Olivia Fortuin
Remote Employment
Summary
Organized, disciplined, dependable and fully bilingual candidate, successful at managing multiple priorities with a positive attitude. Detail-oriented, hardworking, and passionate team player with strong organizational skills, and willingness to take on added responsibilities to meet team goals. Ability to handle multiple projects simultaneously with a high degree of accuracy. Polite and professional with exceptional coordination skills, and effective communication across departments.
Overview
20
20
years of professional experience
6
6
years of post-secondary education
Work History
PBX Operator
Tyme Global Technologies
Full Time Remote
2019.09 - 2023.05
- Full time remote shift work with Slack as virtual office, for 24/7
- Assisted global guests at upmarket hotels in the USA, with patience, and positivity
- Established excellent first impression with requests, enquiries, and solutions with an upbeat tone.
- Supported 3rd party booking agencies by managing calls efficiently and maintaining professionalism.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
Business Development Manager
One Travel
Johannesburg
2017.04 - 2019.06
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Generated new business with marketing initiatives and strategic plans.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Established key performance indicators to track and analyze business progress and adjust strategies accordingly.
Business Development Manager
Flight Centre Business Travel
Johannesburg
2015.02 - 2017.03
- Generated new business with marketing initiatives and strategic plans.
- Identified and pursued valuable business opportunities to generate new company revenue.
- Established relationships with key decision-makers to promote growth and retention.
- Negotiated and closed long-term agreements with new clients.
- Established key performance indicators to track and analyze business progress and adjust strategies accordingly.
- Meeting and exceeding KPI's
Account Manager
Private Label Promotions
Randburg, Johannesburg
2013.10 - 2015.01
- Built and strengthened long-lasting client relationships based on customer-centric terms.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Implemented strategies to increase client retention.
- Weekly telephone calls and monthly meetings presenting reports and utilization.
Travel Consultant
Flight Centre Travel Group
Johannesburg
2011.03 - 2013.09
- Organized trips for individual, family and business travelers.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Collected, handled and documented payments for travel services.
Vacation Guide
RCI
Johannesburg
2007.12 - 2011.01
- Assisting RCI members with booking holidays using their timeshare/points.
- Managing inbound calls and resolving member complaints.
- Built personal relationships with guests to promote positive experiences.
- Achieving sales targets and service benchmarks.
Client Service Consultant
Sanlam
Cape Town
2003.02 - 2007.10
- Assisting clients with policy queries and servicing their portfolios.
- Educated clients on services and products available.
- Cold calling and canvassing for new business and executing
Education
High School Diploma -
Symphony Senior Secondary
Cape Town 1992.01 - 1997.12
Skills
Strong telephone etiquette, Customer Support and Experience, Communication, Multilingual, Efficient, Identifying New Opportunities, Sales, Deal Closure
Accomplishments
- 2009 - Selected Globally to present RCI TV in USA.
- 2016 - Achieved Top Novice BDM at Flight Centre Business Travel.
Timeline
PBX Operator
Tyme Global Technologies
2019.09 - 2023.05
Business Development Manager
One Travel
2017.04 - 2019.06
Business Development Manager
Flight Centre Business Travel
2015.02 - 2017.03
Account Manager
Private Label Promotions
2013.10 - 2015.01
Travel Consultant
Flight Centre Travel Group
2011.03 - 2013.09
Vacation Guide
RCI
2007.12 - 2011.01
Client Service Consultant
Sanlam
2003.02 - 2007.10
High School Diploma -
Symphony Senior Secondary
1992.01 - 1997.12