Olga Joyce Mahlangu
Middelburg
Summary
Hardworking employee enthusiastic about learning Type field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Sales Representative
Everest Funeral/Financial Services
04.2022 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Boosted internal collaboration within the sales team by sharing best practices and offering mentorship when needed.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Forged strong partnerships with industry influencers to elevate brand reputation within the market.
- Provided comprehensive training on product offerings to new team members for optimal performance in sales roles.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Administrator
Hillside Private School
08.2016 - 12.2016
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Targeted new customers to grow geographic reach and increase revenue.
- Collected, arranged, and input information into database system.
Executive Secretary to the Executive Mayor
Steve Tshwete Municipality
09.2005 - 10.2014
- Handled confidential information in professional manner.
- Maintained strict confidentiality in all aspects of personal, financial, and corporate information.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Served as a liaison between executives, staff members, clients, and stakeholders to maintain effective communication channels.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Answered high volume of phone calls and email inquiries.
- Organized and updated schedules for executives.
- Coordinated travel arrangements and bookings for executive staff.
- Documented and distributed meeting notes to identify, analyze, and improve workflows.
- Updated and maintained confidential databases and records.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Screened personal and business calls and directed to appropriate party.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Took notes and dictation at meetings.
- Created and managed office systems to efficiently deal with documentation.
- Worked with senior management to initiate new projects and assist in various processes.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Used public gatherings, community events and direct relations to keep constituents happy and informed.
Clerk Typist
Barloworld Equipment
01.2004 - 09.2005
- Increased operational efficiency through proficient use of office equipment such as printers, copiers, scanners, and computers.
- Eased workload for managers by taking on delegated tasks efficiently without compromising quality or attention to detail.
- Delivered exceptional customer service when interacting with clients, addressing their needs promptly, and professionally.
- Optimized time management by effectively multitasking across various responsibilities while adhering to strict deadlines.
- Assisted in project completion by providing essential clerical support such as copying, scanning, and faxing documents.
- Maintained a high level of confidentiality when handling sensitive information, ensuring the privacy of clients and colleagues alike.
- Corrected grammar, spelling, and syntax mistakes in medical records.
- Wrote and mailed letters outlining Type and Type issues.
- Expedited report generation by compiling data accurately from various sources for supervisors'' review.
- Typed Type and Type documents with Number WPM and Number% error rate.
- Ensured accuracy of records by consistently updating and maintaining databases with up-to-date information.
- Completed data entry of Type and Type information each day.
- Maximized accuracy in documentation by thoroughly proofreading all written materials before submission or distribution.
Education
Matric -
Somkhahlekwa SS School
Siyabuswa Mpumalanga Application Of Official Protocol And Communication -
HB Helena Burger And Associates
Pretoria 06.2012
Diploma - Executive Secretary/Personal Assistant
Academy of Learning
Middelburg Mpumalanga 02.1998
Skills
- Customer Service
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
- Sales Presentations
- Client Service
- Reliable and Responsible
- Honest and Dependable
- Excellent Written and Verbal Communication
- Building Customer Loyalty
- Decision-Making
- Organization
- Computer Proficiency and Microsoft Office
- Flexible Hours
Accomplishments
- Achieved Result by completing Task with accuracy and efficiency.
Certification
- Area of certification Training - Timeframe
- Certified Job Title, Company Name - Timeframe
- PCW - Personal Care Worker
One Day Skills Programme on minutes taking
NQF Level 4
NQF Leve 5
Languages
English
Advanced (C1)
IsiZulu
Advanced (C1)
Afrikaans
Intermediate (B1)
Xhosa
Intermediate (B1)
Additional Information
Executive Secretary, Personal Assistant & Managers Certificate
Group Funeral Certificate
RMA Life Assistant Services
Corporate Funeral Services
Driver Education Certificate
Timeline
Sales Representative
Everest Funeral/Financial Services
04.2022 - Current
Administrator
Hillside Private School
08.2016 - 12.2016
Executive Secretary to the Executive Mayor
Steve Tshwete Municipality
09.2005 - 10.2014
Clerk Typist
Barloworld Equipment
01.2004 - 09.2005
Matric -
Somkhahlekwa SS School
Application Of Official Protocol And Communication -
HB Helena Burger And Associates
Diploma - Executive Secretary/Personal Assistant
Academy of Learning
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