Oluchi Mpho Ekwempu

Boksburg

Summary

Highly organised and detail-oriented receptionist with a proven track record of providing exceptional customer service. Skilled in telephone etiquette, appointment scheduling, and maintaining a clean and welcoming reception area. Strong communication and problem-solving abilities, combined with a professional and reliable work ethic. Proficient in Microsoft Office and experienced in resolving customer complaints and disputes.

Overview

year of professional experience

Certification

Work History

Receptionist Administrator

Greenshade Lodge,

04.2024 - 01.2025

Answered incoming calls, directing clients to individuals addressing specific needs.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Kept reception area clean and neat to give visitors positive first impression.
Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Completed late check-ins and directed guests to rooms and facilities.
Streamlined reservation processes by diligently organizing and updating booking information in the lodge management system.

Education

High School Diploma -

General Smuts High-school

Johannesburg, South Africa

04.2001 -

Skills

Scheduling appointments

Calendar management

Visitor assistance

Phone and email etiquette

Customer service

Microsoft office

Effective communication

Interpersonal communication