Oluwademilade Oladele
Avon,IN
Summary
Reliable candidate enthusiastically pursuing opportunity to add immediate value to growing team. Equipped to handle fast-paced office operations with continuous flow of customers and assignments. Meticulous in completing assignments and always ready to help team members. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Proficient in customer service best practices and related options. Industrious and committed with skills for multitasking and managing time well.
Overview
3
3
years of professional experience
3
3
Languages
Work History
Direct Support Professional
Damar Services
2024.04 - Current
- Maintained clean, safe, and well-organized patient environment.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
Medical Receptionist
Bridge Clinics
2023.08 - 2023.10
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed approximately 30 incoming calls as well as voice messages, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Warehouse Material Handler
Food Lover's Market
2021.03 - 2022.08
- Located materials and supplies by pulling and verifying items on production orders.
- Sorted materials for scanning to meet production goals.
- Collaborated with team members to optimize workflow, improving overall warehouse efficiency.
- Maintained a clean and safe work environment by following safety protocols and conducting regular inspections.
- Filled orders by packaging items and labeling for delivery.
Education
Bachelor of Information Science - Information Science
University of Pretoria
Pretoria, South Africa04.2023
Skills
- Proficient with MS Office Suite
- Fast learner
- Attention to detail
- Client Support
- Client documentation
- Crisis Management
- Front Desk Operations
- Telephone Etiquette
Languages
English
Bilingual or Proficient (C2)
Spanish
Beginner (A1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
When we can begin to take our failures nonseriously, it means we are ceasing to be afraid of them. It is of immense importance to learn to laugh at ourselves.
Katherine Mansfield
Timeline
Direct Support Professional
Damar Services
2024.04 - Current
Medical Receptionist
Bridge Clinics
2023.08 - 2023.10
Warehouse Material Handler
Food Lover's Market
2021.03 - 2022.08
Bachelor of Information Science - Information Science
University of Pretoria
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