Olivier Kabamba
Kolwezi
Summary
Professional support leader with experience and readiness for this role. Known for strong team collaboration and adaptability to changing needs. Skilled in problem-solving, communication, and managing support operations. Reliable and results-driven, ensuring optimal team performance and customer satisfaction.
Experienced with managing support teams effectively, ensuring high levels of customer satisfaction. Utilizes advanced problem-solving techniques to handle complex issues efficiently. Track record of fostering team collaboration and promoting continuous improvement.
Dynamic individual with hands-on experience in ERP Support and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
14
14
years of professional experience
Work History
ERP (SAP & Coupa) Support Lead
Kamoto Copper Company (KCC)
09.2020 - Current
- Consistently met my short and long-term targets.
- Handled End users complaints with empathy and composure.
- Proactively participated in meetings and helped create new practices and projects.
- Answered calls, responded to emails, and spoke with SAP users from the Company face-to-face.
- Trained, coached, and supervised new staff members.
- Pitched ideas on how to improve performance and efficiency.
- Supervised and delegated tasks to a team of people.
- Assure that SAP issue or problems are resolved
- Assure that SAP access is granted accordingly to the user.
- Perform monthly User Access Review
- Analyzed workflow data to identify bottlenecks and recommend actionable solutions.
- Tested new software and hardware prior to deployment.
- Led cross-functional teams to deliver complex projects on time and within budget.
- Developed project plans, timelines, and resource allocations to optimize efficiency.
- Created user accounts and assigned permissions.
Compliance Administrator
Group Muema Business
04.2019 - 12.2019
- Consistently met my short and long-term targets.
- Proactively participated in meetings and helped create new practices.
- Manage all paper work to ensure that all expatriates from the company are holding valid permit papers to work in DRC (Valid passport, valid visa, valid residence docs,...)
- Collaborated with cross-functional teams to address compliance issues and improve processes.
- Provided training sessions on compliance standards and best practices for staff members.
- Developed and implemented compliance policies to align with regulatory requirements.
- Conducted regular audits to ensure adherence to internal procedures and external regulations.
- Mentored junior staff in compliance protocols, fostering a culture of accountability and transparency.
- Reduced risk of non-compliance through regular audits and monitoring activities.
- Managed compliance efforts, reporting and audits.
Compliance administrator
Redis Construction
04.2017 - 04.2019
- Consistently met my short and long-term targets.
- Proactively participated in meetings and helped create new practices.
- Manage all paper work to ensure that all expatriates from the company are holding valid permit papers to work in DRC (Valid passport, valid visa, valid residence docs,...)
- Ensured compliance with industry regulations and internal policies through regular audits and assessments.
- Developed and implemented compliance training programs for staff to enhance regulatory understanding.
- Established positive relationships with regulators through open communication and prompt response to inquiries or concerns.
- Improved employee engagement by delivering targeted training sessions on key aspects of regulatory requirements pertinent to their job functions .
Stores and Procurement Supervisor
Sabot DRC
07.2012 - 03.2015
- Processed a range of documentation and entered information into databases.
- Accurately handled large amounts of money on the cash register.
- Place Purchasing Orders for all items
- Perform good receiving once items ordered arrive
- Manage weekly, monthly and annual stock takes
- Manage Min/Max for indirect purchase or manage direct purchase
- Proactively participated in meetings and helped create new practices.
- Trained, coached, and supervised new staff members.
- Streamlined procurement processes, enhancing efficiency in supplier selection and contract negotiation.
- Managed vendor relationships, ensuring compliance with quality standards and timely delivery of goods.
- Implemented inventory control systems, reducing waste and optimizing stock levels across departments.
- Coordinated with finance to align budgetary goals with procurement activities, enhancing fiscal responsibility.
- Fostered a culture of continuous improvement within the procurement department by regularly reviewing processes and suggesting areas for optimization.
- Evaluated supplier quotes based on purchasing procedures and competitiveness in quality, price and delivery.
- Negotiated contracts with suppliers to obtain favorable terms and pricing.
- Monitored and managed procurement budget to control costs.
- Developed and maintained relationships with key suppliers for smooth communication and to meet required expectations.
- Reduced costs by streamlining contract bidding and procurement processes to assure best prices for materials and services.
Education
Certificate - Finance Fundamentals
Corporate Finance Institute
Online01.2019
Procurement and Supply
Chartered Institute of Procurement And Supply
01.2017
National Diploma - Computer Systems Engineering
Vaal University of Technology
01.2013
Skills
- Problem-solving
- Adaptability and flexibility
- Office Administration
- IT Support
- Handling Conflict
- Leadership
- Public speaking
- Team collaboration
- Service level agreement management
- Team management
- Escalation handling
- Feedback management
- Ticket management
- Data entry
- Support services
- Multitasking Abilities
References
- Belgrade Beni, Kamoto Copper Company, IT Project Manager, bbeni@katangamining.com, +243970065067
- Thulasidass Muniasamy, Kamoto Copper Company, Africa Regional SAP MM and Security Support, muniasamy.thulasidass@katangamining.com, +243970135362
- Adam Kearns, Kamoto Copper Company, IT Applications Manager, akearns@katangamining.com, +243992007128
Languages
English
French
Swahili
Lingala
Personal Information
- Date of Birth: 16/10/1985
- Nationality: Congolese (DRC)
- Marital Status: Maried
Timeline
ERP (SAP & Coupa) Support Lead
Kamoto Copper Company (KCC)
09.2020 - Current
Compliance Administrator
Group Muema Business
04.2019 - 12.2019
Compliance administrator
Redis Construction
04.2017 - 04.2019
Stores and Procurement Supervisor
Sabot DRC
07.2012 - 03.2015
National Diploma - Computer Systems Engineering
Vaal University of Technology
Certificate - Finance Fundamentals
Corporate Finance Institute
Procurement and Supply
Chartered Institute of Procurement And Supply