understand guest needs
Education
Associate of Arts - Education of The Gifted And Talented
Rosewood Hotels And Resorts
Abu Dhabi2018
No Degree - Marketing Management
NQF L6 (CBM) -University of South Africa
01.2012 - 08.2013
High School Diploma -
Kapfunde High
Zimbabwe2005
Skills
- Point Of Sale systems
- Proficiency in computers- MS Word
- MS Excel
- MS Publisher
- MS PowerPoint
- Excellent verbal and oral communication skills
- Product Knowledge
- Flexibility towards customer approach and shift pattern
- Pro-active and reliable
- Employee Management
- Training and Development
- Special Promotions
- Restaurant Policies and Procedures
- Hospitality Management
- Food Delivery Oversight
Accomplishments
- Achieved wine Ambassador and events planning- Standing Ovation
- Hotel’s best Skills trainer of the year 2018
- Hotel's first chair club certificates (best employee of year award)
- Achieved certification through the University Of South Africa, Center for Business Management (CBM): Certified Manager (CM), [2013].
- Supervised team of twenty one staff members.
- Achieved BEST EMPLOYEE AWARD by living JW marriott service harmonies with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Certified [skills trainer], [Rosewood hotels and resorts] - [2018]
- Licensed [hotel supervisor] - [2016-2019]
- Wine Ambassador certificate
- Events planning certificate
- Certified [Marketing Management], [University of a South Africa] - [2012-2013]
Languages
English
Bilingual or Proficient (C2)
zulu
Intermediate (B1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Marketing and Administration Manager
Cephbet Engineering Pty Ltd
01.2019 - Current
F&B Supervisor
Rosewood Hotel, Dhabi
10.2016 - 03.2019
Waiter
JW Marriott Marquis Hotel
12.2014 - 10.2016
Food Service Attendant
Emirates Leisure Retail
01.2013 - 09.2014
Sales consultant
Planet Fitness
01.2011 - 01.2013
Shift Leader
Livingstone
01.2009 - 08.2011
Business Development Officer
ZIMTRUST Housing and Finance
01.2007 - 12.2008
Sales and Admin Representative
Moonlight provident associates
01.2006 - 01.2007
Associate of Arts - Education of The Gifted And Talented
Rosewood Hotels And Resorts
Master of Science - Marketing Management
NQF L6 (CBM) -University of South Africa
High School Diploma -
Kapfunde High