Olivia Mustapha
Learning & Development Manager
Johannesburg
Summary
Experienced Learning and Development Manager with 10+ years of proven success in developing and implementing data-driven solutions to bridge learning and performance gaps. Skilled in leading teams of L&D professionals, crafting impactful learning strategies, and executing programmes aligned with business and client objectives. Recognised for organisational skills, calm demeanor, and reliability in managing multiple priorities with a positive attitude. Passionate about fostering employee growth and cultivating high-performing teams.
Overview
21
21
years of professional experience
6056
6056
years of post-secondary education
2
2
Languages
Work History
Learning and Development Manager
Quantanite (BPO)
04.2021 - Current
- Develop and implement learning and development strategy, including policy and training framework creation
- Manage a team of 17 L&D professionals, overseeing operations training and special projects
- Drive the L&D activity lifecycle, from needs analysis and sourcing suppliers to content design and evaluating gap closure
- Advise the business on L&D strategies, policies, processes, and best practices to ensure statutory compliance
- Manage and oversee the delivery of learning and development interventions, aligning them with EE, B-BBEE, and WSP targets
- Served as Project Leader for B-BBEE, monitoring spend against Skills Development expenditure targets
- Oversaw Learnership programs for employed and unemployed learners
- Designed and developed the Leadership Masterclass 101 program for junior and mid-management
- Engage with stakeholders, including international clients, to align learning strategies and offer bespoke training solutions
- Integrated planning and scheduling for Occupational Health & Safety training
- Successfully submitted WSP/ATR SETA submissions
- Collaboration with L&D colleagues in Dhaka, to ensure training alignment in program design, implementation, and post-training evaluation
- Oversee and optimise employee onboarding training, ensuring a seamless integration of new hires into the team
- Manage internal Learning Management System (LMS)
- Implementation of data-driven learning solutions through a people and technology approach
- Evaluate the effectiveness of training programs using key performance indicators and adjusted content as needed.
- Enhance employee performance by designing and implementing comprehensive learning programs.
- Develop and sustain strong partnerships with external vendors to provide diverse learning opportunities for employees.
- Collaborate with department heads to identify skill gaps and develop targeted training solutions.
Senior Learning and Development Manager
Transaction Capital Recoveries Pty (Ltd)
02.2020 - 09.2020
- Developed and implemented learning strategies and programs
- Managed a budget for training and skills development
- Supported management in developing team members' career paths and personal development
- Collaborated with stakeholders to ensure L&D offerings aligned with business objectives
- Managed and oversaw Service Seta and Fasset Seta site external moderation for ETQA compliance
- Measured and reported on the impact of learning programs (ROE/ROI)
- Managed the Yes For Youth (YES) program to support B-BBEE Level 1 status
- Coordinated Skills Development initiatives, including bursary funding, Learnerships, and Skills programs
- Oversaw learner onboarding, induction, and workplace integration
- Quality assured the design and development of a digital E-learning platform and maintained the record-keeping system (LMS)
Learning and Development Manager
Transaction Capital Recoveries Pty (Ltd)
01.2015 - 01.2020
- Oversaw and managed the implementation of L&D solutions nationally
- Provided performance management and coaching for L&D practitioners
- Conducted skills audits and training needs analyses across various business units
- Managed client relationships
- Facilitated training on leadership, relevant legislation, technical and behavioral programs
- Planned and coordinated new recruit training for call center integration
- Planned and oversaw the implementation of refresher training nationally
- Designed assessments for an E-learning platform
- Managed the end-to-end L&D process for business operations
Learning and Development Practitioner
MBD Credit Solutions
01.2008 - 12.2015
- Conducted training needs analyses
- Facilitated learning programs using blended learning approaches
- Assessed learner portfolios and learning outcomes
- Audited and coached on Integrated Workplace learning applications
- Designed, developed, and sourced learning content and frameworks
- Compiled, recorded, and reported data for WSP and ATR submissions to the SETA
Call Center Manager
MBD Incorporated
01.2004 - 12.2008
- Set and implemented performance metrics/KPAs
- Managed performance and developed reward and recognition programs
- Managed delinquent debt portfolios
- Ensured adherence to debt collecting legislation
- Developed campaigns and collections strategies
- Initiated disciplinary inquiries
- Monitored and evaluated customer interactions
Education
Return on Investment Calculations - undefined
Investors in People
ODETDP Diploma, Qualified Skills Development Facilitator -
Verycool Ideas
Design And Learning Material Development
VeryCool Ideas
04.2001 -
Accredited Skills Development Facilitator (SDF)
VeryCool Ideas
Johannesburg, Sourth Africa01-2017
Generic Management -
Omni Consulting
Matric -
Connemara
Johannesburg, South AfricaFacilitate Learning - undefined
ETDP Seta
Leadership Development Programme -
Connemara
Coach Learners -
ETDP Seta
04.2001 - 01.2008
Skills
- Facilitation
- Coaching and mentoring
- Leading People
- Curriculum design
- Stakeholder management
- Blended learning
- Needs assessment
- Training material development
- Customer service
- Leadership training
- Performance management
- Organizational skills
- Problem-solving aptitude
- Project management
Personal Information
Available: 30 Days Notice
Accomplishments
- Collaborated with a project team in achieving B-BBEE Level 1 status for Transactional Capital Recoveries
- Achieved Quantanite's first B-BBEE verification accreditation status in close partnership with BEE consultant and internal stakeholders
- Started-up the Training division at Quantanite South Africa
- Awarded Quantanite Support Manager of the Year Award Y2023
- Awarded People Manager of the Year at Transaction Capital Recoveries (TCR)
Timeline
Learning and Development Manager
Quantanite (BPO)
04.2021 - Current
Senior Learning and Development Manager
Transaction Capital Recoveries Pty (Ltd)
02.2020 - 09.2020
Learning and Development Manager
Transaction Capital Recoveries Pty (Ltd)
01.2015 - 01.2020
Learning and Development Practitioner
MBD Credit Solutions
01.2008 - 12.2015
Call Center Manager
MBD Incorporated
01.2004 - 12.2008
Design And Learning Material Development
VeryCool Ideas
04.2001 -
Coach Learners -
ETDP Seta
04.2001 - 01.2008
Return on Investment Calculations - undefined
Investors in People
Facilitate Learning - undefined
ETDP Seta
ODETDP Diploma, Qualified Skills Development Facilitator -
Verycool Ideas
Accredited Skills Development Facilitator (SDF)
VeryCool Ideas
Generic Management -
Omni Consulting
Matric -
Connemara
Leadership Development Programme -
Connemara
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