OLONA NGOZI
Edenvale
Summary
Results-driven process manager specializing in operational streamlining and workflow optimization. Achieved significant cost reductions and productivity enhancements through targeted process improvements and effective cross-functional collaboration. Committed to fostering a culture of continuous improvement and operational excellence across teams.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Distribution Centre Process Manager
PEP Distribution Centre
ISANDO
05.2019 - Current
- Assisted in managing operational performance of distribution centre by reducing costs and increasing efficiency.
- Supported efforts to enhance effectiveness through monitoring packaging costs per unit.
- Helped track labour costs per unit and repair and maintenance costs per unit.
- Contributed to departmental productivity for inbound inventory and outbound processes.
- Aided in improving lead time and forecasting accuracy.
- Monitored picker/checker accuracy and stock adjustments, including line end maintenance and rework.
- Facilitated day-to-day management of employees.
- Provided support for production and capacity planning regarding space, people, equipment, and technology in alignment with projected volumes.
- Contributed input towards distribution centre strategy.
- Encouraged a culture of continuous improvement and innovation among team members.
- Streamlined communication channels between departments to improve coordination.
- Assisted in implementing annual distribution centre plan.
- Coordinated strategic plans for administrative services management and optimisation to best use available resources.
Distribution Scheduler
PEP Distribution Centre
08.2014 - 04.2019
- Addressed scheduling inquiries as primary contact and escalated issues when necessary.
- Organised and assigned tasks to ensure project and production objectives were met.
- Performed risk assessments on schedules to identify potential delays and recommend contingency strategies.
Receiving Clerk
PEP Distribution Centre
Kempton Park
10.2011 - 06.2014
- Prepared and organised warehouse space for new stock, optimising storage solutions for efficiency.
- Performed administrative tasks, such as filing and data entry, to support the receiving department's operations.
- Managed documentation related to received goods, including delivery notes and invoices, for financial auditing.
- Filed and maintained invoices, customer records and other paperwork to facilitate ease of retrieval.
- Maintained a clean and safe working environment in the receiving area, adhering to health and safety regulations.
Cashier
Jet Mart
Butterworth
01.2011 - 06.2011
- Processed payments by cash, cheque, or card to complete transactions.
- Helped customers with specific item requests by answering questions and offering knowledgeable product advice.
- Maintained clean, tidy and organised checkout areas.
Education
Higher Certificate - Management Practice
Tower Stone Institute of Leadership
01-2021
Procurement and Supply Chain Management Certificate -
Damelin College
01-2016
Diploma - Public Management
Walter Sisulu University
01-2011
National Senior Certificate -
Kusile Comprehensive School
01-2007
Skills
Core Competencies
Warehouse Management Systems (WMS) & Inventory Control (cycle counts, stock accuracy)
End-to-End Supply Chain Operations & Process Coordination
Process Mapping, Optimization & Continuous Improvement (Lean principles, Six Sigma tools)
SOP Development, Implementation & Compliance Monitoring
Data & Performance Analysis
Advanced Microsoft Excel and Google Sheets (Pivot Tables, Lookups, Basic Dashboards)
KPI Monitoring & Reporting
Root Cause Analysis (RCA) & Corrective Action Implementation
Performance Reporting
Systems & Technology
Jarrison
RF Scanners & Barcode Systems for real-time inventory tracking
Exposure to Warehouse Automation Systems (conveyors, sortation)
Sage 300
Jira
Warehouse Operations Management
Coordination of Inbound & Outbound Logistics Activities
Implementation of Picking Strategies (batch, wave, zone picking)
Warehouse Layout Optimization & Slotting Improvements
Cross-Docking & Transportation Coordination
Compliance & Quality
Health & Safety Compliance (risk assessments, incident prevention)
Quality Control & Process Standardization
Adherence to ISO Standards
Process Improvement & Projects
Leading Small-to-Medium Process Improvement Initiatives
Supporting Change Management & Operational Rollouts
Cost Reduction & Efficiency Enhancement Projects
Capacity Planning & Workflow Optimization
Certification
- Excel Intermediate and Advanced Excel, APSOL Training, 2017-01-01
- Short Program in Fundamentals of Microsoft, Damelin College, 2015-01-01
Languages
English
IsiXhosa
IsiZulu
Sepedi
References
- Mr Ferdie Biesser, DC Manager at JHB Pep Distribution Centre +27 76 955 9948/+2711 977 0300
- Junaid Shaik, Outbound Departmental Manger at PEP DC +27 83 601 7018/2711 977 0300
- Ms Nandipha Ngcukana, Regional Manager at Pepkor logistics, +2783 331 4220/+2711 621 3292
- Mr Monde Tamse, Manager at Jet Mart, +2747 491 4244
Interests
- Reading
- Fitness
- Hiking
- Travelling
Accomplishments
- Recognised by management as the Best planning process manager 2024
- Won the Distribution center of the year in 2025
- Distributed re-routed orders during the KZN 2021 riots
Timeline
Distribution Centre Process Manager
PEP Distribution Centre
05.2019 - Current
Distribution Scheduler
PEP Distribution Centre
08.2014 - 04.2019
Receiving Clerk
PEP Distribution Centre
10.2011 - 06.2014
Cashier
Jet Mart
01.2011 - 06.2011
Higher Certificate - Management Practice
Tower Stone Institute of Leadership
Procurement and Supply Chain Management Certificate -
Damelin College
Diploma - Public Management
Walter Sisulu University
National Senior Certificate -
Kusile Comprehensive School