Food And Beverage Manager, Kitchen Assistant, Accounts Assistant...
Cape Town
Summary
Dynamic Food and Beverage Manager with a proven track record at Boulangerie Du 30 Juin and The Fugard Theatre excelling in service delivery management and cost control. Enhanced staff training programs, resulting in improved service efficiency and customer satisfaction. Adept at maintaining hygiene regulations while fostering a welcoming environment for patrons.
Overview
15
15
years of professional experience
2
2
Languages
Work History
Food and Beverage Manager
Boulangerie Du 30 Juin (Theatre on The Bay)
02.2022 - 09.2024
Responded to customer complaints, addressing concerns, and distress with amicable interactions.
Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
Developed staff training programs to enhance service skills and increase overall efficiency.
Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
Developed ongoing training initiative to improve beverage knowledge of serving employees.
Managed bar and wait staff and directed hiring program.
Resolved customer complaints involving food or beverage quality and service.
Maintained highest standards for beverage quality and service.
Bar Manager
Infinity Lounge
06.2021 - 12.2021
Accounts Assistant
The Fugard Theatre
01.2015 - 03.2021
Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
Supported the accounting team with month-end closing procedures, ensuring timely completion and accurate reporting.
Prepared and mailed invoices to customers, processed payments, and documented account updates.
Maintained clean and organized files by keeping accounts payable records up-to-date.