Olebogeng Malumbazo
Corporate Business Manager
57 Jason Park ,Langenhoven Park,Bloemfontein
Summary
Insightful Manager with experience in customer service and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
12
12
years of professional experience
14
14
years of post-secondary education
3
3
Languages
Work History
Corporate Business Manager
Estée Lauder Companies SA
Free State
07.2023 - Current
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Improved marketing to attract new customers and promote business.
- Managed and motivated employees to be productive and engaged in work.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Defined clear targets and objectives and communicated to other team members.
- Established team priorities, maintained schedules and monitored performance.
Area Manager
Elizabeth Arden Pty Ltd
Free State & Northern Cape
01.2023 - 06.2023
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Resolved conflicts promptly to promote positive environment for customers.
- Brought in exceptional candidates to boost team productivity and operational efficiency.
- Directed workforce planning, customer retention, and customer service management for multiple locations.
- Dedicated to expanding client bases by building lasting relationships.
- Transformed underperforming teams into productive, profitable teams.
- Developed and implemented strategies to improve customer service and increase sales.
- Built positive and productive relationships with store and field leadership.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Held meetings with director to identify techniques to overcome sales obstacles.
- Optimized in-store merchandising and monitored inventory availability to increase sales.
Travelling Skin Care Specialist
Dischem Pharmacy
Free State & Northern Cape
03.2022 - 12.2022
- Analyzed skin condition and made appropriate product recommendations.
- Suggested appropriate therapy based on current health of client.
- Recommended retail products for at-home use.
- Demonstrated product application on clients using testers and samplings.
- Notified supervisor of supply needs to maintain stock of necessary items.
- Set up and designed advertising signs and merchandise displays on shelves, counters, and tables to promote sales and attract customers.
- Met sales goals by building customer relations and recruiting new customers, increasing likelihood of repeat business.
- Delivered unprecedented service to clients through personalized consultations, making experience unique for each client.
- Utilized skin hydrometer to help determine customers' skin conditions.
Roaming Beauty Advisor
Elizabeth Arden Pty Ltd
Bloemfontein
03.2021 - 03.2022
- Recommended, selected and helped locate or obtain specific merchandise based on customer needs and desires.
- Performed all stock keeping processes and assisted in replenishing all items as per company policy.
- Organized sale events and created eye-catching product displays to attract customers to Type counter.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Maintained counter and display areas for cleanliness and organization.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Followed up with customers to increase satisfaction with purchases and services.
- Applied makeup and skincare products to customers following guidelines to enable testing of brand.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Beauty Advisor
Estée Lauder Companies SA
Free State And Northern Cape
06.2014 - 07.2018
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Processed payments, entering sales in register for prompt customer service.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Followed up with customers to increase satisfaction with purchases and services.
- Applied makeup and skincare products to customers following guidelines to enable testing of brand.
Administrative Assistant
Pele-ea-Pele Accountants And Auditors
Bloemfontein
02.2013 - 04.2013
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled office meetings and client appointments for staff teams.
- Executed record filing system to improve document organization and management.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Assisted development and implementation of new administrative procedures.
- Volunteered to help with special projects of varying degrees of complexity.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Marketing Trainee
CLR MARKETING COMPANY
Bloemfontein
10.2011 - 06.2012
- Participated in brainstorming sessions to generate creative ideas for campaigns.
- Determined customers' needs and provided brand awareness and recommendations to fulfill requirements.
- Conducted market research to identify customer needs and preferences.
- Responded to customer inquiries promptly and professionally to increase customer satisfaction.
Education
Grade 12 - Matric
Unicom High School
Tweespruit 01.2008 - 12.2008
Higher Certificate In Accounting Science - Accounting And Finance
UNISA
Bloemfontein 02.2012 - Current
Certificate - Commercial Law
University of The Free State
Bloemfontein 06.2014 - 12.2014
Certificate - Advanced Principles of Commercial Law
University of The Free State
Bloemfontein 07.2018 - 12.2018
Skills
Staff Management
Strategic planning
Policies and procedures
Business and Administration Management
Accomplishments
- Achieved Result by completing Task with accuracy and efficiency.
- Achieved Result through effectively helping with Task.
- Supervised team members.
- Documented and resolved Issue which led to Results.
- Used Microsoft Excel to report the region performance
- Collaborated with Sissy boy (Bloemfontein ,Loch Logan) in the development and product awesomeness for MAC Cosmetics Bloemfontein.
References
Mrs Sharee White : Elizabeth Arden
Area Manager. : 083 200 8638
Mrs Flora Mokoena : Dischem Pharmacy
Cosmetics Manager: 078 862 5590
Mr T.Tsotetsi. : Pele-ea-Pele
Managing Director. : 074 177 1629
Timeline
Corporate Business Manager
Estée Lauder Companies SA
07.2023 - Current
Area Manager
Elizabeth Arden Pty Ltd
01.2023 - 06.2023
Travelling Skin Care Specialist
Dischem Pharmacy
03.2022 - 12.2022
Roaming Beauty Advisor
Elizabeth Arden Pty Ltd
03.2021 - 03.2022
Certificate - Advanced Principles of Commercial Law
University of The Free State
07.2018 - 12.2018
Beauty Advisor
Estée Lauder Companies SA
06.2014 - 07.2018
Certificate - Commercial Law
University of The Free State
06.2014 - 12.2014
Administrative Assistant
Pele-ea-Pele Accountants And Auditors
02.2013 - 04.2013
Higher Certificate In Accounting Science - Accounting And Finance
UNISA
02.2012 - Current
Marketing Trainee
CLR MARKETING COMPANY
10.2011 - 06.2012
Grade 12 - Matric
Unicom High School
01.2008 - 12.2008