OLIVIA MANGAROO
Regional Business Manager
Umhlanga
Summary
Strategic and entrepreneurially minded business professional with over 15 years of experience in client relationship management, sales leadership, and business development, particularly within financial services and the manufacturing sectors. Proven track record of executing commercial strategies that drive profitability, leveraging data insights to identify growth opportunities, and collaborating seamlessly across functions like Finance, Marketing, and Business Intelligence (BI). Highly skilled in financial modelling, stakeholder management, and delivering impactful business outcomes through innovative solutions.
Professional with strong background in business management and strategic planning. Skilled in driving growth, optimizing operations, and leading cross-functional teams to achieve organizational goals. Adept at identifying market opportunities, fostering collaboration, and adapting to evolving business landscapes. Known for integrity, reliability, and results-driven approach.
Overview
25
25
years of professional experience
Work History
Regional Business Manager
Rentworks Africa
05.2023 - Current
- Execute credit and finance strategies by monitoring performance and responding to market shifts in collaboration with Marketing, Operations and Credit Teams
- Managed portfolio growth and client acquisition
- Identified and cultivated business opportunities aligned with targeted markets, focusing on profitability and growth.
- Oversees the full sales process from lead generation through contract negotiation and deal closure
- Cultivated and managed partner relationships and performance, to mitigate partner risk to ensure mutually beneficial business partnerships and align profitability with company goals.
- Established and executed customer retention management strategy to renew finance contracts near expiration by engaging suppliers and clients to ensure loyalty to company.
- Facilitated adherence to Tender processes for public and private sectors.
- Maximize revenue through upselling and cross-selling of products and services to new and existing customers.
- Targeted markets across various sectors including Information Technology, Medical, Dentistry, Printing, Manufacturing, and Yellow Metal.
- Regularly enhance CRM systems with meticulous attention to detail, to maximize KPI enhancement, ROI, and business impact ensuring accurate attention to detail.
- Addressed all queries and complaints with prompt resolution
- Delivered exceptional customer service that is efficient, professional, and surpasses customer expectations.
- Conducting market analysis and surveys
- Facilitating special events aligned with company CSR objectives while hosting suppliers and clients at occasions such as gala dinners and golf days.
- Participate in trade shows, exhibitions, conferences, and various industry-specific events nationally.
Business Development & Relationship Manager
Retail Capital SA a division of Tymebank
11.2017 - 04.2023
- Engaged with cross-division stakeholders to optimize processes and ensure compliance with regulatory requirements.
- Developed and executed B2B sales strategies, budgets, and forecasts for revenue generation.
- Analyzed market trends and competitor activities to inform strategic decisions and enhance product offerings
- Cultivated, enhanced and sustained robust relationships with new and existing partners and clients, acting as principal point of contact for all asset finance matters.
- Collaborate with suppliers to comprehend customer needs and deliver customised financial solutions, ensuring high levels of customer satisfaction.
- Ensured retention of existing business through structured relationship management, service recovery, and periodic performance reviews.
- Facilitate pricing and terms negotiations to secure higher deal closure rate aligned with company expectations.
- Demonstrated extensive knowledge across industries, identifying and analysing GP%, location, seasonality, interest rates for foreign stock purchases, POS systems in store, market trends, and other factors potentially impacting business negatively.
- Maintaining management awareness through submission of activity and results reports, including CRM (Salesforce) feedback, weekly pipeline opportunities, and application evaluations.
- Feedback regarding competition through collection of current marketplace information on pricing, products, new offerings, during engagement with potential clients.
- Address customer complaints through thorough investigation and solution proposal.
- Facilitate team success through active participation in CSI initiatives.
- Representing the company at industry events, exhibitions, conferences, and trade shows.
Branch Manager
Coricraft Pty Ltd
08.2015 - 10.2017
- Achieved and exceeded financial targets through effective management of daily operations
- Conducted market analysis to understand customer needs and optimize product distribution strategies.
- Fostered a culture of excellence by delivering exceptional customer service and implementing performance metrics.
- Monitored competitor activity, market conditions, and pricing dynamics and shared actionable intelligence with national leadership.
- Monitor KPIs (pipeline, conversion, deal size), provide feedback, and hold the team accountable.
- Managed, lead and motivated sales staff to ensure succession planning and training in terms of the company policy and budget and to ensure that all departments are adequately structured and always staffed.
- Conducted regular performance reviews, identified skills gaps, and drove training and development initiatives.
- Conveyed company policies and procedures alongside transgression schedule to sales team for effective implementation ticketed and fully prepared when campaigns launch.
- Pinpointing target markets while maintaining robust brand awareness within local area, monitoring competitors and emerging trends impacting business growth, and submitting weekly competitive shopping report to head office.
- Delivered ongoing training to all staff on customer service principles and underscore significance of exceptional service.
- Managed all queries and complaints with swift turnaround and addressed issues with utmost efficiency.
- Convey extensive product knowledge modules to staff, emphasising significance of providing accurate information to customers at point of sale to mitigate order cancellations and potential complaints.
- Examine all cancellations and refunds, compiling a comprehensive report for head office.
- Monitored sales metrics and forecasts to ensure targets were met.
- Managed the sales pipeline ensuring all deals were closed.
Regional Sales Manager
Bride and Co & Euro Suit
08.2013 - 07.2015
- Lead daily operations of two stores encompassing financial management, Operations, Sales and extensive project management while managing a team of 20 sales and admin staff.
- Established and monitored revenue targets, KPIs, and performance metrics for the sales organization, driving accountability and consistent results in line with company policies.
- Lead, train, and motivate sales teams to maximize productivity and operational efficiency.
- Deliver ongoing coaching, training programs, and professional development opportunities to all team members.
- Foster incentives to cultivate a motivated culture within the branch.
- Convey daily targets and monthly budgets to staff for strategising effective plans to achieve company goals.
- Enhanced brand visibility and reputation through strategic engagement with external stakeholders.
- Worked cross-functionally with procurement and senior management to address market gaps and accelerating product lines, participating in buying decisions on supplier trips to Turkey.
Director
RedOliv Studios
11.2011 - 08.2013
- Oversee daily operations of stores, demonstrating strong HR capabilities, financial acumen, IT and POS training, sales and marketing expertise, and management skills.
- Delivered ongoing training to all staff on customer service principles and underscore significance of exceptional service.
- Maintaining store compliance with Health and Safety regulations.
- Developed store roster and work timetable to enhance operational efficiency.
- Calculated annual budgets and formulated actionable strategies to meet financial targets.
- Established and monitored revenue targets, KPIs, and performance metrics for the sales organization, driving accountability and consistent results in line with company policies.
- Cultivate strong relationships with landlord, fellow tenants, suppliers, and media.
- Organized fashion shows for charitable events, overseeing event coordination and choreography.
- Sourced merchandise from local and international markets travelling to Turkey twice a year.
National Key Account Manager
Maxe Stainless Steel
07.2006 - 09.2011
- Developed and executed comprehensive account plans for assigned strategic accounts, aligning with company goals and market opportunities.
- Underwent training and development on OEM automotive manufacturing products, ensuring confidence in product knowledge when communicating with dealers and clients.
- Oversee key accounts including Kia, Ford, Daihatsu, and Nissan, cultivating robust relationships with existing clients while establishing new connections in designated territories to secure ongoing business and drive new sales.
- Adhere to internal procedures, collaborating with key accounts and various departments including Finance and Planning and R&D, consistently nurturing strong internal relationships to guarantee alignment of end product with customer requirements.
- Acted as the primary point of contact for customers, professionally resolving queries and complaints to protect relationships and revenue.
- Built and maintained relationships with key customers, understanding their business needs, challenges, and growth objectives.
- Drove revenue growth through upselling and cross-selling.
- Diligently monitor stock levels and forecasts to fulfil customer needs.
- Lead negotiation and contract discussions, ensuring favourable pricing, terms, and long-term partnerships.
- Monitor and analyze customer performance metrics (volume, profitability, on-time delivery, quality) and implement corrective actions as needed.
- Managed forecasting, demand planning, and pipeline management for key accounts; provide accurate sales projections and scenario planning.
Assistant Store Manager
iTalk Cellular
02.2001 - 05.2006
- Oversee resolution of customer and internal queries regarding stock and staff matters.
- Manage stock ordering and coordinated with Warehouse while supervising stock takes.
- Serve as key holder alongside store manager, to open and close the store as well as manage the safe.
- Conducted ongoing product knowledge training to enhance customer assistance speed and efficiency.
- Ensured flawless execution of all campaigns and train sales staff on each new initiative.
- Engaged in in-store sales and marketing promotions while collaborating with various mobile phone manufacturers including Nokia, Samsung, HTC and others.
- Collaborate with various departments including credit vetting, activations, and warehouse following successful client contract.
- Cultivating and strengthening robust relationships internally and externally.
- Support store manager in training and mentoring new sales consultants.
- Deliver daily sales figures reports to Financial Manager.
- Adhering to companies' policies and procedures.
Education
Master of Business Administration MBA -
Regent Business School
Durban, KZN01.2026
Bachelor of Commerce BCom - Marketing Management
Richfield
Durban, KZN01.2020
Certificate of Higher Education - Advanced Marketing Management
UNISA
Durban, KZN01.2014
Certificate of Higher Education - Certificate in Marketing Management
UNISA
Durban, KZN01.2013
Certificate of Higher Education - Certificate in sales and Marketing
UNISA
Durban, KZN01.2012
Skills
Commercial Strategy Execution
Business Intelligence
Stakeholder Management
Financial Modelling
Customer Segmentation
Technology Integration
Leadership and Team Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Regional Business Manager
Rentworks Africa
05.2023 - Current
Business Development & Relationship Manager
Retail Capital SA a division of Tymebank
11.2017 - 04.2023
Branch Manager
Coricraft Pty Ltd
08.2015 - 10.2017
Regional Sales Manager
Bride and Co & Euro Suit
08.2013 - 07.2015
Director
RedOliv Studios
11.2011 - 08.2013
National Key Account Manager
Maxe Stainless Steel
07.2006 - 09.2011
Assistant Store Manager
iTalk Cellular
02.2001 - 05.2006
Bachelor of Commerce BCom - Marketing Management
Richfield
Certificate of Higher Education - Advanced Marketing Management
UNISA
Certificate of Higher Education - Certificate in Marketing Management
UNISA
Certificate of Higher Education - Certificate in sales and Marketing
UNISA
Master of Business Administration MBA -
Regent Business School