Olebogeng Mamolefi Evelyn Malumbazo
Bloemfontein
Summary
Results-driven Financial Planner with over 12 years of experience in sales, specialising in client financial goal identification and tailored advice on estate administration and life cover. Cultivates strong client relationships through proactive communication and collaboration, consistently delivering high-quality service and achieving tangible outcomes.
Overview
15
15
years of professional experience
Work History
Financial Planner
SureX insurance
Bloemfontein, South Africa
02.2026 - Current
- Exceeded customer expectations in delivery of business strategy advice with personal care and attention to detail.
- Identified client financial goals and risk tolerance to recommend tailored service products.
- Provided comprehensive advice on estate administration, family benefits, and life cover to public sector clients.
- Resolved client queries and concerns promptly, demonstrating a commitment to exceptional customer service.
- Developed and deepened relationships with new and existing clients.
- Developed and maintained strong relationships with clients through regular, meaningful communication, building trust and loyalty.
- Consulted with clients to assess and meet long-term financial goals.
- Counselled clients on financial matters, recommending investment opportunities and products based on individual needs and asset availability.
- Assisted clients in setting realistic financial goals and developed actionable plans to achieve those goals.
Business Manager
Estee Lauder Companies
Bloemfontein, South Africa
07.2023 - 01.2026
- Monitored staff performance and developed targeted improvement plans to elevate team effectiveness.
- Oversaw daily operations, maintaining strict adherence to quality standards and regulatory compliance.
- Built and maintained strong relationships with key clients and stakeholders to secure repeat business.
- Facilitated regular team meetings to assess progress, resolve issues, and ensure alignment on objectives.
- Cultivated a customer-centric approach, leading to improved customer satisfaction and loyalty.
- Oversaw recruitment, training, and development of staff to foster a high-performing team environment.
- Directed sales strategies, setting targets and motivating the sales team to exceed expectations.
- Monitored and reported on key performance indicators to senior management, making recommendations for improvements.
- Coordinated logistics and supply chain operations to ensure timely delivery of products and services.
- Recruited and hired staff for organisational vacancies and enforced consistent policies across the workforce.
- Implemented process improvements that streamlined operations and fostered a culture of continuous enhancement.
Area Retail Sales Manager
Revlon | Elizaberth Arden SA
Free State & Northern Cape, South Africa
01.2022 - 06.2023
- Enhanced product marketability through targeted sales and marketing strategies, contributing to profit growth.
- Monitored competitor activity, adapting strategies to maintain competitive advantage and market leadership.
- Managed and motivated a team of 50+ sales associates, fostering a culture of high performance and customer excellence.
- Analysed strengths and weaknesses of current strategies, adjusting approaches to sustain sales trajectory.
- Conducted market research to identify potential new locations for store expansion, supporting strategic growth objectives.
- Implemented rigorous performance metrics to evaluate and improve sales team productivity and effectiveness.
- Addressed customer complaints with empathy and efficiency, turning dissatisfied buyers into brand advocates.
- Analysed market trends and customer needs to inform product development and positioning.
- Oversaw after-sales support services, ensuring high levels of customer satisfaction and repeat business.
- Facilitated regular team meetings to discuss targets, strategies, and address any issues impacting sales performance.
- Optimised sales methods to effectively acquire, develop, and retain customers.
- Built new business partnerships to drive customer acquisition and generate revenue.
- Acted as the primary point of contact for key accounts, building strong relationships and ensuring customer loyalty.
Travel Skincare Specialist
Dischem Pharmacy
Free State & Northern Cape, South Africa
03.2022 - 12.2022
- Maintained high standards of clinic cleanliness by cleaning work surfaces, lasers and equipment between each client.
- Delivered personalised beauty services and treatments based on client requests.
- Managed appointments and maintained client records with utmost confidentiality and professionalism.
- Addressed and resolved customer complaints with empathy and professionalism, ensuring satisfaction.
- Setting up appointments and documenting communications in call logbook for tracking and accountability purposes.
- Maintained strict hygiene and sterilisation protocols to ensure a safe environment for all treatments.
- Tracked latest beauty products, treatments and market trends to give customers optimum service.
- Contributed to the clinic's online presence by creating content on aesthetic treatments, educating the public and promoting services.
- Performed gentle extractions to clear clogged pores and reduce the likelihood of acne breakouts.
- Kept abreast of the latest industry trends and advancements in skincare technology to provide cutting-edge services.
- Resolved customer complaints with professionalism for positive outcomes.
- Tailored skincare regimes for clients, leveraging clinical-grade products to enhance treatment outcomes and maintain skin health.
Roaming Beauty Advisor
Elizaberth Arden SA
Bloemfontein, South Africa
03.2021 - 03.2022
- Used excellent upselling and cross-selling techniques to sell add ons, such as lotions, serums and primers, to increase customer order value.
- Assisted clients in selecting suitable beauty products for purchase, boosting retail sales.
- Developed and maintained strong relationships with clients, resulting in repeat business and enhanced loyalty.
- Shared new products and promotions with customer to encourage sales.
- Met sales targets through proactive promotion and excellent customer service.
- Maintained extensive knowledge of beauty range to provide specifications, prices and availability to customers when needed.
- Demonstrated makeup application techniques, enabling customers to achieve desired looks independently.
- Took stock of products and updated inventory records with new totals.
- Warmly and politely greeted customers when approaching the stand, offering help and assistance for excellent customer service.
- Communicated special offers and promotions throughout interactions for upselling purposes.
- Participated in ongoing professional development and training to stay updated with the latest beauty trends and techniques.
- Conducted client consultations to understand individual needs and recommend appropriate beauty treatments.
- Organised promotional events to showcase new beauty products, attracting increased footfall to the store.
Beauty Advisor
Estee Lauder Companies
Free State & Northern Cape, South Africa
06.2014 - 07.2018
- Developed and maintained an extensive knowledge of beauty trends, applying this insight to sales strategies.
- Cultivated relationships with key customers, resulting in increased personal sales achievements.
- Advised customers on skincare and makeup products best suited to their personal needs.
- Met sales targets through proactive promotion and excellent customer service.
- Cultivated strong relationships with customers, encouraging repeat business and positive word-of-mouth.
- Maintained a thorough understanding of all product lines, including ingredients and benefits.
- Performed live demonstrations of beauty products, enhancing sales and increasing customer engagement.
- Coordinated promotional events to introduce new products, expanding customer base.
Administrative Assistant
Pele-ea-Pele Accountants and Auditors
Bloemfontein, South Africa
02.2013 - 04.2013
- Responded to incoming calls and emails, ensuring timely resolution or directing queries to appropriate departments for efficient service delivery.
- Handled photocopying documents, updating files and faxing communications for staff.
- Maintained comprehensive filing systems, both digital and paper-based, for easy retrieval of documents.
- Managed confidential information with discretion, upholding data protection standards.
- Scanned new documentation into the system and classified data using standard codes.
- Processed expense claims and invoices, ensuring accurate financial records and timely payments.
- Coordinated diary management for senior staff, scheduling meetings and appointments to optimise time and resource allocation.
- Prepared and edited correspondence, reports, and presentations to support executive communication.
- Scheduled and prepared for board meetings, including preparing agendas and taking minutes.
- Designed and established new administrative systems that enhanced team workflow and support functions.
Marketing Trainee
CLR MARKETING COMPANY
Bloemfontein, South Africa
10.2011 - 06.2012
- Developed research strategies to evaluate market demand for new offerings, informing product development decisions.
- Assisted in crafting marketing strategies that boosted brand awareness and enhanced customer engagement.
- Established clear objectives for marketing initiatives, guiding implementation and optimisation to achieve targeted outcomes.
- Monitored in-store customer reviews and responded promptly to feedback.
- Participated in professional development workshops to stay current with marketing trends.
- Collated consumer data for product preference analysis and campaign optimisation.
- Enhanced target market reach through tactical social media advertising.
Education
Certificate - Advanced Commercial Law
University of the free state
Bloemfontein, FS01-2018
Certificate - Basic Commercial law
university of the free state
Bloemfontein, FS01-2014
Certificate of Higher Education - ACCOUNTING SCIENCES
UNISA
Bloemfontein, FS01-2012
MATRIC
UNICOM HIGH SCHOOL
Tweespruit, FS01-2008
Skills
- Financial analysis
- Risk assessment
- Estate planning
- Financial reporting
- Insurance knowledge
- Client relationship management
- Client engagement
- Sales
- Strategic planning
- Performance monitoring
- Networking
- Team leadership
- Public speaking
References
- Mrs Anah Moche ,Distric Manager,ELC Companies +27 82 609 0206
- Mrs Sharee White, Area sales Manager,Elizaberth Arden SA +27 83 200 8638
- Mrs Florance,Cosmetics Manager +27 78 862 5590
Timeline
Financial Planner
SureX insurance
02.2026 - Current
Business Manager
Estee Lauder Companies
07.2023 - 01.2026
Travel Skincare Specialist
Dischem Pharmacy
03.2022 - 12.2022
Area Retail Sales Manager
Revlon | Elizaberth Arden SA
01.2022 - 06.2023
Roaming Beauty Advisor
Elizaberth Arden SA
03.2021 - 03.2022
Beauty Advisor
Estee Lauder Companies
06.2014 - 07.2018
Administrative Assistant
Pele-ea-Pele Accountants and Auditors
02.2013 - 04.2013
Marketing Trainee
CLR MARKETING COMPANY
10.2011 - 06.2012
Certificate - Advanced Commercial Law
University of the free state
Certificate - Basic Commercial law
university of the free state
Certificate of Higher Education - ACCOUNTING SCIENCES
UNISA
MATRIC
UNICOM HIGH SCHOOL