OLIVIA LAWRENCE

• Make proactive calls to prospective students, scheduling interviews to meet daily and weekly targets.
• Follow up on online applications, ensuring proof of payments and scheduling appointments.
• Provide prompt responses to online and telephonic enquiries.
• Conduct interviews following an established script, building rapport with students and parents.
• Achieve individual targets for weekly, monthly and annual interviews.
• Assist students with the online application process during interviews, securing applications on the spot.
• Follow up with unpaid online applications and ensure payment is completed.
• Conduct regular calling campaigns to convert interviews into applications.
• Drive application acceptance and pre-registration fee payment.
• Achieve individual targets for weekly, monthly and annual applications.
• Maintain accurate daily reports, including call reports and interview booking trackers and the CRM system.
• Ensure interview forms are completed correctly, and applications have valid supporting documentation.
• Update relevant systems and reports as required by the Call Centre Administrator.

• Assisted students during registration process in the Student Administration Department.
• Filing of student documentations as per course and in alphabetically order.
• Capturing students' information on Coltech database system during registration.
• Printing proof of registration from Coltech database system as per registered student after registration completion.
• Maintain students' registration folders by checking all necessary completed information.
• Processed changes to students' personal information registration.

• Calling Students for Registration: I assisted by reaching out to students, reminding them of registration deadlines, and encouraging them to complete their registration.
• Follow-Up on Documents: I contacted students to ensure they have submitted all necessary documents for their registration.
• Data Capturing: Accurately capturing registration data into the system will be one of your core responsibilities.
• Assessing Registration Completeness: I checked that all required documents & information are in place before finalizing student registrations.
• Assisting Students: My role included helping students navigate the registration process and providing them with relevant guidance.

• Oversee daily operations: Manage the day-to-day administrative activities of the program.
• Develop strategic plans: Assist with planning and implementing program goals and initiatives.
• Track and analyze data: Gather and analyze program data to monitor performance and effectiveness.
• Manage student records: Maintain accurate and up-to-date student records and information.
• Manage student inquiries: Respond to questions and issues from current and potential students.
• Support academic staff: Provide support to academic staff, faculty, and program leaders.
• Coordinate assessments: Manage the coordination of assessments, including data preparation for exam boards.
• Student and staff support.

•Student and faculty support
•Organize student advising and help students with career planning and placement.
•Serve as the primary contact for students enrolled in the degree program.
•Facilitate communication between students and faculty.
•Manage student files and records and evaluate transfer credits.
•Certify that students have met degree completion requirements.
•Administrative and financial duties
•Coordinate and manage administrative tasks related to the program.
•Maintain student databases and other program-related documentation.
•Coordination and communication
•Consult with faculty, department heads, and other college departments to ensure smooth program operation.
•Communicate program information to students, faculty, and staff.

• QA and capture all marks of exam scripts onto the system for deadlines both Intec and DCC within deadline timeous.
• Place exam scripts in the designated room till delivery date, with memo from Programme Coordinator for the exam scripts.
• Verify assignment batches received from branches against control sheet.
• Complete system and tracking sheet.
• Verify correspondence of number of pages with the amount indicated on cover page.
• Allocate batch control numbers to assignment and scripts.
• Capture relevant particulars on system.
• Update student particulars on system.
• Report to Programme Coordinator on problems encountered.

•Receive all incoming mail for lntec and DCC.
•Verify assignment batches received from branches against control sheet.
•Complete system and tracking sheet.
•Verify correspondence of number of pages with the amount indicated on cover page.
•Allocate batch control number to assignment and scripts.
•Capture relevant particulars on system.
•Update student particulars on system.
•Report to Programme Coordinator on problems encountered.
•Check whether assignment has previously been passed.
•Check whether contract has expired.
•Check whether student has submitted the re levant sections of previously failed assignment.
•Check exam scripts codes according to tutor that marks it.
•Place exam scripts in designated room till delivery date, with memo from Programme Coordinator for the exam scripts.
•Remove requirement notes_ pertaining to. solutions, claim forms, and hand to Programme Coordinator.
•Log daily statistics and provide to Programme Coordinator timeously.
•File batch control sheets on SharePoint Meet policy.
•Receive list of markers and moderators from HOF and provide them with information to log claims.

• Invigilating during examination sessions.
• Support students with examination concessions.
• Assist with the management of question papers and answer booklets.
• Responsible for ensuring that examination rules and regulations are adhered to for each session.
• Checking examination permits and Identification documents.

• Assisted students during registration process in the Student Administration Department.
• Filing of student documentations as per course and in alphabetically order.
• Capturing students' information on Coltech database system during registration.
• Printing proof of registration from Coltech database system as per registered student after registration completion.
• Maintain students' registration folders by checking all necessary completed information.
• Processed changes to students' personal information registration.

• Assisted lecturers with relevant course programme (Computer Practice N4 - N6) for the Hospitality and Public Management Groups.
• Supported students during practical sessions for Computer Practice subjects (N4 - N6).
• Invigilating during practical test sessions for Computer Practice N5 and N6 students (Hospitality and Public Administration Group).

• Conducted weekly updates to social media platforms to boost the organizations online presence.
• Researched interesting and relevant content to capture interest and improve social media platforms.
• Designing posters for social media using Canva and PosterMyWall.
• Scheduled social media postings to advertise services and other social media collateral.

• Promoting health and fitness by focusing on leads, contacts, referrals, appointments, outreach, surveys, and sales.
• Conducting potential clients/leads to follow up on purchases and suggesting additional purchases for membership packages.
• Pursued existing and potential clients by telephonically, text messages and social media to generate leads and close sales.
• Assured clients' needs to determine and suggest relevant membership packages in alignment with clients' budgets and schedules.
• Researched potential clients and target market to prepare for appointments.
• Maintained routine communication with clients to assess overall satisfaction, resolve conflicts, and promote new offerings.

• Assisted with creating written and image content for marketing channels.
• Wrote copy for social media posts, and other marketing collateral.
• Scheduled social media postings to advertise services, and other marketing collateral.
• Assisted with planning and hosting events.
• Participated in brainstorming meetings (strategy and planning) to develop marketing collateral.
• Collaborated with team members to help expand marketing collateral.
• Organized/filed documentation to support marketing staff.
• Performed office administration duties to enhance team cohesiveness.
• Researched interesting and relevant content to capture interest and improve site traffic.
• Assisted with distribution of marketing materials.
• Proof reading and assisted with written articles for College N Former newspaper.
• Designing posters for social media and student support using Canva and PosterMyWall.

• Composed inter-office correspondence and provided courses information to prospective students.
• Received and sorted incoming mail and packages to record, dispatch and distribute to correct recipient interacted with prospects students and assisted with application and pre-registrations.
• Answered multi-line phones system routing calls, delivering messages to staff, and greeting visitors.
• Obtain/filing of documentation, and allocating students' documentation.
• Checking student's application status on Electronic Database System called CIS (Customer Information System).