Olona Gamedze
Account Executive
Durban
Summary
Motivated and customer-focused sales professional with experience in lead generation, customer engagement, and account support. Strong communication and relationship-building skills with a passion for driving sales growth and delivering excellent client service. Quick learner with knowledge of CRM systems and sales strategies.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Account Executive
BruntWork
11.2025 - Current
- Lead Generation: Identify, prospect, and qualify new business leads.
- Sales Cycle Management: Guide prospects from the initial pitch and product demonstration to negotiating contracts and finalizing sales.
- Relationship Management: Act as the main point of contact for assigned clients, ensuring their needs are met, resolving issues, and identifying opportunities for upselling.
- Cross-Functional Collaboration:Coordinate with marketing, product, and customer success teams to ensure smooth service delivery and client satisfaction.
- Quota Attainment: Consistently meet or exceed monthly, quarterly, or annual sales targets and KPIs
Recruitment Consultant
OneCall24
03.2022 - 10.2025
- Candidate Sourcing and Screening: Identify and attract qualified healthcare professionals for various roles (e.g., nurses, doctors, therapists, care workers).
- Screen and interview candidates to assess their skills, experience, and suitability for specific roles.
- Maintain a database of candidates and their qualifications.
- Client Relationship Management: Build and maintain strong relationships with healthcare clients, understanding their staffing needs and requirements.
- Provide clients with expert advice on recruitment strategies and best practices.
- Regularly communicate with clients to provide updates on candidate progress and recruitment outcomes.
Sales Agent and Claims Processor
Hollard Insurance
01.2020 - 01.2022
- Sales and Client Acquisition: Identify and approach potential clients through networking, cold calling, and referrals.
- Develop and implement effective marketing strategies to generate leads and close sales.
- Understand client needs and tailor insurance solutions to meet their specific requirements.
- Present and explain insurance products, highlighting benefits and features.
- Negotiate and secure sales, ensuring client satisfaction.
- Client Relationship Management: Build and maintain strong relationships with clients to foster loyalty and repeat business.
- Provide ongoing support and guidance to clients regarding their insurance policies.
- Address client queries and concerns promptly and professionally.
- Performance Management: Meet or exceed individual and team sales targets.
- Track and report on sales performance and activities.
- Stay up-to-date with industry trends and product knowledge.
- Administrative Tasks: Maintain accurate records of client information and sales activities.
- Prepare and submit reports as required.
- Handle administrative tasks related to sales and client service.
Sales Agent
Ignition Group
01.2019 - 01.2020
- Drive Sales: Focus on achieving sales targets and quotas.
- Customer Relationship Management: Establish and nurture strong relationships with clients.
- Customer Service: Provide excellent customer service, addressing inquiries and resolving issues.
- Sales Strategy: Implement and execute effective sales strategies.
- Data Analysis: Analyse market data to identify new business opportunities.
- Record Keeping: Maintain accurate records of sales activities, client interactions, and pipeline status using CRM software.
- Product Knowledge: Develop a strong understanding of the products and services offered by Ignition Group.
- Training: Participate in ongoing training to enhance skills and knowledge.
Customer Success Specialist
TalkTalk (CCI)
01.2018 - 12.2018
- Handling Customer Inquiries: Answering customer questions about TalkTalk products, services, and billing.
- Problem Solving: Investigating and resolving customer issues, such as technical problems, billing discrepancies, or service outages.
- Maintaining Customer Satisfaction: Providing friendly and helpful service to ensure customers are satisfied with their interactions.
- Adhering to Company Standards: Following TalkTalk's policies and procedures when interacting with customers.
- Using CRM Systems: Utilizing customer relationship management (CRM) systems to track customer interactions and manage information.
- Escalating Issues: Knowing when to escalate complex issues to supervisors or technical teams.
- Staying Up-to-Date: Keeping abreast of changes in TalkTalk products, services, and policies.
- Working in a Team Environment: Collaborating with colleagues to provide excellent customer service.
Education
Online Marketing Certificate - Google Analytics
Alison
01-2025
Diploma - Google Ads
Alison
01-2025
High School - undefined
Umlazi Comprehensive Technical High School
01-2012
High School Diploma -
Mangosuthu University of Technology
Durban 04.2001 -
Skills
Problem Solving
Business Acumen
Time management
Microsoft(Word,PowerPoint,Outlook and excel)
Communication(Written and Verbally)
Certification
Code C1
Interests
Traveling
Timeline
Account Executive
BruntWork
11.2025 - Current
Recruitment Consultant
OneCall24
03.2022 - 10.2025
Sales Agent and Claims Processor
Hollard Insurance
01.2020 - 01.2022
Sales Agent
Ignition Group
01.2019 - 01.2020
Customer Success Specialist
TalkTalk (CCI)
01.2018 - 12.2018
High School Diploma -
Mangosuthu University of Technology
04.2001 -
High School - undefined
Umlazi Comprehensive Technical High School
Diploma - Google Ads
Alison
Online Marketing Certificate - Google Analytics
Alison