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OKUHLE SOGONI
Cape Town
Summary
An enthusiastic professional with knowledge of customer service delivery and proven multitasking abilities seeking to utilize their interpersonal skills to eloquently serve a company. Committed to maintaining professional relationship while achieving set organizational objectives and enhancing their capabilities.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Customer Service Advisor
Capita SA
05.2022 - Current
- Delivered customer services by taking inbound call for resolving customer enquiries, provided support by emails and diagnosing product technical problems.
- Assisted customers in their purchasing decision by offering comprehensive product and service knowledge.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Utilizing information such as key performance indicators to achieve organizational goals while collaborating with team members
Seasonal Sales Assistant
Typo - Cotton On Group
11.2021 - 01.2022
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Proven ability to learn quickly and adapt to new situations.
- Paid attention to detail while completing assignments.
- Worked effectively in fast-paced environments.
Education
No Degree - Diploma in Business Management
Damelin Institution
Cape Town 01.2019 - 01.2021
High School Diploma -
Wittebome High School
Cape Town 01.2014 - 01.2018
Skills
Call Center Experience
Interests
Exercise
Creativity
Reference
- Capita SA
Team Leader: Ethan Van Der Berg
Cell phone number: 069 116 8138
- Typo - Cotton On Group
Store Manager: Ceslin Baron
Cell phone number: 079 487 1848
Email address: baroncj88@gmail.com
Timeline
Customer Service Advisor
Capita SA
05.2022 - Current
Seasonal Sales Assistant
Typo - Cotton On Group
11.2021 - 01.2022
No Degree - Diploma in Business Management
Damelin Institution
01.2019 - 01.2021
High School Diploma -
Wittebome High School
01.2014 - 01.2018
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