Olga Khiba
Alexandra
Summary
A highly motivated and results-oriented professional with extensive experience in customer service and operations. Proven ability to provide tailored advice, foster strong customer relationships, and ensure high levels of customer satisfaction. Skilled in managing customer inquiries, resolving issues, and maintaining compliance with company protocols and regulatory standards. Demonstrates strong attention to detail and the ability to work efficiently both independently and as part of a team. Adept at identifying sales opportunities, improving operational efficiency, and maintaining a clean, safe, and welcoming environment. Known for strong interpersonal skills, effective communication, and a commitment to achieving goals and exceeding expectations.
Overview
18
18
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
Work History
Cleaner
Super Care/ Fidelity
Kempton Park
08.2014 - Current
- Provide consistent, high-quality customer service by maintaining a clean and safe environment for employees, clients, and visitors, ensuring a positive experience
- Demonstrate strong attention to detail by performing routine cleaning tasks such as sweeping, mopping, dusting, and waste disposal in accordance with established protocols
- Ensure operational compliance by adhering to safety and cleaning standards, following company policies and regulations
- Build effective working relationships with colleagues and clients, offering assistance as needed and addressing any concerns related to cleanliness in a timely and professional manner
- Manage cleaning inventory and report shortages or issues, contributing to the efficient operation of the workplace
- Actively participate in maintaining the overall upkeep of the facilities, contributing to a professional and welcoming atmosphere for all staff and visitors
- Contact Person: Bennie Kelmovitz Tel: 011 209 4000
Sales Representatives
Tupperware
Kempton Park
10.2013 - 01.2014
- Promoted and sold Tupperware products through in-home demonstrations, online presentations, and direct sales, increasing customer engagement and sales revenue.
- Built and maintained strong relationships with new and existing customers, driving repeat business and brand loyalty.
- Demonstrated in-depth knowledge of Tupperware products, showcasing their features, benefits, and value propositions to effectively meet customer needs.
- Consistently met or exceeded sales targets, achieving top performance in both individual and team sales goals.
- Generated leads through networking, referrals, and attending events, expanding the customer base.
- Delivered personalized customer service, addressing inquiries, processing orders, and providing after-sales support.
- Hosted engaging product showcases and demos, utilizing persuasive communication skills to increase sales conversions.
- Managed scheduling and follow-up with clients to ensure satisfaction and foster long-term customer relationships.
- Reference : Mapule Malele Tel :011 724 6001
Cashier
Ackerman Group
Johannesburg
02.2011 - 07.2013
- Provided exceptional customer service by assisting customers with purchases and ensuring a positive in-store experience
- Managed cash register transactions, including processing payments, handling cash, and issuing receipts with accuracy and efficiency
- Assisted customers with inquiries, offering product recommendations and resolving any issues in a friendly and professional manner
- Maintained a clean and organized checkout area, ensuring that merchandise was neatly arranged and readily available
- Worked effectively as part of a team, contributing to store goals and ensuring a smooth operation during peak hours
- Contact Person: Dineo Marble Tel: 011 440 9642
Cleaner
DSM
Edenvale
01.2007 - 09.2009
- Maintained cleanliness and hygiene across various areas of the facility, including offices, restrooms, and public spaces, ensuring a clean and safe environment for employees and visitors
- Performed routine cleaning tasks such as sweeping, mopping, dusting, and waste disposal, adhering to established cleaning protocols
- Assisted in managing cleaning supplies and reported inventory shortages or equipment issues to ensure continuous and efficient operations
- Worked collaboratively with colleagues to meet cleanliness standards and maintain a professional and welcoming atmosphere throughout the workplace
- Followed company policies and safety guidelines to ensure the maintenance of a hygienic and safe environment at all times
- Reference : Lieffie Bestel Tel :: 011 440 9642
Education
National Certification -
Letsie High School
Free State, South Africa 01.1997 - 12.2001
Certificate in Computer Literacy -
ACM Training College
Johannesburg, South Africa 01.2002 - 12.2002
Skills
Time management
Team collaboration
Customer service
Attention to detail
Reliability and punctuality
Problem-solving
Confidentiality awareness
Record keeping
Self motivation
Teamwork and collaboration
Certification
Driver's License
Timeline
Cleaner
Super Care/ Fidelity
08.2014 - Current
Sales Representatives
Tupperware
10.2013 - 01.2014
Cashier
Ackerman Group
02.2011 - 07.2013
Cleaner
DSM
01.2007 - 09.2009
Certificate in Computer Literacy -
ACM Training College
01.2002 - 12.2002
National Certification -
Letsie High School
01.1997 - 12.2001
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