Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Oluchi Ozulu

Johannesburg

Summary

Proven problem-solver and effective communicator, adept at managing high-stress situations and enhancing customer loyalty through personalized solutions. At JKings Properties, I excelled in active listening and technical proficiency, improving client satisfaction rates significantly. My adaptability and attention to detail ensured seamless operations and a 30% increase in response efficiency at Golden Bricks.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

JKings Properties
Nigeria (Remote)
04.2023 - Current
  • Manage customer communication, including emails, phone calls and follow-ups to ensure a smooth and responsive experience
  • Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.

Front Desk Receptionist

Golden Bricks
Nigeria
03.2018 - 05.2019
  • Welcomed every customer with a smile, making them felt at ease
  • Managed the hustle and bustle of the front desk - answer phones, responding to emails of about 50+ clients and improved response time by 30% and enhancing client relationship
  • Actively scheduling meetings and coordinating over 100+ clients appointment, ensuring everything ran smoothly
  • Collaborate with other departments to keep operations seamless and communication clear
  • Handled payment, invoices and some basic bookkeeping - keeping everything in check
  • Listened and resolved customer concerns, always aiming to turn any issues into a positive experience.

Education

On-Demand IT Skills Training -

Digital Witch IT Support Nigeria
08.2024

High School Diploma -

Institute Of Management And Technology Nigeria
09.2021

Skills

  • Active Listening
  • Product Knowledge
  • Call Management
  • Adaptability
  • Effective Communication
  • Problem Solving
  • Attention To Details
  • Technical Proficiency
  • Time Management

Personal Information

Title: Customer Service

Timeline

Customer Service Representative

JKings Properties
04.2023 - Current

Front Desk Receptionist

Golden Bricks
03.2018 - 05.2019

On-Demand IT Skills Training -

Digital Witch IT Support Nigeria

High School Diploma -

Institute Of Management And Technology Nigeria

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Oluchi Ozulu